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Connecting problems: Playbar, Sub (Gen 2), Play:1 * 2

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Have a whole bunch of Sonos stuff, everything has been working fine but now something has happened. Can't get SUB & Play:1 to work with playbar.

If I make a stereo pair of Play:1 it works perfectly with or without sub, if I connect sub to any other speakers it works fine but if I try to connect them to playbar it doesn't work. Have reset and reinstalled tons of times. It refuses to work however the Playbar as it is also works without problems.

(Before, I use a network cable but after I talked to sonos support, now all speakers are on WIFI)

Searched the Sonos forum found others with the same problem but nowhere have I found how to solve it, does anyone here have any good tips before all the hair is gone :-)

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Corry PAnswer

Sonos Staff

Hi @peter1967

Welcome to the Sonos Community!

It seems your Playbar is experiencing significant amounts of interference - I think reducing this will at least help.

I recommend you move as many devices away from the Playbar as you can - obviously the TV needs to stay close by, but if the router is near it, that would be an issue. I recommend 1m separation between it and other WiFi/radio-enabled devices.

I also noticed that Sonosnet is on channel 11 while your WiFi is on channel 7 - these channels overlap. I recommend you change your WiFi channel to either 1 or 6, or, if you can’t do that, change Sonosnet to channel 1: Settings » System » Network » SonosNet Channel » 1. Please make sure there are no devices missing from your Sonos app when you do this, or they will stay missing.

More importantly, the Playbar also seems to be the only device on your system that received the most recent update, and things can often go very wrong when speakers are not all on the same firmware version. Please go to Settings » System » System Updates » Check for Updates to get the rest of the system updated.

Finally, it seems that the last advice from the team given to you was to factory reset your Asus router - Asus themselves recommend that you do this if experiencing issues after a firmware update, so I highly recommend that you try this step if all of the above fails, as the router seems to be refusing to assign IP addresses to your surrounds and Sub when they connect via the Playbar (proxy DHCP).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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nik9669a

Senior Virtuoso

Make sure you have wifi enabled on your Playbar.

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nik9669a

Senior Virtuoso

Do a complete system reset. Power down all Sonos devices and your router. After a couple of minutes, restart router. When it’s fully restarted and wifi running, start the Playbar. When it’s fully started, start your other speakers, one at a time. Then try adding Sub to Playbar.

ratty

The router is probably refusing to issue an IP address to the Sub. Either revert to a wired connection or change the router.

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peter1967Author

Trending Lyricist I

Thanks, WIFI are enabled, Sub work with all other speakers and have IP address, have restarted all speakers and router when i Talked to sonos support for hours :) And Sonos support recomend not use wire (RJ45) It have worked for years an just stop working few days ago have not done any updates to router or sonos for a while

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peter1967Author

Trending Lyricist I

Have also reinstall the app on my phone

ratty

In a home theatre setup the Sub connects differently, via the master player. If the master player is on WiFi some routers have a problem with this.

If the router is from your ISP don't overlook the possibility that it could have received an automatic firmware update.

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peter1967Author

Trending Lyricist I

I have my own ASUS and it have worked for a long time and sonos support have also looked into the settings in the router :(

N

nik9669a

Senior Virtuoso

Thanks, WIFI are enabled, Sub work with all other speakers and have IP address, have restarted all speakers and router when i Talked to sonos support for hours :) And Sonos support recomend not use wire (RJ45) It have worked for years an just stop working few days ago have not done any updates to router or sonos for a while

Did you do the sequenced restart I recommended, or restart everything together?
And, if it was convenient to have wired connection, why not stay wired?

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peter1967Author

Trending Lyricist I

Yes I have done this in sequense, about the Wire it was what sonos says. I have an idea, I have another router, thinking about configurate whole new standalone network, reinstall all speakers from scratch and see what it will bring.

ratty

I have my own ASUS and it have worked for a long time and sonos support have also looked into the settings in the router :(

Okay, that shouldn’t object. If you reinstate the wired connection to the Playbar do the surrounds and sub connect okay?

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