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Smoke from Sonos Roam and Burned USB Port

  • 2 October 2023
  • 11 replies
  • 220 views
P

Hello,

I’ve had a Sonos Roam since 2021 but today for no apparent reason the USB charging port started to burn. We first noticed the room smelled increasingly of smoke, and when I checked the Roam the cable was hot and burned. The cable was hot at the wall side, too. I’m pretty sure it’s the original cable that came with the Roam.

Has anyone else had this problem? It’s a bit concerning, out of the blue. Luckily we were home as I don’t know if it would eventually have caught fire.

  Paul.

 

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Best answer by Airgetlam 2 October 2023, 10:56

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11 replies

SarahN
Userlevel 6
Badge +14

That’s very concerning!

I have not had this happen but seem to remember someone else saying it had happened (I think maybe on here quite a while ago?)

As this is the second incident I have read about at least, I think Sonos may need to urgently address this as like you say, what would have happened if you weren’t at home?

Can you have too many Sonos speakers? 🤔 😆
Ken_Griffiths

What power-block were you using to charge it Paul, was/is it PD certified? 

Airgetlam

Perhaps more importantly, have you called Sonos Support directly to discuss it?

Bruce
Jamie A
Userlevel 7
Badge +15

Hi @PaulSmith, welcome to the Sonos Community and thank you for letting us know what happened.

As @Airgetlam stated, please get in contact with our support team so we can help you further with this.

P

This is the charger I used:

https://www.amazon.com/gp/product/B07YDG76FJ/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

Moderator Edit: Removed case number from post 

 

Ken_Griffiths

The link in the above post isn’t working for me, but I assume it’s this…

https://www.amazon.com/gp/product/B07YDG76FJ

Edit - the link in the above post has since been corrected and is now working.

Airgetlam

Neither link to Amazon is working for me here in the states. I’ll note that the first link was working earlier, as I did look up the charger. However, testing both links now brings up an Amazon error page. Which makes me wonder if they no longer allow that device to be sold.

Bruce
B
Userlevel 6
Badge +10

The link is working fine for me. Maybe you folks have some duplicate IPs on your network, time to reboot your network 😃 

 

Ken_Griffiths

I’ve done my best to correct it in my earlier post, but seems that some have an issue with the links (not sure why?). I’ve now embedded it in this LINK - maybe that will work better🤞?

B
Userlevel 6
Badge +10

@PaulSmith it looks like you were very lucky that this did not result in something more serious than the damaged Roam.
 

Did you have more than just the Roam connected to the charger?

Also please update the thread if you hear back from Sonos support. 

Ken_Griffiths

I personally thought that it ‘might’ be something to do with the charger itself, that’s having read some of the user-comments on Amazon about it, but who knows🤷‍♂️?

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