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Hello and good morning.i have recently purchased  Samsung S95C to go with my Sonos Gen 2 Sound bar.i have set it up and tested it running Atmos Movie and it works well.The problem I’m having is when I seem to watch a standard channel on sky or a recording on sky the audio on the beam 2 drops out for a few moments then resumes.  There doesn’t seem to be any pattern sometimes it’s a few times then it’s fine for a while then it drops out again?

I have two Play 3s and in recent months they have started to cut in and out more and more.  At times they work fine and then other times they are infuriating.  The music can play for literally 5 seconds and then stop for a few seconds or longer.  I lose the ability to control them from the app as the app says it can't find them or my wifi is unstable.  They end up having a mind of their ownI have no other issues with wifi and have been onto my provider and even had a new router but this has not improved anything.  It gets to the point I don’t want to use it! My son has a Play 1 which is newer and there seems to be no issue with this.  Give the age of the Play 3 do they just wear out or lose wifi capability? 

Sonos will not connect to my WiFi. Also not recognizing my IPhone. I have done everything possible. Factory reset, deleting app many times. Restarting router. Nothing happening. Sonos is powered on. New router working. Installed by provider. What am I missing here! 

Hi there,  I previously had a Sonos system set up with a Play3 and a Sonos One but have since changed internet provider so need to update this. I managed to remove the Play3 from my old system and create a new one but now my Sonos app won’t recongise the Sonos One even if it is plugged in with an ethernet cable.Any advice on how to get both on the same system would be greatly appreciated! Many thanks, Gareth

Hi, I tend to keep my sonos beam volume down to 0 or 1 and only use it when I watch a movie. But I won’t touch it and it automatically increases to a volume of 5 constantly, multiple times a day. Whether I leave the sonos app open or close it, it just seems to increase itself back to 5, interfering with my other sound through the TV. It’s driving me crazy. Anyone else experience this?

Can you hook external speakers to a Sonos Play 3?

Hey everyone! I’m having some troubles with my Sonos era 100 and my bluetooth capable turntable a Teac TN-180. I have these two devices for a little more then a month now and had no issues pairing them and play my vinyls over BT. But from today the two devices are connected and there’s no sound from the era when the disc is playing. I tried to unpair and re-pair the devices countless times, and I also performed a reset on the era, with no luck. The funny thing is that both are working while paired with other devices, I tried the era with my iPhone and the turntable with a pair of Sony headphones.  Any idea about what else I could try? Really don’t want to get a line-in adapter since I bought the era 100 and this turntable so that they could work over BT. 

My Arc has been working fine with my Apple TV for a while. But yesterday it suddenly doesn’t “turn on” with the Apple TV, and is not recognizing sound. It does work fine with my TV directly, and if I restart the Apple TV or the Arc, it works but not when I first turn on the TV / Apple TV when it’s been off for a while. Both Sonos and Apple TV had updates so I imagine it’s related to one of those, most likely the Apple TV because that’s the only hardware with the issue but all the settings on the Apple TV and the TV are the same. Curious what the issue could be so I don’t have to turn it on and immediately restart to get Sonos to “recognize” it.

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

I use Series 1 Sonos products in 4 rooms. I have a Sonos 3, I use a Sonos amp and i have two Sonos Connects interfacing with two separate amplifiers both with in built DAC’s . One of the Connect’s has stopped functioning and needs replaced. I currently use the optical connection in the Cyrus DAC 8 . My question is can I drop in the replacement Port product or will this require two different apps to work my system- one Series One and one Series 2? 

How do you fix this. 

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan  

I have a pair of Play 3 set up as a stereo pair. A few months ago they began to randomly loose connection and the app says it could not find one of them. Nothing has been changed or unplugged from the setup. I go through the reconnect steps on the app and they reconnect. It happens randomly. My son-in-law has a Play 1 and his has started to do the same thing over the past few months. This suggests to me it is a software issue. Can Sonos please sort this issue out! I bought the speakers believing Sonos was a top end speaker system. I currently don’t believe this to be the case. 

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

I am now connected to Sonos 2 app and all works well except my external cd multiplayer because it was through Connect:AMP but now says only works with Sonos 1 but I cannot see a replacement, any suggestions I would be grateful Moderator edit: Changed Connect to Connect:AMP and Sonos 2 to Sonos 1 for accuracy

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.

HI.. i have one room with tv and arc and two play 1s… another room with vinyl., amp, speakers.. is there a way to be able to play the vinyl through the arc etc as well as stream  from the arc system to the analogiue speakerswould a gen 2 connect do the job…. ir do i need a port ? thanks 

I have a Sonos one that I was using on my Sonos 1 app and recently purchased some new Sonos Equipment and now I am using Sonos 2 app.When I set up my new network I performed a factory reset on the Sonos 1 and named it kitchen but then decided to put it in my study and later on renamed it as Office.  This was ok but later on it renamed itself back to kitchen.  I have factory reset it a few times and it keeps on resorting back to kitchen which I replaced with an Sonos ERA 100.In the system menu on the app, I keep on getting two kitchen listings and I cannot find a way of renaming the Sonos One without it changing on its own accord. Does anyone have experience of this or able to offer assistance? Thank you in advance.

I’m looking to buy a rather budget sound bar for my beamer setup with the Emotn N1 I bought of Amazon. At the moment the Sonos Ray seems perfect as it fits into my budget and connects to the rest of my sonos ecosystem. The only problem is the connection between beamer and soundbar; the beamer can only connect via hdmi or bluetooth, the Ray has neither, it has an Optical Audio connector though. I found this adapter from Sonos itself (https://www.sonos.com/en/shop/optical-audio-adapter) but it doesn’t mention wether it works the other way around. This might be a stupid question but I just want to be sure that everything will work before I buy the setup. Do you guys think this will work or do you see any other options? Thanks

I have an odd issue which keeps me going crazy for a few months now. I am using the following devices spread across our house:Play:1 Bathroom Play:1 Office (wired) Play:1 Kitchen Playbar Livingroom (wired) Sub Livingroom Initially I had only the Playbar wired, the rest connected through WiFi.As I kept loosing some Play:1 repeatedly, I changed to SonosNet completely. Hence I have removed any WiFi configuration, wired Play:1 in the office too. All devices show WM: 0 and I never lost any Play:1 anymore.Unfortunately I have the situation, that I can only start a stream (doesn’t matter if TuneIn Station or Spotify) from Play:1 in the office​​. On any other device I see the “Play Icon” changing for 1 second and going back to Stop immediately. What I have to do, start the stream in Play:1 office, group the other speakers into it, then remove the Play:1 in the office again. This way I can stream music in the other rooms. I already have reset all devices and reconfigured them, it didn’t help.Al

Hello.    On one of my apps, Calm Radio (not Calm) the implementation on Sonos (S2) does not allow me to forward to the next song.    The Forward button is disabled.    Does anyone know enough about Sonos to explain why this is?   My sense is that Calm Radio opted not to provide this feature on Sonos as it is fully active on their own native App, but thought I would ask here.  Calm Radio has not responded with a “why” when I requested insight.   I have not inquired to Sonos directly.    BTW, I love Sonos and like Calm Radio.  This is more a curiosity question than anything.  Thanks for any insights in advance.  

I went from Sonos One as surround sound to Era100 as surround sound, with an Arc and sub. The Era will not play when setup as surround sound.  I’m playing the same content that worked on the Sonos ones. ( Dolby Digital 5.1). Tried to remove surround sound  and setup multiple times with no luck. I have been using Sonos for years and very familiar with app.  Is anyone having the same issue?  Thanks. 

I just bought a pair of Era 100 speakers, which I plan to use in stereo. I bought 1 usb-c in-line adapter to play a portable CD player through the speakers. Will the adapter send a stereo signal to both speakers? Do I need a y-adapter to the second speaker? 

apologies if this has been asked many times but i’m struggling to find an answer even having read multiple messages i have 2 x sonos move and 2 x sonos one speakers we have a Marley bluetooth turntable and can only connect 1 speaker. do we need a different turntable or something else to play a turntable through all the speakers?