Hi I've got a sonos 1 . I have tried repeatedly to update it and it keeps showing error code 30. I've removed the sonos 2 app from my phone and factory reset the sonos 1 and still get the same error. Any help would be appreciated before I just walk away, it just shouldn't be this difficult. Thanks
Best answer by ratty
You’ve set up the One afresh. Presumably your Sonos app is correctly signed into your account?
I would next try a restart of your network, in case there’s a local IP address conflict lurking. If even that doesn’t help you’d better just try again in a day or two. There could be an issue at the Sonos end.
Error 30 means it simply can’t get an update.
https://support.sonos.com/en-gb/article/error-30-when-updating-sonos
Is there anything else I can try. I've re installed the S2 app , I've reset the sonos to factory settings, I've use an Ethernet cable ,the Internet is working. I don't know what else to try
You’ve set up the One afresh. Presumably your Sonos app is correctly signed into your account?
I would next try a restart of your network, in case there’s a local IP address conflict lurking. If even that doesn’t help you’d better just try again in a day or two. There could be an issue at the Sonos end.
Thanks I'll turn off everything that's connected to the network and reset the router and just turn on sonos and then retry the updates
Thanks for your help
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