update error code 30

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Hi I've got a sonos 1 . I have tried repeatedly to update it and it keeps showing error code 30. I've removed the sonos 2 app from my phone and factory reset the sonos 1 and still get the same error. Any help would be appreciated before I just walk away, it just shouldn't be this difficult. Thanks

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rattyAnswer

You’ve set up the One afresh. Presumably your Sonos app is correctly signed into your account?

I would next try a restart of your network, in case there’s a local IP address conflict lurking. If even that doesn’t help you’d better just try again in a day or two. There could be an issue at the Sonos end.

ratty

Error 30 means it simply can’t get an update.

https://support.sonos.com/en-gb/article/error-30-when-updating-sonos

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FfunAuthor

Contributor I

Is there anything else I can try. I've re installed the S2 app , I've reset the sonos to factory settings, I've use an Ethernet cable ,the Internet is working. I don't know what else to try

ratty

If you try to visit https://update.sonos.com/ from a browser do you see the word “Update”?

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FfunAuthor

Contributor I

Yes

rattyAnswer

You’ve set up the One afresh. Presumably your Sonos app is correctly signed into your account?

I would next try a restart of your network, in case there’s a local IP address conflict lurking. If even that doesn’t help you’d better just try again in a day or two. There could be an issue at the Sonos end.

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FfunAuthor

Contributor I

Thanks I'll turn off everything that's connected to the network and reset the router and just turn on sonos and then retry the updates

Thanks for your help

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