Answered

update error code 30

  • 26 December 2023
  • 6 replies
  • 162 views
F
  • Ffun
  • Contributor I
  • 3 replies

Hi I've  got a sonos 1 . I have tried repeatedly to update it and it keeps showing error code 30. I've removed the sonos 2 app from my phone  and  factory reset the sonos 1 and still get the same error. Any help would be appreciated  before  I just walk away, it just shouldn't be this difficult.   Thanks

 

 

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Best answer by ratty 26 December 2023, 13:15

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6 replies

ratty

Error 30 means it simply can’t get an update.

https://support.sonos.com/en-gb/article/error-30-when-updating-sonos

F

Is there anything else I can try.   I've re installed the S2 app , I've  reset the sonos to factory settings, I've use an Ethernet cable  ,the Internet is working.  I don't know what else to try

ratty

If you try to visit https://update.sonos.com/ from a browser do you see the word “Update”?

F

Yes

ratty

You’ve set up the One afresh. Presumably your Sonos app is correctly signed into your account? 

I would next try a restart of your network, in case there’s a local IP address conflict lurking. If even that doesn’t help you’d better just try again in a day or two. There could be an issue at the Sonos end.

F

Thanks I'll turn off everything that's connected to the network  and reset the router and just turn on sonos and then retry the updates 

Thanks for your help

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