Answered

I have a system made up of 16 Sonos one and one SL speakers in a hotel. When there is a power outage, some of the SLs raise an IP outside the range provided by the LAN equipment.The DHCP range for the network is 10.0.4.x but the speakers take 169.254.x.xThe movile app do not detect this 3 speaker on the wifi network, and this 3 speakers ara at a considerable height so is no so simple to reboot a press the buttons….

HI GuysI have a Sonos play 5  Gen 1 speaker and haven’t had a days problem since the day i had it until now.It has disappeared from the product list and has a constant flashing white light.I also have a play 1 speaker that has ran with perfectly the whole time and currently still does.Ive been through the forums and tried every option including wired to the router. and as a last resort i tried the factory reset, wired and unwired but it wont rest either but the flashing white light still persists.Has anyone got any ideas?Thanks in advance guys

Hi all,  So I have a new stereo paired set of era 100 which I have wall mounted which sound incredible! but I will need to cable tidy in trunking to make the wall look tidy and the cables aren’t long enough I was thinking of getting an electrician in to just cut and lengthen the cables but am worried this will void my warrenty I looked at getting a spare cable and getting those lengthened but sonos don’t seem to sell them any idea where I can get some or if I can just cut the originals without warranty concerns. Thanks  Matt

Can you use the line in adapter on one of your Era 100s but play the music through grouped speakers (i.e,. stereo sound)?

We have the Sonos S2 2 Era100 and 1 Era300 in our setup. when listening to Local Radio through the Streaming operator DR LYD from Denmark in Denmark very often it starts rewinding- starting back all over 1 or 2 hours. The problem started with the introduction of the S2 generation. Why on earth can’t it be fix - it’s so annoying! regards Flemming Sigvardt Copenhagen, Denmark 

When I choose my library from Amazon, no Podcast playlists appear?

Hi I recently had to disconnect my Sonos connect amp. Upon reconnecting I just get a green flashing mute button. Any ideas

My Beam stopped working. I am presently trying to restore it without success. I get the four dots in a wave pattern along with this message, “ Getting your Beam ready” but it is hung up on this. I can’t close the window or restart the reinstall. Suggestions please.

hoi, Ik heb een Samsung The Frame 55LS03B (2022) en 2 Sonos Play 5 gen.1.ik wil het geluid van de TV over de Sonos Play 5 gen.1 laten lopen maar we willen geen soundbar, is dit op 1 of andere manier mogelijk?

Bonjour,Dans mon salon, j’ai une arc+sub+2 one pour le surround.Je m’aperçois que le sub ne fonctionne plus (il est bien connecté au système salon et couplé, en fonction..., il est bien allumé, l’appli le voit mais il ne fonctionne pas physiquement c-a-d il ne vibre pas).Je pensais qu’il était en panne et je l’ai donc couplet avec ma beam qui est dans une autre pièce et là, il fonctionne.Pouvez-vous m’aider car là je sèche?D’avance, merci.Belle journée. 

Hi guys,I own a turntable (with built in pre-amp), third part speakers (also with a pre amp) and have recently got Sonos. I bought a port because I want to be able to play the turntable music in other rooms.I know i can simply plug in the port line-in to the turntable so the RCA plugs and it plays around the house) but then not over the third party speakers.Is there a way to have the third party speakers still play the record while the Sonos speakers plays it around the house? I thought I’d be able to plug the port into the pre amp on the third party speakers but it doesn’t work. i can’t work it out. cheers

HiOur Kitchen TV is a 32” JVC and the Ray is on offer for £218 on Amazon vs the Beam Gen 2 for almost twice that, plus the Beam is bigger so the Ray would fit better under the TV/Anyway, my TV has no Optical out natively but it does have a Coaxial port called Digital Audio Output (Coaxial).Could I use this? If I am forced to spend another £200 on a beam, I will probably stick with the Ray option and just upgrade the TV to a newer model as its not Smart anyway.Thanks

Greetings,I just bought a Sonos 5 Bluetooth Speaker and I am trying to connect my Audio-Technica (AT-LP60XBT) but they seem not to recognize each other.Are they compatible at all?Am I missing something?Additional info: I have no other pieces of equipment, just the two. I had a smaller Sony Bluetooth speaker that worked pretty well but I was hoping to increase my sound.

I’m looking for a new set of speakers for my Sonos Amp.  The amp says speakers should be at least 125W for 8 ohm speakers, and at least 200W for 4 ohm speakers.  The R3 Metas are 4 ohms nominal.  110 db max output, 15-180w amp requirements.  Will there be any issues with this setup?

Hi All,I just installed my Era 300 on the Sonos wall mount upside down option.My question is if there is need to be a gap between the wall mount and the era 300 - please see pictureHow far should the brads be screwed and how much space should be left On the one hand I can tighten the screws more and on the other hand I don't want to do any damage…Any feedback/experience from the community with that case?Raz 

I have a Sony A80L connected to Sonos Arc.All works well, except, when I try to switch to TV Speakers, it switches back to ARC after a few seconds.How can I keep TV speakers in use rather than using ARC for occasions that I want to switch ?Any advice is greatly appreciated.Regards,Sam

Hi! I connected my Safa retro KT-3001 to Era 100 via the RCA line and adapter.I tried to understand if this model has a built in preamp with no success.Now that I connected the sound sounds ok, with about the same quality as with the built in speakers of the turntable.When I play the same song from spotify the sound is so much nicer!Now, I wonder if it’s because of the turntable itself, or do I miss a preamp? 

Our system is all the sudden cutting in and out.  Speakers show up, play, stop playing and disappear randomly.  I have 15 SONOS products and this is annoying.  Any ideas?  

Hi,I have 4x zp120 amps.My booster is hard wired in to the router. 2x zp120 amps are in the same storage cupboard as the booster - no issues with connectivity.2x zp120 amps are in a cupboard further away. They are both stacked on top of one another. 1 of the amps has connected to my network. The other won’t connect. I have tried doing a factory reset (4 times). I have also tried resetting my router & booster.These ideas aren’t working.If connect these 2 amps together via Ethernet cables, would that help me? Thinking that the one struggling to access the network could then piggy back on to the one that is successfully on the network??!Thoughts, help, comments are all welcome!

I just got my Sonos and it cuts out after a minute of playing, is it a blue tooth wireless speaker or does it need an Ethernet cable?

Help please! My one sl’s aren’t working as surrounds when tv mode. The beam work but one sl’s don’t. That stopped working a week ago. The precious 3 tetras they’ve worked together perfectly. the one sls do work when playing music which confuses me even more. anybody else experienced this issue. Thankyou. 

Is it possible to use the speakers without wifi?

All speakers visible and selectable, but I get the message, “unable to connect please try again later” for some speakers.  

Hey all, I'm trying to connect my old Sonos Playbar (it's quite an old one, possibly 2013) to a Kogan 55" Smart TV (Series 8 LU8010). I've setup the Playbar and it's working while streaming Spotify from my phone through the app, but when I try to do 'TV setup' I get a 'no signal detected' error'. I've tried doing the old, unplug and plug it back in with each connection and also tried a few different settings on the TV itself. TV settings are pretty basic, but I've stripped it back to standard audio, balance 0, auto volume level off, surround sound off, S/PDIF Mode PCM (which I believe is the correct output for the Playbar. Anyone have any ideas? I've thought about getting a new optical cable but wanted to try here before I do that.

Hi.I haven't played a blu ray disc for ages however when I did so a few days ago I was curious as to why when I rewound the film (to go back to a specific scene), I lost all sound from the Sonos Arc.The only way I could get the sound back was to stop playback and restart the player again.Any idea why this has happened?I think my sound bar setup is ok as the sound format within the Sonos app is Dolby Atmos.I also have another problem relating to the picture, namely, every few seconds I get a screen judder which only lasts a fraction of a second but repeats itself every few seconds.