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We have 3 Sonos beams. Two update fine. One refuses to.We have unplugged it for an hour.We have disconnected it from the HDMI port.We have done the above singly and at the same time.It's attached to a Samsung Smart TV. We have uninstalled it from the Samsung and re-installed.There is NO, ZERO problem with the router. Even the SONOS app acknowledges that the WiFi is fine.When we get an error message, it is simply “1”.I don't know if we need the update, but this is driving us crazy.  

Hi! I just received my Immersive Set with Ray and Sub mini - it’s two Era 100 speakers, sub mini and a ray bar.  I can’t get them to be recognized to be added to the same room and now I am beyond frustrated. The error continues to be that no other speakers are found.  I can add them to different room labels… what am I doing wrong? How do I start over? 

hi, i have 2 sonos Play 1 they are not bluetooth emabled. if i buy a roam and play via bluetooth can i group the Play’s with the roam for playback via bluetooth? 

I have a rack in my laundry room with sonos amp, and it powers 3rd party speakers outside in my gazebo. When I try to connect the Sub to the system, it is pretty unstable, and even when connected - it plays no sound.However if I bring the Sub indoors closer to the laundry room, it works fine.The internet wifi is very strong all around the house and backyard, so it is not struggling for internet.I also have a range extender/router and internet run to the outside gazebo that powers my TV. When I try connecting the ethernet cable to the Sub - still no luck.How can this be? Is the system not supposed to be completely seamless on wifi? And I imagine plugging in the Ethernet as a  backup would work, but no luck!Help!

I have a beamgen2 and 2 era speakers but cant get any sond from speakers while watching a film ?

I have a Samsung OLED S95B TV that controls all my music - it runs Plex, Apple Music and YouTube. Sound is via an old 3.1 THX sound system. The sound is not up to scratch with the TV and I want to upgrade to Sonos.I am thinking the Ultimate Immersive Set, with an ARC, a Sub, and 2 x ERA300 for surround speakers… That should be easy to set up. Connect the Arc to the TV via HDMI, and the Arc connects to the rest.However, I also would like to have a great setup for listening to music from my TV, and for that I thought about 2 additional ERA300s, or 2 x Fives.If I was to buy 2 x ERA300s or 2 x Fives, how would I connect that? Would the ARC be connected to the TV and control the 2 “front” speakers, and only use these if I wanted to listen to music, vs. watching TV and using the surround setup? Or am I asking for too much?

I am using Amazon music (with arc home theater - arc, 2x era 300, sub 3) and if I start a playlist with Alexa, I don't see the music quality in the Sonos App (HD, Dolby, etc).  If start the same playlist through the Sonos Assistant (or app), I see the quality in the app. Questions: 1. Is the quality the same when starting a playlist through Alexa or is it better to start the playlist through the Sonos Assistant?2. Will music play in Dolby quality when starting from Alexa?  If so, is there a way to tell?  Thanks

What Sonos subs are compatible with playbar (using Sonos 1 app )?

peut-on utiliser l’enceinte Sonos roam pendant qu’elle charge ? Merci

3 months ago, we got Starlink.  I migrated all of my Sonos and Airplay devices to the new wifi (different router, different SSID).  Since we had prepaid for the other ISP we retained that router and wifi network.  Everything has worked perfectly for 3 months.  Then, suddenly about 2 hours ago, every sonos device switched back to the old wifi network.  The other Airplay devices are still on Starlink and the Starlink connection is working fine.  It’s kind of a pain to move each device back one by one any advice on how to move them back and keep them there?  

what kind of controller can I leave that works in my home when a visitor or house sitter is in home?  There used to be a Sonos controller that would only work in home and I could leave for a house sitter to use. 

For my lounge setup I have a beam with two Play1 for left and right speakers.I an not hearing any sound from the two Plat 1 speakers.I have carried out a software update on these speakers (as well an the beam)I don’t know if this is relevant but if I tap on the >II button of the beam (and with the Sonos speaker in the kitchen) I hear a pop sound. This does not happen with the left and right Play1 speakers.I would appreciate suggestions how to connect the sterio speakers to the beam.Thank you

I’ve had my Sonos for some years now, it would appear that the BOOST is becoming unstable and is cutting off connection for seconds at a time.   I believe that I can remove BOOST from the system and connect one of the SONOS speakers direct to my Hub and then have all the Sonos products link to the wired device.   Is this a fairly simple process??

I have added YTube music as a music service but nothing happens. It says only no playlists available and I cannot search any song or anything else. I am also experiencing the problem with Spotify (stops when an advertisement starts). I have deleted and reauthorized the account several times. Is it possible to play YT music from my mobile and then connect to sonos?

Microphone light won’t work 

I submitted diagnostics, 93086920Same issue as I’ve seen reported several times in other posts (with no definitive answer) - Songs stop playing at end of songs. Continues playing on my Play 1, stops playing on the Connect. Pretty consistent today, goes silent for the last 10-15 seconds (same as reported by numerous other users).I’m playing from the hard drive on my laptop. I have over 38000 songs in the shuffle playlist (which it won’t let me save, I believe I read several years ago that Sonos tries to save the playlist in memory, and there’s not enough memory in the first generation speakers). Therefore, any time the system glitches, it dumps the playlist and I have to reshuffle again (which results in hearing the same songs again sooner than I would like). 

Just purchased a Rega Plana2 and connected it to a Riaa amplifier and then to a sonos five. I have 2 fives steropaired. My problem is that only the speaker which has the 3,5 mm cable connected gives soundWhat could i do?Br david

I am deciding whether to buy  Sonos Sub or Sonos Sub Mini.What are the differences please?  

Apple tv 4K is outputting STEREO PCM instead of multichannel PCM on non ATMOS content??Is this known issue and any workarounds or fixes??Many Thanks.BEAM GEN 2.

Hey everyoneI Know there was a way to set google assistant on not supported countries by changing in the sonos account a supported country such as the UK or US  and adding zip code but it seems that no longer works.I see in the app the option for the assistant but during setup it can’t find the sonos speaker, was something changed? 

I have bought a Sonos system and I am trying to connect it to Spotify.  It wants me to put the password in for the previous owner.  I can’t work out how to use my own Spotify account. 

If I initiate music through Apple Music app, Sonos App shows “plying through Airplay” and there is no easy way to switch from Airplay stream to direct Sonos streaming without having to stop the Apple app, terminate it, than restart music playing from recently played on Sonos app. Sonos music search within Apple Music catalogue is buggy and slow so I have to often start music in the Apple app and then fight with switch streams. It makes v. difficult to stream music in the background when you want to watch something else on IPhone on the same time 

My iPod is about 8 years old and it contains, within iTunes, my entire music collection.  I used to play them on my Sonos 1 speakers in different rooms using AirPlay.  Now the Sonos S1 app tells me I must use the Sonos 2 app.  But my iPod will not upgrade to a high enough IoS version to use Sonos 2.  What do I do?  How can I get my iTunes library to talk to my Sonos system?

HiSo I have my Spotify (premium) account connected to my Sonos system at home.I am running into the issue that if, for example, my wife is playing music at home, and I am out of the house, and I play music from Spotify, Sonos stops the music at home.This only started happening recently, and does not happen with Apple Music.Is there a way to prevent this?

When I start up the Android app it keeps showing the queue screen which is empty. It does this if the room that is playing is showing full screen but not if the playing is minimised and showing the rooms instead - hopefully that makes sense.So if I close the app with the playing showing full screen, it will open full screen the next time and immediately shows the empty queue. If I close the app showing the rooms with the playing part minimised, it doesn’t open the queue screen when I start up the app but as soon as I maximise the playing part of it, it shows the queue screen.There’s nothing in the queue and I just mainly listen to Planet Rock Radio which is still showing in the playing part when I start the app up.The queue has been empty for many months and I’ve not used it for many months apart from having to keep close it when it opens by itself.