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Hi everyone :)i have a question.i have sonos boost, Arc with sub gen3 and i upgrade surrounds to ERA100 . Q is:When wizzard add era100 to my system show connect to my 5ghz wifi. I add second era 100 wizard 5ghz to add speaker to 5ghz wifi. After complete wizard app ask for surround pair. I press ok surround done. I check in router sonos era 100 ip´s. Router show era is connected on 2.4ghz wifi. Why? I add era to 5ghz, 2.4 is differend ssid name with prefix 2.4ghz. Sonos era100 on about my system show:WM:3 ERAarc, boost, sub: WM:0 sonos era not support sonos net. But i see arc use special tunel for wifi and comunication with era ? Or how its work? Arc:   sub:era left: era right: Boost: 

I have changed the wifi settings in my home, which means that the wifi has changed name.Now I am trying to connect my Play:1 to my new WiFi.I can complete all the steps in the Sonos-setup-guide. The Play1-loudspeaker starts to make a sound etc. In the next window in the setup guide the texts says something like:“Lets now connect Play:1 to your Wifi: [The name of my WIFI here]In the next window I enter the password to my WIFI.I am 100 percent certain, that I enter the correct password. But still I get the message: “An error occurred connecting to [The name of my WIFI here]Do you know, what might be going wrong? And how I can fix this problem?Thank you very much in advance.Best regardsJakob

. I have been using Sonos for 14-15 years, so I have a legacy system, with 2 Connect Amps and a Play 5; but also Playbar connected to 2 Play 1s and a One. Waiting in the wings are an Era 100 and a Sub Mini, and these have pushed me to split my successfully running S1 system, so as to have an S2 new setup on the ground floor, with Playbar, Play 1s and One, introducing the new kit, and a revised S1 system using the legacy kit for now on the top floor. I believed I had removed the legacy items, but I am driven mad by the setting up of S2, which complains that the relevant items are not on the same network, insisting on reboot of the router, and each component, leading to a process to Join Sonos net - but this fails, with the terribly helpful advisory message to ‘try again later’ - of course nothing changes, and I am left grinding my teeth, with nothing working at all. One thing - at some point a few iterations ago, one of the Connects was shown still listed, and I took the option to simpl

Hello,I have a weird problem with a Sonos playbar, When the Playbar has an internet connection via ethernet and when i add it to Sonos app with 3 more speakers the connection of the whole home network drops, this is only with ethernet connection, when i change the network configuration to wifi the problem is fixed.​​​​Also when i add a new Sonos system with only the Playbar, ethernet does work perfectly.2 of the 3 other speakers are on wifi and 1 is connected with ethernet.When i configure using app the network connection loss begins when i choose the room of the Playbar. What is here the problem? The orange ethernet light is flashing abnormal quick when i added it to the Sonos app with the 3 speakers.​​

I have a S1 controller on my Mac Computer but when I go to the app store on that same computer there is no app for the S2 controller. I can find it on my phone but I want to add a music library and can only do that from my computer. Please help. 

We have a sonos SL one that we previously connected without any issue to our Huawei model B311-211 which uses SIM card for internet access. This router provides us wifi to our phones, computers, and worked with the sonos SL one without issue. A few months later, we got a new SIM card for internet with a new provider, and installed it into the exact same router. From that point, the sonos SL one stopped functioning, and when we attempt to connect it to the wifi network, it gives a "having trouble connecting to the internet" error. Can anyone help with us?

Please help me with speaker positioning. I currently use Beam Gen 2 and Sub mini with my 43” Sony TV. My wife watches TV series and movies daily. I’m more in music, both streaming and vinyl records, from a vintage Thorens TT connected to basic Yamaha speakers. I would like to emphasise more the music reproduction and keep the HT functions. I added a plant of my room. First option:Should I go separating HT and music reproduction, still keeping in Sonos ecosystem, for example adding a pair of Era 100 or 300 connected to the turntable?In this setup, could the HT part be used to reproduce music at the same time (especially the sub mini)?Will this be beneficial giving the fact they will sits in the same room?Could the Eras be in use also when watching TV? Would it make sense? Would be an issue if the speakers will be placed close to the turntable, so both will be on the left side of the TV? Second option:Add a pair of Era 100 as surround, keeping the music reproduction only from streaming o

Hope you're all doing great! So, I've got this big art gallery, and I'm trying to figure out the best audio setup to echo the sound throughout the entire space. I want visitors to feel the vibe of the art, you know? Any recommendations on which Sonos hardware would work best for creating a sweet echo effect that complements the art installations? I'm a bit lost in the audio world, so any simple advice or tips from your experiences would be super appreciated. Thanks a bunch! Moderator Note: Modified in accordance with the Community Code of Conduct.

Hello - I was hoping for some help please, I’m not great with tech.On my Sonos system, I have three Sonos Ones and I also have a Tidal family plan for me and my two kids and we each have a Tidal account in a family plan.When the kids try and use Tidal via the Sonos app it is set up as my Tidal accounts/ playlists etc and we can’t change to their specific accounts even if we select them.Does anyone know of a way to change this so it is specific to them please? I suspect that the problem is that I’m the main Tidal “owner”.Thanks, Eddie

I can’t connect my Play 1 to my Philippine wifi.  Is there a problem using the Play 1 in the Philippines or is it my wifi provider?

Hi Brains Trust.My Play1 and Play 3 will not reset to Flashing Green Light despite MANY times powering off and re-booting while holding the two buttons. Just stops at Orange Flashing light , which won’t allow connection.Any idea's please? Thanks

Just wondering if anyone has the sonos era 300 mounted upside down, close to the celling with the sonos wall mounts as this would be my preferred choice for the layout of my room as I have lamps and a bit of a wired l shaped room. Going to be used paired with the arc and a sub gen 2 and was wondering what experience people were having. Thanks NW

I currently have a Harmon Kardon speaker system (5.1) with a wireless subwoofer.  The tuner is old enough that I had to use the adapter that came with the subwoofer to get it hooked up.   I have a Visio smart TV that connects to the tuner which is the surround sound system I would like to replace the tuner and speakers (keep the sub) with just a Sonos system.  Plugging the TV into the Beam, Arc, or similar.  The tuner is a pain.Can I hook up a Sonos system that will just "work" when I turn on the TV and watch XMen movies, then turn off the TV and say "Alexa, play Pink Fluffy Unicorns on my Pandora" and it will again, just "work"? I don't ever use the tuner for radio and haven't used the DVD player in years.  

Subject: Urgent Help Needed with Sonos Home Theatre Setup - Height Volume and Atmos IssuesDear Sonos Community,I recently invested in the Sonos Arc, Sub Gen 3, and Era 300 to create a home theatre system using my Samsung 65Q90C TV. Unfortunately, I've been encountering a persistent issue with the height volume since the initial setup, and now the same problem persists with the Era 300.The height volume seems to be non-functional, and I suspect there might be configuration or system integration issues. This issue is particularly frustrating as it prevents me from experiencing the full Atmos environment not just in Atmos-enabled movies but also with Apple Music spatial audio content.I'm reaching out to the community for assistance. Has anyone else faced a similar problem, and could you please share any solutions or suggestions to resolve this issue? Your quick response will be highly appreciated as I'm eager to enjoy the full potential of my Sonos home theatre setup.Thank you in advance

Hi,I know these are submitted a lot, but I figured I’d put my diagnostic number in and see if I could get some help.Diagnostic confirmation number: 1173542559My speakers constantly drop out, specifically my Move, Play:1, Connect, and Play:5.  This happens even if I’m doing streaming or from my turntable which is connected to one of the 5’s.We gave them their own IP addresses to stop them from being assigned new ones constantly and that worked for a bit but we are back to things dropping in and out.  We’ve rebooted, moved them around, tested with one directly hooked into the router, nothing worked. Thanks for any help you can provide!

We recently moved to a new home with the following equipment:Room #1 - Living RoomSonos Playbar, Sub, and two Play Ones (set up as L/R Pair)Room #2 - Master BedroomSonos PlaybarI am going to try the following to “re”install the components to the new TVs:To move Sonos to a new house and Wi-Fi network, you can try the following steps: Connect your mobile device to the new Wi-Fi network Open the Sonos app Select Settings > System > Network > Wireless Set Up Enter your new Wi-Fi password A message should appear confirming your Sonos player is set up on the new network

 "Lost sound from Connect to Denon receiver to listen to music on external B&W speakers. Through multiple contacts with Sonos, I was told my Connect was malfunctioning. Consequently, I ordered a Port to replace the Connect. I still have no sound. Anyone got a fix for me? ".

We have 3 Sonos beams. Two update fine. One refuses to.We have unplugged it for an hour.We have disconnected it from the HDMI port.We have done the above singly and at the same time.It's attached to a Samsung Smart TV. We have uninstalled it from the Samsung and re-installed.There is NO, ZERO problem with the router. Even the SONOS app acknowledges that the WiFi is fine.When we get an error message, it is simply “1”.I don't know if we need the update, but this is driving us crazy.  

Hi! I just received my Immersive Set with Ray and Sub mini - it’s two Era 100 speakers, sub mini and a ray bar.  I can’t get them to be recognized to be added to the same room and now I am beyond frustrated. The error continues to be that no other speakers are found.  I can add them to different room labels… what am I doing wrong? How do I start over? 

hi, i have 2 sonos Play 1 they are not bluetooth emabled. if i buy a roam and play via bluetooth can i group the Play’s with the roam for playback via bluetooth? 

I have a rack in my laundry room with sonos amp, and it powers 3rd party speakers outside in my gazebo. When I try to connect the Sub to the system, it is pretty unstable, and even when connected - it plays no sound.However if I bring the Sub indoors closer to the laundry room, it works fine.The internet wifi is very strong all around the house and backyard, so it is not struggling for internet.I also have a range extender/router and internet run to the outside gazebo that powers my TV. When I try connecting the ethernet cable to the Sub - still no luck.How can this be? Is the system not supposed to be completely seamless on wifi? And I imagine plugging in the Ethernet as a  backup would work, but no luck!Help!

I have a beamgen2 and 2 era speakers but cant get any sond from speakers while watching a film ?

I have a Samsung OLED S95B TV that controls all my music - it runs Plex, Apple Music and YouTube. Sound is via an old 3.1 THX sound system. The sound is not up to scratch with the TV and I want to upgrade to Sonos.I am thinking the Ultimate Immersive Set, with an ARC, a Sub, and 2 x ERA300 for surround speakers… That should be easy to set up. Connect the Arc to the TV via HDMI, and the Arc connects to the rest.However, I also would like to have a great setup for listening to music from my TV, and for that I thought about 2 additional ERA300s, or 2 x Fives.If I was to buy 2 x ERA300s or 2 x Fives, how would I connect that? Would the ARC be connected to the TV and control the 2 “front” speakers, and only use these if I wanted to listen to music, vs. watching TV and using the surround setup? Or am I asking for too much?

I am using Amazon music (with arc home theater - arc, 2x era 300, sub 3) and if I start a playlist with Alexa, I don't see the music quality in the Sonos App (HD, Dolby, etc).  If start the same playlist through the Sonos Assistant (or app), I see the quality in the app. Questions: 1. Is the quality the same when starting a playlist through Alexa or is it better to start the playlist through the Sonos Assistant?2. Will music play in Dolby quality when starting from Alexa?  If so, is there a way to tell?  Thanks

What Sonos subs are compatible with playbar (using Sonos 1 app )?