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Hi , i have disable touch control in setting on my sonos setup. On era when touching same time this three buttons ERA change led status to red and disconect from system. What is this mode? Or what function is it? 

Not sure when this stopped working, but I am no longer able to load the Sirius XM Live and Xtra Channels list through the Sonos S1 Controller app on 2 different iPhones and my MacBook. When attempted, Sonos responds with “Sorry, something went wrong. Please try again.” This has been gone on for several days now. I have no problems loading the channels using the Sirius XM app itself, just the Sonos interface to Sirius.I can load the list of my favorite channels through the Sonos Sirius interface.I have updated the Sonos S1 controller app. I am hesitant to uninstall/reinstall the Sonos app, as in the past I have had difficulty getting my system discovered again after doing so.

My sonos roam suddenly started emitting a machine gun/ jackhammer sound whilst it had been playing for several hours.i managed to reboot it but this is rather disconcerting. i submitted a diagnostic report. I hope someone from support can check this out and diagnose the issue.id 78685789Thanks

I haven’t been able to send my latest tracks from ITunes to my Sonos. It used to work and I’m sure I am doing it right but it’s not working, any tips ?        From Tricia

We have used Sonos to support music listening in multiple rooms for 10+ years.  Most of the rooms have built-in speakers powered by Connect Amps, with each room having its own amp.  However, we do also have a Sonos Move and other products attached to the system.Over the past couple of months we’ve been having problems with our Kitchen speakers.  Music will stop every few minutes, then restart a minute or so later.  This has been occurring when we are playing music in the kitchen alone, or when the kitchen is grouped with other rooms.  Of note, this stopping and starting has not been an issue in any of the other rooms.I’m not sure where to start with diagnosing this issue, but would greatly appreciate assistance!thanks.

I have a basic question about Dolby Atmos.I have a Beam Gen 2 connected to the eArc HDMI output on a Samsung Q90t. Several streaming services I watch have content with Dolby Atmos. How do I tell if the enhanced audio from Atmos is working?  I don’t know to check on either the Sonos app or the Samsung settings. Thanks for any help. 

I want to listen to what is playing on my laptop on my Sonos Play1 speaker and I can't.When I bought it the only thing they told me was that it worked over Wi-Fi with an application, but I can't find a way to do it. So far I have only used it to listen to Spotify.Can someone help me?

Planet Radio this morning & still now thinks I’m outside of the UK & won’t allow me to play any stations.I’m not using a VPNThe App Planet Radio isn’t in the list of App’s for me to re download it. Any suggestions please?

Hi, I just discovered today that other people on my wifi has been able to look through my playlists and music library’s without even needing to log into my account on the Sonos app- which I’m not too happy about. Is there anyway to fix this? I’m not sure why by default Sonos lets anyone access all the playlists from my music services 

Hi all,My Sonos Connect box stopped responding with no lights on the front panel.  I replaced the power supply (via eBay) and eventually managed to get it set up with SonoS S1 iPhone app, but I cannot get my other SonoS boxes to connect. The rest of my system consists of 3 x Connect:Amp and 3 x Play-3.  I’m trying to add the first Connect:Amp and have turned the power off to all the other boxes.  I would prefer to use wired connections for all the boxes as we have something interfering with the Sonos wifi signals for about 6 hours each day, and I want to avoid any potential problem with WiFi booster discs.Here are the detailed steps I’ve carried outperformed a factory reset on the Connect:Amp box (by holding down the mute and vol+ buttons when plugging in). powered down the Connect:Amp and turned it back on.  Light starts by flashing white, and then the settles on a slow flashing green mute button on my iPhone SonoS S1 app, I go to System / Add Product.  “Searching for your product” -

My Beam gen 2 is faulty. Only bought it a few months ago.I'm at the end of my tether! I pause a programme & the beam goes into deep sleep mode & won't wake up!I have to reset it around 5 times a night & have to set it up again as a 'NEW Sonos.I'm flummoxed again! 

Hi all, I have my Pioneer VSX 923  that connect to my phonograph.Now I want to connect this receiver to sonos speakers.This is possible? Which sonos speaker should I buy? 

Sonos Beam Gen 2 (+Sub Mini + 2x Play 3 satellites)  + Samsung The Frame (2019)Occasionally (once a month / 6weeks or so) the Beam drops the TV signal coming via HDMI and it will not reconnect. The main manifestation is that in the Sonos App (Android), I can select TV as the input source, the app shows "TV", it connects and I can hear audio, then a couple of seconds later, with no input from me, the app shows "no audio source" and I no audio is heard from the TV. I can hit TV as many times as you like and the same behaviour is observed. I have tried rebooting the entire system (the sockets are in the wall and not reachable without removing the TV so rebooting requires killing the power to the entire room from the main fuse board). There are no firmware updates for the TV, Audio output is set to PCM.The Beam shows a solid white light but it flashes amber if I press the play/pause button.Please help sort this one out...it's incredibly frustrating as I can't even revert to TV speakers as

I have my Samsung S95B connected to my Arc via HDMI and set for eARC. On most apps, like Netflix, Prime, Apple TV+, and even Plex, ATMOS works fine - if the source is coded with ATMOS, that comes across on my Sonos system…My problem is with the Apple Music app on my Samsung TV. It will not play music in ATMOS. I know the source is in ATMOS because when I play the same album/song using the Sonos app on my iPhone, it plays in ATMOS format…I need confirmation that it should work, before I spend and more time on it. If the Apple Music app on Samsung TV will not play ATMOS for now, that’s fine - I just want to know.

I bought a brand new Sonos Ray today from Argos in the UK.The sound is working, but when I try to connect the TV remote via the app for volume control, it doesn't recognise the remote.TV Model - Bush DLED32HDSSteps to reproduce my issue.1. Open sonos app and go to Sonos Ray > Use IR > Remote Control Setup2. Click Setup TV remote and Continue3. Point my TV remote at the sonos ray and tv, press the volume + button once4. Get a message of 'your tv remote wasnt recognised. Lets set it up'5. Click continue6. Point my TV remote at the sonos ray and tv, press the volume + button 3 timesObservation: the status light on the front of the ray flashes after each button press on the tv remote7. Get a message 'We didnt detect a signal from your tv remote.8. I click 'try again' to repeat, but get the same message as step 7 each time.Things I have tried:Checked the tv manual to confirm it has an infra red remote.Checked tv settings, but cant find anything relevant.Changed tv remote batteries to

I am giving my Sonos Era speakers (2) to my daughter.  How do I deactivate them from me being the owner  

Hi,Is the Sonos Arc compatible with Sony Bravia X90J/K? Any issues anyone has noticed? I am planning to buy both.Thanks.

Sonos app cannot find sonos 1 speakers after changing router. The prompts tell me device must be on the same system. It directs me to update system. That just tells me it cannot find the system. In a previous conversation a popular response was to go to settings/ system/ etc. The app won’t let me click system. How do I get out of this catch-22?

How can I set up with Sonos app to pair Beam with Sonos one automatically on startup using airplay to Apple TV and - NOT have it be surround sound?  Every time I restart I have to use the Sonos app to re-pair the speakers. I have a  Beam and two Sonos One SL’s but want the same sound in all three.

I am looking to add some rear speakers to my setup.   I primarily watch TV and at times listen to music.I am trying to decide between the ERA 300 and the Five.    Any recommendations?   I have a Sonos ARC 

I have a Sonos beam iworking n one address and now want to add a Sonos1 in a different address which means using a different router but cannot connect

Hello,We just upgraded our turntable to an audio technica bluetooth.  We have 2 Sonos one and 2 sonos one SL.  I understand the Sonos one does not have bluetooth, but can we connect the Sonos one SL to the turntable via Bluetooth? And if so, how? We tried the holding the bluetooth button until the ping sound, then setting the turntable to bluetooth connect, but they will not find each other.  We upgraded to the SL with this last pair because we wanted to go wireless with the turntable.Thanks 

I have a playbar connected to sonos boost and play 1s with sub gen 2 in my living room and a play 3 in my bedroom, I just got a Samsung 77sc95 OLED tv and playbar is showing its age now, I'm wondering if the sub gen 3 is necessary or worth it? Or are they functionally same, Would I still have best quality sound from my sub ?  I also have a sonos boost I use I'd rather keep speakers on their own network and not clutter my home. I considered samsung q990c and I use the sub next to my tv wired to the playbar and got no connection issues, But is atmos and all surrounds etc same quality on sub gen 2 as it is on 3? 

I have a number of S1 speakers run from a ZP90 base. The ZP90 has now died and I also know that the ZP90 is now discontinued. I need to get a replacement but I’m not sure what the current best option is. Is there a current compatible replacement? I have no desire to upgrade my speakers etc. I just one my S1s to work again...   Thanks in advance.

Is there a way to play on my Sonos system an MP3 file stored directly on my iPhone or iPad? My system has a Beam as a TV soundbar, and two Connect:AMP devices powering ceiling mounted speakers in the house. The file(s) are just simple files or are under the Dropbox app, but the files are stored locally on my device(s) and not in the cloud. Surely it must be possible to do this, but I've not been able to figure it out..