Comcast router issues

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I recently upgraded my Comcast router. Sonos no longer works. Sonos app says I need to split my router signal. Question. Is this need to split particular to older models or is it an issue for all products? Also, does splitting my signal slow or weaken my WiFi, in general?

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buzzAnswer

Grand Maestro

Don’t Factory Reset any of the SONOS units without further consult.

The easiest procedure when replacing a Gateway is to power down everything on the network before installing the new Gateway. Give the new Gateway the same SSID (WiFi name) and password as were used on the OLD Gateway. Now, power up the network clients.

Here are some instructions to help work through this. The easiest approach will be to install the old WiFi SSID and password into the Gateway, but this will affect any other devices using WiFi and they may need their WiFi credentials updated. Another approach would be to temporarily wire BEAM to the Gateway, then use this procedure to install install the new WiFi credentials. You can remove the old WiFi credentials at this time. After the new credentials are active you can remove the wired connection.

buzz

Grand Maestro

Which SONOS products are in your system? Are any SONOS units wired to your network?

F

FranTMAuthor

Contributor I

I have a Beam S14 and two Sonos Play 1.

F

FranTMAuthor

Contributor I

They are not hard wired.

buzzAnswer

Grand Maestro

Don’t Factory Reset any of the SONOS units without further consult.

The easiest procedure when replacing a Gateway is to power down everything on the network before installing the new Gateway. Give the new Gateway the same SSID (WiFi name) and password as were used on the OLD Gateway. Now, power up the network clients.

Here are some instructions to help work through this. The easiest approach will be to install the old WiFi SSID and password into the Gateway, but this will affect any other devices using WiFi and they may need their WiFi credentials updated. Another approach would be to temporarily wire BEAM to the Gateway, then use this procedure to install install the new WiFi credentials. You can remove the old WiFi credentials at this time. After the new credentials are active you can remove the wired connection.

F

FranTMAuthor

Contributor I

Thanks! Main issue is that Comcast required me to set up the new Gateway with a new password. The old password had a space in it. The new Comcast protocol wouldn’t allow it. So same password without a space.

Stanley_4

Grand Maestro

Wire one Sonos, make the password change.

Let it sit and update the other Sonos for a few minutes.

Unwire the one you wired and see if things now work.

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