I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked. Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it. Restart the app. This worked for me, the old speaker is now gone from the app. The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

Contributor I

Answered

How to remove speakers from your system?

23 replies
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I changed my configuration and removed some speakers from my system.

When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work.

I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.

Factory reset the speaker
Open the sonos app
A popup will come asking you to “Add” this “new speaker
Close out of the pop-up, don’t add it.
Restart the app.

This worked for me, the old speaker is now gone from the app.

The speaker I did it on was a roam.

I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

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Corry PAnswer

Sonos Staff

Hi @fr_nick

Late December is quite recent - I’m sure the unit will be dropped from your Sonos app soon. It will stay registered with your account until re-registered to a new account, as mentioned by @John B.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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M

Mike Sch

Lyricist I

The problem is I’m running 35 Sonos devices on my Eero Pro 6E (a major wi-fi upgrade from Orbi BTW). Limit is supposed to be 32 but 35 are running. I can’t run 36. I tried. I bought two Era 100’s to see if they were better than One’s (they are, better bass and highs for sure by about 25%). After replacing the two One’s and installing the Era 100’s my system has been in a world of hurt. Everything drops everytime a song changes. So I’m going to have to seperate my master bedroom surround system, the bathroom ones and another room that has a sound bar and ones to another seperate system on my one Eero system. Hope it works. Pain in the butt. First world problems but sure wish expansion was easier. Oh, the problem is that without removing the old one’s by factory reset I’m no over the limit of Sonos devices.

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sjw

Local Superstar

Speakers appearing in your Sonos account/profile is completely different to appearing in your Sonos system (in the App) . If they're not switched on, they won't and can't appear as ‘live’ devices in the App (they can linger a little after power down but an App restart will cure that). Maybe there's a limit to devices you can reserve IP addresses for etc., in which case simply remove any Sonos devices you no longer have completely from the Eero system. However, there is a limit of 32 Sonos devices you can have in any one system/’Household’ - but that isn't the issue being discussed here. You can have more than one Household on a network though, but they can't interact with each other. No need to treat them differently network-wise though.

Stanley_4

Grand Maestro

I haven’t had to replace any Sonos recently but if I was going to I think I’d try resetting them and then adding them to a different account using a throw-away e-mail to see if that cleared them off my list.

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