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I have a 3 Sonos connect system with an AMP and a Bridge from 2012. I have a bad Connect I believe. But not seeing any new units to purchase. Is there a replacement for the Connect?Brad 

The response that the SL speakers can be set up on a split system, if you have S1 compatible speakers as the rest of your system is unsatisfactory if we don’t want a split system.  We just bought an SL and it won’t play with the rest of our system.  We have two connect amps, one connect and one play 5 speaker.  We wanted a small speaker to add to the kitchen in the house but to run off the same system/controller.  Do you make any products that we can add to this system?  

Hi , I tried to connect Era 100 speaker to a LG TV webOS 5.50.15 without results. Both TVs ( I tried in two different ones) recognize it as a Bluetooth device and connect with it, but no sound results are  in the speaker when I select the Sonos. In the Sonos app I tried to figure out and it recognized the TV connection . Every forum chat is about ARC and HDMI or optical connections. Not my case . I tried to test the Sonos Bluetooth connection with my telephone and worked. I get sound Thanks for your help !  

Hi I ordered a pair of sonos speakers (https://www.sonos.com/en-us/shop/two-room-set-era-100)Both speakers were delivered in a single box. One of them was defective and I wasn’t happy with the sound of the other. So, I decided to return both. I generated RMA but I see separate RMA for each speaker. Am I expected to ship speaker separately? can I just put both speakers in the box it came with and send it as one shipment?

I currently have my Play:1 assigned to a specific room. I now want to assign that to a new, previously undefined room. There doesn’t seem to be any way to create a new room, or move the speaker that I want to move. The speaker remains stubbornly assigned to its original room.I have tried both the desktop app and the ipad/iphone apps.I have read various posts, but none of the suggestions there seem to work. I am currently using the S1 app as I have some devices which are not compatible with the S2 app.Is there a way to remove the speaker from the system so that I can make a fresh connection to my system, or is there a way to create a new room/move the existing speaker to a new room? 

Hi evryone, got the Sonos era 300, and tried to connect with my tv Lg oled55b9pua, via Bluetooth, once successfully connected, sound does not come up, nothing. looks like the sound is muted, and I tried to volume up, but nothing, the sound remains muted, i tried almost evrything, if you have some recommendations or advices if would be nice, I think that could be a compatibily issues. I have the latest SW update on my tv and my sonos APP, up to date.I tried connecting my iphone via bluetooth to sonos era 300 and worked with any issues. 

I setup my new roam and everything seems to work but no music plays. I see volume change on phone when I use controls on roam. Phone and roam are talking to each other. I have tried Spotify and Apple services. No sound volume on speaker and phone is up. No volume limit.

Every time except for one Artist I get the error message when trying to play music. Unable to play xxxxxxx cannot connect to \\xxxxxxxx because the server cannot be found.My WIFI is 1GB and having no other issues. Thanks, Brad

Hello and good morning.i have recently purchased  Samsung S95C to go with my Sonos Gen 2 Sound bar.i have set it up and tested it running Atmos Movie and it works well.The problem I’m having is when I seem to watch a standard channel on sky or a recording on sky the audio on the beam 2 drops out for a few moments then resumes.  There doesn’t seem to be any pattern sometimes it’s a few times then it’s fine for a while then it drops out again?

I have two Play 3s and in recent months they have started to cut in and out more and more.  At times they work fine and then other times they are infuriating.  The music can play for literally 5 seconds and then stop for a few seconds or longer.  I lose the ability to control them from the app as the app says it can't find them or my wifi is unstable.  They end up having a mind of their ownI have no other issues with wifi and have been onto my provider and even had a new router but this has not improved anything.  It gets to the point I don’t want to use it! My son has a Play 1 which is newer and there seems to be no issue with this.  Give the age of the Play 3 do they just wear out or lose wifi capability? 

Sonos will not connect to my WiFi. Also not recognizing my IPhone. I have done everything possible. Factory reset, deleting app many times. Restarting router. Nothing happening. Sonos is powered on. New router working. Installed by provider. What am I missing here! 

Hi there,  I previously had a Sonos system set up with a Play3 and a Sonos One but have since changed internet provider so need to update this. I managed to remove the Play3 from my old system and create a new one but now my Sonos app won’t recongise the Sonos One even if it is plugged in with an ethernet cable.Any advice on how to get both on the same system would be greatly appreciated! Many thanks, Gareth

Hi, I tend to keep my sonos beam volume down to 0 or 1 and only use it when I watch a movie. But I won’t touch it and it automatically increases to a volume of 5 constantly, multiple times a day. Whether I leave the sonos app open or close it, it just seems to increase itself back to 5, interfering with my other sound through the TV. It’s driving me crazy. Anyone else experience this?

Can you hook external speakers to a Sonos Play 3?

Hey everyone! I’m having some troubles with my Sonos era 100 and my bluetooth capable turntable a Teac TN-180. I have these two devices for a little more then a month now and had no issues pairing them and play my vinyls over BT. But from today the two devices are connected and there’s no sound from the era when the disc is playing. I tried to unpair and re-pair the devices countless times, and I also performed a reset on the era, with no luck. The funny thing is that both are working while paired with other devices, I tried the era with my iPhone and the turntable with a pair of Sony headphones.  Any idea about what else I could try? Really don’t want to get a line-in adapter since I bought the era 100 and this turntable so that they could work over BT. 

My Arc has been working fine with my Apple TV for a while. But yesterday it suddenly doesn’t “turn on” with the Apple TV, and is not recognizing sound. It does work fine with my TV directly, and if I restart the Apple TV or the Arc, it works but not when I first turn on the TV / Apple TV when it’s been off for a while. Both Sonos and Apple TV had updates so I imagine it’s related to one of those, most likely the Apple TV because that’s the only hardware with the issue but all the settings on the Apple TV and the TV are the same. Curious what the issue could be so I don’t have to turn it on and immediately restart to get Sonos to “recognize” it.

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

I use Series 1 Sonos products in 4 rooms. I have a Sonos 3, I use a Sonos amp and i have two Sonos Connects interfacing with two separate amplifiers both with in built DAC’s . One of the Connect’s has stopped functioning and needs replaced. I currently use the optical connection in the Cyrus DAC 8 . My question is can I drop in the replacement Port product or will this require two different apps to work my system- one Series One and one Series 2? 

How do you fix this. 

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan  

I have a pair of Play 3 set up as a stereo pair. A few months ago they began to randomly loose connection and the app says it could not find one of them. Nothing has been changed or unplugged from the setup. I go through the reconnect steps on the app and they reconnect. It happens randomly. My son-in-law has a Play 1 and his has started to do the same thing over the past few months. This suggests to me it is a software issue. Can Sonos please sort this issue out! I bought the speakers believing Sonos was a top end speaker system. I currently don’t believe this to be the case. 

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

I am now connected to Sonos 2 app and all works well except my external cd multiplayer because it was through Connect:AMP but now says only works with Sonos 1 but I cannot see a replacement, any suggestions I would be grateful Moderator edit: Changed Connect to Connect:AMP and Sonos 2 to Sonos 1 for accuracy

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.