Skip to main content

Sonos, 

I have a lot of Sonos products and just added a Sonos Arc, two Era 100’s and the mini sub. I am very effecient at setting up Sonos and have never had problems until the purchase of the above named products. 

I have spent over 20 hours trying to get my system up and running. This includes approximately 6 hours of my own time and 3 different (2 chats and 1 phone call) with Sonos to try and get it fixed. 

This has been a huge PIA! I have a Playbar in the Family room, got it connected and now I’ve tried for the last frickin’ hour to get the Era 100’s connected to the Family Room and it sets up another room! Family Room 2!!! So, I reset both of them and it sets up a Family Room 3!!!

I feel like doing what people have done with their Tesla’s and set them on fire! 

I finally get the Arc working (with a chat) but no TV sound. We determine it’s a setting with Sony - boom, he’s gone. Well Sonos, I see a lot of people have Sony TVs and have had problems so maybe you can figure out the common fix and make sure your people can help instead of just cutting us off! 

 

Michelle M. Siau

 

Moderator Note: Removed email address as private information. Modified in accordance with the Community Code of Conduct.

 

This is a user community: you should remove your email address from your post. 
 

I don’t think Era’s are compatible with Playbar. 

Not sure what you’ve gone through here, but just to say if your Family room is a Sonos PlayBar, rather than an Arc, then you cannot add the Era 100 speakers as surrounds to that HT product as they are not compatible with the PlayBar…

The Era 100s can only be used as surround speakers for an Arc, Amp, Beam (any generation), or Ray.

LINK

 

@msiau49,
Which Sony TV model is it that you have added the Sonos Arc to, as I’ve not heard of anyone that’s been unable to setup the Sonos Arc with quite a few of those branded TV’s?

The only issue I could find during a quick Google search online is, with some Sony TV models, in relation to a few brands of 3rd-party soundbars, that Sony suggests the following step…

Turning on IP Simple Control
Open Settings
Go to Network and Internet
Go to Home network
Go to IP control
Go to Simple IP control
Toggle On 

https://youtu.be/VXDYspxEClg


Setting  RS232C Control to "Via Serial Port"
Open Settings
Go to Remotes and Accessories
Go to RS232C Control
Set it to "Via Serial Port" 

https://youtu.be/StZc22GENe8

So maybe either of those two suggestions will go onto help you to get sound with your Sonos Arc.

After trying to link Era’s, I goggled and found that out! Incompatibility with Playbar. Fixed the Arc and Sony-disabled PCM, which I did ask Sonos support about and he said leave enabled. Researched and saw it’s not digital but for stereo per se. 
 

after I got Arc fixed, came into BDRM (Beam) and it was playing weird sound-somehow it had grouped itself to the LR TV. Weird! 
 

Thanks! 

Terms & ConditionsCookie settings