I changed my configuration and removed some speakers from my system. When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work. I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked. Factory reset the speaker Open the sonos app A popup will come asking you to “Add” this “new speaker Close out of the pop-up, don’t add it. Restart the app. This worked for me, the old speaker is now gone from the app. The speaker I did it on was a roam. I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

Contributor I

Answered

How to remove speakers from your system?

23 replies
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I changed my configuration and removed some speakers from my system.

When I turned them off they stayed in the app and there was only the option to “hide” them, but it didn’t work.

I checked this board for the steps but didn’t find a solution, I just went through it with chat support and the below method worked.

Factory reset the speaker
Open the sonos app
A popup will come asking you to “Add” this “new speaker
Close out of the pop-up, don’t add it.
Restart the app.

This worked for me, the old speaker is now gone from the app.

The speaker I did it on was a roam.

I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

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Corry PAnswer

Sonos Staff

Hi @fr_nick

Late December is quite recent - I’m sure the unit will be dropped from your Sonos app soon. It will stay registered with your account until re-registered to a new account, as mentioned by @John B.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @fr_nick

Welcome to the Sonos Community!

Thanks for sharing that tip. Incidentally, the device would have been automatically removed after a timeout. How long has the previous speaker been gone for?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

John B

I wish I had known this before I shipped the other one I had and sold because apparently, I have to wait for that one to be activated by another user before it can be removed from my app.

That is incorrect. It needs to be activated by another user to make it disappear from your online Sonos account. It will disappear from your app without this.

F

fr_nickAuthor

Contributor I

Hi John,

Maybe you could try this method on your own system and report the results because what I posted is what I did and it worked for me.

It only worked for the unit that I had on hand, but it did remove it from the app.

It was there, and now it’s gone.

F

fr_nickAuthor

Contributor I

HI Cory,

I guess the Roam was out of my system for about a week, that’s the one I manually removed.

I have one that is still showing on the app that I shipped in late december. I’m looking at the app now, it says “not connected”

Corry PAnswer

Sonos Staff

Hi @fr_nick

Late December is quite recent - I’m sure the unit will be dropped from your Sonos app soon. It will stay registered with your account until re-registered to a new account, as mentioned by @John B.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

F

fr_nickAuthor

Contributor I

@Corry P it disappeared today, you are a sonos psychic

Corry P

Sonos Staff

Hi @fr_nick

Haha! I used to be able to predict the arrival of a pizza delivery within 10 seconds or so - before the driver tracking features were available - so you might not be wrong!

Thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Airgetlam

I sit in awe. ;)

Bruce

J

John B

As psychic predictions go, arriving pizza beats departing speakers any day.

A

abr2021

Lyricist III

I have the same issue but the ‘wait for re-registration’ fix won’t work in my case. My Roam died and was returned to Sonos. I will receive a new unit.

I could hide the dead speaker but then presumably I will have to give the replacement a new name.

Why is there only a Hide button and it two buttons. Hide and Remove?

Andy

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