Sonos Arc not pairing with TCL remote

7 replies
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I have a new TCL 65MQLED80 2023 and Sonos Arc. I was able to connect the Arc to the TV using the HDMI arc port. However, I am not able to pair the remote. It is a IR remote.

I have tried to add it using the Sonos app, but I get the message that no signal from remote control is found.

How can I pair the remote control?

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Ken_GriffithsAnswer

Yes. I am asked to point remote towards and press “+ volume” on remote. I have done this, but the remote is not found.

That’s the remote ‘infrared’ setup, which really you should not need if you’re using HDMI-CEC (although you can go through it if you want to, but I think most TCL remotes are Bluetooth) - Anyhow, in the same area of the Sonos App, there is the ‘TV Setup’ too, have you gone through that setup? Have you enabled CEC within your TV settings?

Ken_Griffiths

Why do you need to? The remote will use the TV CEC protocol if the Arc is connected over HDMI-ARC/eARC and the TV will control the volume over it’s wired connection.

S

SnoraksAuthor

Contributor I

I want to control the volume. But this is not working, even though I am using the HDIM-arc port.

Ken_Griffiths

I want to control the volume. But this is not working, even though I am using the HDIM-arc port.

Have you enabled HDMI-CEC on the TV, as that should control the volume of the Sonos Arc via the TV over its HDMI cable link.. is the HDMI-ARC port set as the TV sound-out?

Ken_Griffiths

Have you gone through the ‘TV setup’ option in the Sonos Arc room settings in the Sonos App?

S

SnoraksAuthor

Contributor I

Yes. I am asked to point remote towards and press “+ volume” on remote. I have done this, but the remote is not found.

Ken_GriffithsAnswer

Yes. I am asked to point remote towards and press “+ volume” on remote. I have done this, but the remote is not found.

That’s the remote ‘infrared’ setup, which really you should not need if you’re using HDMI-CEC (although you can go through it if you want to, but I think most TCL remotes are Bluetooth) - Anyhow, in the same area of the Sonos App, there is the ‘TV Setup’ too, have you gone through that setup? Have you enabled CEC within your TV settings?

S

SnoraksAuthor

Contributor I

It works now. Thanks for your help.

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