Sonos Play 3 dying?

I have not, I must have wrongly assumed that I wouldn’t get suppport on a device that’s almost ten years old but I’ll give that a go instead.

It’s been fine since I powercycled it a few days ago, hopefully the logs will tell us more.

Thanks

Certainly can’t hurt, other than taking your time. 

Over the past year my Sonos Play:3 has exhibited the same problems as smittyuk.  Sound will drop out intermittently and also not show up in Sonos app on all devices (iPhone, iPad).  I have a static 2.4 network that it connects to and when I check my router app I will see it connected but only for the last few minutes. Then it might show up in Sonos but then be gone. Power cycling restores the desired behavior for a few days, maybe a week. Today no luck on power cycling. I did I reset and it required I do it twice before it “registered”. I usually have it grouped with a newer Roam SL. I sent diagnostics to Support so we will see if they reply.  Like smittyuk, it is 10 years old, but my hope was that a speaker of that quality and price, it would last. 

You may note that in Diagnostics - How do they work? thread, Sonos doesn’t automatically respond to diagnostic submissions, you need to call Sonos Support directly to discuss it.

The diagnostic is a recording of what the Sonos has seen/done in the last 10 minutes or so, which is why you have to run one fairly soon after the event, but then I suspect the submitted diagnostic lives in a db for a long period of time, so I’d imagine if you can’t call in for a week or two, you’d still be OK, they would still be able to pull up the data. 

I’s use your router’s DHCP page to set static/reserved IP addresses.

Power down all Sonos, reboot the router and then power the Sonos back up.

The Sonos is on a dedicated 2.4 ghz network, not shared SSID with 5ghz, and is set up with a static IP. Router is on a schedule to reboot every night. I have had the speaker for 10 years and this has only been happening the past year or so.  Frustrating at times. And usually corrected after a power cycle of speaker, although the last time I had to reset the speaker and add back in. Other Sonos speakers in the group, though newer, do not have this problem. 

We cannot rule out a hardware issue. The diagnostic will help sort this out.

To be clear: You have each Sonos set with a static/reserved IP address using your router’s DHCP configuration page?

Yes, on the DHCP server page for my router I have reserved unique IP addresses associated with the MAC addresses of the Sonos speakers. Only the play:3 goes offline. The One SL and Roam have never had an issue. I am a Comp Sci guy so I am very familiar with the router configuration/setup. The speaker can be steady for days and then not appear on the app. If I check my router wireless client list, the speaker appears but will indicate that it just connected minutes ago when all other devices will be since about 2am when I reboot my router nightly. I started rebooting the router nightly because I think the speaker tends to stay active longer before having to power cycle.