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Mathewsolo
Contributor I
January 6, 2024
Answered

ARC sound cutting out

Sound cutting out for a split second.  ARC w/amp, sub and surrounds.   New 80 inch Samsung.  Unplugging the Arc and plugging back in fixed it for about a week and then it’s back.  Don’t want to keep doing that. Any updates form Sonos? Or fixes?   

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MathewsoloAnswer
Contributor I
January 6, 2024

So this fixed it:

 

If your Samsung TV audio cuts out, one of the biggest culprits could be the Anynet setting. This setting, when turned on, can essentially hijack your sound. To turn off Anynet, click 'Menu' from your remote > select 'General' > select 'External Device Manager' > click 'Anynet+ (HDMI-CEC) > 'Enter' > 'Off.Apr 13, 2022

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2 replies

Airgetlam
Airgetlam
January 6, 2024

Based on what I’ve seen in these forums, it’s Samsung that needs to update their CEC implementation, as Sonos seems to work most everywhere. It wouldn’t hurt, though, to check your TV and Sonos for software updates, then reboot both of them by unplugging them from the wall for two minutes. 

Bruce
MathewsoloAuthorAnswer
Contributor I
January 6, 2024

So this fixed it:

 

If your Samsung TV audio cuts out, one of the biggest culprits could be the Anynet setting. This setting, when turned on, can essentially hijack your sound. To turn off Anynet, click 'Menu' from your remote > select 'General' > select 'External Device Manager' > click 'Anynet+ (HDMI-CEC) > 'Enter' > 'Off.Apr 13, 2022

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