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ARC sound cutting out

  • January 6, 2024
  • 2 replies
  • 261 views

Sound cutting out for a split second.  ARC w/amp, sub and surrounds.   New 80 inch Samsung.  Unplugging the Arc and plugging back in fixed it for about a week and then it’s back.  Don’t want to keep doing that. Any updates form Sonos? Or fixes?   

Best answer by Mathewsolo

So this fixed it:

 

If your Samsung TV audio cuts out, one of the biggest culprits could be the Anynet setting. This setting, when turned on, can essentially hijack your sound. To turn off Anynet, click 'Menu' from your remote > select 'General' > select 'External Device Manager' > click 'Anynet+ (HDMI-CEC) > 'Enter' > 'Off.Apr 13, 2022

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2 replies

Airgetlam
  • January 6, 2024

Based on what I’ve seen in these forums, it’s Samsung that needs to update their CEC implementation, as Sonos seems to work most everywhere. It wouldn’t hurt, though, to check your TV and Sonos for software updates, then reboot both of them by unplugging them from the wall for two minutes. 


  • Author
  • Contributor I
  • Answer
  • January 6, 2024

So this fixed it:

 

If your Samsung TV audio cuts out, one of the biggest culprits could be the Anynet setting. This setting, when turned on, can essentially hijack your sound. To turn off Anynet, click 'Menu' from your remote > select 'General' > select 'External Device Manager' > click 'Anynet+ (HDMI-CEC) > 'Enter' > 'Off.Apr 13, 2022