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Issues with sound to my Sony Bluetooth turntable since upgrading to Version 15.10

  • 19 November 2023
  • 13 replies
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T
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Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.

Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.

Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.

I have unpaired and re-paired both sets several times, but to no avail.

I am able to pair up my phone to them over Bluetooth and play music no problem.

Anyone else got the same issue?

Can anyone suggest anything?

Kind Regards

Martin

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Best answer by GuitarSuperstar 19 November 2023, 14:54

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13 replies

Ken_Griffiths

Do you have another BT speaker, or headset, you can pair with the TT, just to see if the TT BT connection is working okay? If it does work with other devices, then it maybe best (whilst in range of your WiFi) to reproduce the issue and to go onto submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

T
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Thanks for the reply Ken.

No I don't have any other Bluetooth speakers unfortunately.

I have since read others have been experiencing issues too.

https://www.reddit.com/r/sonos/comments/17xunye/issues_with_sonos_era_100_and_sony_pslx310bt/

The era 100s were bought specially for Bluetooth sound to my Sony turntable, so I'm a bit annoyed tbh.

I find the live chat a bit clunky to Sonos, so I will give my supplier a ring tomorrow morning as I have only had the speakers and turntable since July.

Ken_Griffiths

Thanks for the reply Ken.

No I don't have any other Bluetooth speakers unfortunately.

I have since read others have been experiencing issues too.

https://www.reddit.com/r/sonos/comments/17xunye/issues_with_sonos_era_100_and_sony_pslx310bt/

The era 100s were bought specially for Bluetooth sound to my Sony turntable, so I'm a bit annoyed tbh.

I find the live chat a bit clunky to Sonos, so I will give my supplier a ring tomorrow morning as I have only had the speakers and turntable since July.

Why don’t you perhaps call Sonos Support on the phone instead - but ideally you could first do with borrowing a Bluetooth speaker, or earbuds/headset etc; from a family member or mate and just test to see if it might be the TT that’s the cause. You’ve ruled out the speakers, as they work with your mobile phone, so I would perhaps focus now on the TT to see if that’s the issue and if it works then give Sonos a call. I assume you’ve already power-cycled the TT and done the obvious things like bringing a speaker closer (say, within 3 feet etc?)

T
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Hi Ken,

Yes I have power cycled everything.

I can't ring Sonos support until tomorrow as they are not open until 8am Monday in the UK.

I think I will talk to the online retailer I purchased the Sonos speakers and turntable off initially tomorrow.

Thanks for your help.

Kind Regards

Martin 

Ken_Griffiths

@Tiny_107,
One further thought here, is to just make sure the speakers and the Sony TT are not pairing with anything else in the Home, as if the first BT- pairing isn’t found, then such devices do tend to go to the previous pairing, or the one before that etc; - so perhaps switch off Bluetooth on all other nearby devices, if only to ensure the BT pairing between the TT and speaker is setup correctly.

T
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Hi Ken,

The turntable and the Sonos Era100s are definitely pairing, I don't think I have any other Bluetooth devices in the vicinity apart from my phone and that definitely is not paired to the turntable.

If I decided the Bluetooth connectivity is too much hassle to try and diagnose, I was thinking about connecting the turn table via the Sonos Usb Line in adapter.

How does this adapter work?

I have red and white male phono connectors at the back of the Sony Bluetooth turntable, which I assume are left and right speaker connectors, would I just plug one of those into the Sonos line in adapter and they work as a stereo pair wirelessly?

Or do I have to purchase two Sonos line in adapters, one for each speaker?

Cheers

Martin 

 

Ken_Griffiths

You just need to use an RCA to 3.5mm cable from the TT line out into one of these Sonos dongles..

https://www.sonos.com/en-us/shop/sonos-line-in-adapter

https://www.sonos.com/en-us/shop/sonos-combo-adapter

The connection appears in the Sonos App as a Music source and can be played to any/every speaker. There are options in the App to ‘Autoplay’ to a room (& grouped rooms) at a preset volume level aswell.

(You only need the one Sonos adapter) - the cheaper audio adapter will be fine if you presently use your speakers connected over WiFi).

T
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Hi Ken,

The link to the RCS to 3.5mm cable won't work I don't think as the Sony Turntable has hard wired cable with two male red and white plugs coming out of the back of it, as per the picture below.

Would I need to buy another converter to plug those cables into them onto the Sonos line in adapter?

 

 

 

 

 

G
Userlevel 7

The last software update seems to have broken the Bluetooth connectivity with Sony turntables:

Hopefully these posts will make Sonos aware of the issue and they will address it soon. And hopefully they’ll fix the BT issue that existed with Sony turntables and the Move 2 that existed before the 15.10 update.

"Receive with simplicity everything that happens to you." - Rashi
G
Userlevel 7

@Tiny_107 You need an RCA female to 3.5mm male adapter.

"Receive with simplicity everything that happens to you." - Rashi
T
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I am thinking of hard wiring using the line in adapter, this is too much hassle if Sonos are going to send out poor quality controlled software updates.

The only reason I bought the pair of era 100s was to connect them using Bluetooth to my partner's turntable....…

Therefore they will be sat doing nothing if Sonos take an age to send out a patch to fix the issue 

Ken_Griffiths

Ah I didn’t realise the RCA cable was built into the Sony TT (sorry!), but yes a simple converter will do as @GuitarSuperstar mentions - admittedly I would personally prefer a wired connection between TT/Speaker anyway, rather than a Bluetooth wireless link (if convenient), but it’s always nice to have both and if it’s a Sonos issue I’ve no doubt that it will get fixed, if they are given the diagnostic data and the matter is reported to them.

T
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Thanks Ken, yes I believe the issue has been reported.

I think for the sake of £25, I will just order the RCA female adapter and Sonos line in, then at least the chairwoman of the household can listen to her LPs again 🙂

I think the wired connectivity will be better quality sound than the Bluetooth due to compression.

Kind Regards

Martin 

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