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Connect sound cuts in and out.

  • 17 October 2023
  • 4 replies
  • 118 views
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I have a Sonos Connect that just started cutting in/out while playing music. The sound doesn't cut out on any other Sonos devices that I have on the same wifi. Nothing has changed in the house and I don’t have any neighbors close enough that the could have a wifi interfere with mine. I have tried different steaming services, I have run different input devices on the tuner and they all work fine. It seems like I'm down to the Connect being the issue. Any thoughts on something else I can try?

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Best answer by Stanley_4 17 October 2023, 01:12

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4 replies

Stanley_4
Userlevel 7
Badge +22

Wait for the issue, submit a diagnostic within a few minutes and contact Sonos support with the number so they can look at your internal data.

buzz

We cannot rule out a hardware issue with CONNECT.

B
Userlevel 4
Badge +5

Might be this issue, although it seemingly has only been affecting the connect amp, but could also be affecting normal connects too. https://en.community.sonos.com/components-and-architectural-228999/sonos-is-forcing-people-to-buy-new-hardware-as-they-ve-broken-the-connect-amp-and-they-refuse-to-fix-it-6888610/index3.html?postid=16698137#post16698137

 

Stanley_4
Userlevel 7
Badge +22

Reverting to S1 seems to have helped a few folks here.

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

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