Skip to main content
Rogercanto
Contributor I
January 3, 2024
Answered

sonos disconnected to apple tv gen 4 hd, after minutes

Hello.  
I tried to connect my sonos one gen 2 to my Apple TV HD gen 4.  But after minutes the Apple TV send the sound to my Tv speakers and not to my sonos.   :( 

help! 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
January 3, 2024

Since you’re using AirPlay 2, and not the Sonos controller, it’s liable to be an issue in your network somewhere. As a start, I’d unplug the Sonos devices from power, and the Apple TV, and reboot your router. Wait a couple of minutes before plugging back in the Apple TV first, followed by the Sonos devices. Give them both a couple of minutes to reboot, then check for software updates for both, and apply them. Finally, test. 

If this doesn’t fix the issue, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
View in thread

1 reply

Airgetlam
AirgetlamAnswer
January 3, 2024

Since you’re using AirPlay 2, and not the Sonos controller, it’s liable to be an issue in your network somewhere. As a start, I’d unplug the Sonos devices from power, and the Apple TV, and reboot your router. Wait a couple of minutes before plugging back in the Apple TV first, followed by the Sonos devices. Give them both a couple of minutes to reboot, then check for software updates for both, and apply them. Finally, test. 

If this doesn’t fix the issue, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Terms & ConditionsAccessibility statement