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Answered

Play 5 only works with ethernet cable connected, remainder of system fine

  • January 3, 2024
  • 2 replies
  • 940 views
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I have a comprehensive Sonos system with around twenty components.  No issues with connectivity on any of them, except for one Play 5 which dropped from the system.  I reset (numerous times at this point) and could not get it to reconnect wirelessly (could not join the temporary Sonos network).  When I connect via ethernet it finds it right away and speaker can be set up.  I have even been able to disconnect the cable and have it remain functioning as long as I don’t unplug the speaker.  Once I unplug it to move it to its preferred location, it can no longer be found (wifi range is ample).  Sometimes when I unplug it it will immediately lose connection.  

I submitted a diagnostic 251709449

Best answer by nik9669a

It may be worth toggling wifi off and then on again, just in case, but otherwise call the support team: the wifi card may have died. 

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2 replies

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  • nik9669a
  • Senior Virtuoso
  • Answer
  • January 3, 2024

It may be worth toggling wifi off and then on again, just in case, but otherwise call the support team: the wifi card may have died. 

Airgetlam
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  • Patrickschmidt
  • Author
  • Contributor I
  • January 3, 2024

Thanks - I did exactly that, and support could see a voltage fault on the wifi card.  Fortunately they got it taken care of quick and I couldn’t be happier once again with Sonos and their commitment to their customers.

Airgetlam
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