Answered

Sonos has become so terrible

G
Userlevel 1

I’m close to just binning my Sonos speakers. What is going on at this company, that everything has become so terrible?

So recently all my music services became inaccessible on the app, except Bandcamp and Soundcloud. Apple Music, Amazon music, Sirius XM, Pandora, would all fail to load. This has been going on for a while, and reauthorizing did nothing. So I decided to reset my speaker, uninstall and reinstall the app, and try start over. Except after entering my email in the app, I get ‘Something went wrong. Make sure your mobile device is connected to the internet and try again’. It is connected to the internet (and I tried from both ipad and iphone). So now my speaker is just a useless block.

 

Some years back I used to eulogize Sonos and Synology as the two companies that make tech that made my life both better and simpler; Sonos has really fallen from grace since then.

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Best answer by AjTrek1 30 May 2023, 21:37

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10 replies

DGR1
Userlevel 3
Badge +3

You’re not running MS Defender on your iPhone and iPad are you? It’s causing issues at present. 

G
Userlevel 1

Yes, I figured that out in the end. You would think if VPNs are such a problem instead of ‘try again later’ Sonos might actually surface an actionable error message. User experience 101.

After that hurdle I spent another hour of resets and configuring but it would simply just spin endlessly every time when trying to attach to my wifi. In the end I had to connect my phone to my 2.4GHz guest network and attach it to that (my main network is 802.11a/g/n 2 + 5; this is a Sonos One gen 2 with S2 software and should handle that). I set everything up including Alexa, and this morning when I say things like ‘Alexa, play KNKX’, it responds with ‘Playing KNKX on Graham’s TuneIn’ and then crickets. Same with everything else. I can do it from my phone but have to toggle the VPN off/on for the app to work. Great.

What a waste of time this has become.

 

106rallye
Userlevel 7
Badge +17

OK. So something that’s on your phone makes the Sonos app not connect to music services. How would Sonos know what’s causing this?

AjTrek1
Userlevel 7

OK. So something that’s on your phone makes the Sonos app not connect to music services. How would Sonos know what’s causing this?

You are so right….

It's amazing how many people don’t understand that while a VPN on a personal device “spoofs” the IP address to protect them while on-line that same tech can cause problems for streaming servers. Those servers are often matching the “original” IP address as another means of account verification. If a person signs up for service in the US and the VPN spoofs the address as if its in China...well therein lies the problem.

Together Everyone Achieves More = T.E.A.M.
G
Userlevel 1

I guess you’re ignoring all the other problems I had, such as having to rediscover my Sonos multiple times per day, never being able to connect to my non-guest 5GHz network, having music streams abort constantly (which has nothing to do with my phone VPN), etc. In the end I solved all the issues by buying a $25 Vonet ethernet to wireless adapter off Amazon and connecting the Sonos through that instead of relying on its wireless stack, as Sonos clearly aren’t capable of doing wireless networking properly. The cheap Chinese adapter on the other hand has been rock solid. And now I can re-enable my phone VPN.

106rallye
Userlevel 7
Badge +17

You did not mention “all the other problems“ in your first post. That makes it hard for anyone helping you to comment on them.

Not all Sonos devices do 5GHz, as explained here: https://support.sonos.com/en/article/supported-wifi-modes-and-security-standards-for-sonos-products

G
Userlevel 1

Seen that; Sonos One Gen 2 is supposed to be able to. I actually sent the Ethernet adapter back and got an Echo Studio, which is working great; I am done with Sonos.

A

Same!

J

Every song and artist I search does not play. It plays a random song or artist. Very annoying and unreliable! When is this going to be fixed? I have 2 speakers with the same issues! I’m about to sell them to get rid of these problems!! 
 

106rallye
Userlevel 7
Badge +17

Did you contact Sonos?

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