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Can not connect Sonos One SL to Internet

  • 23 December 2023
  • 2 replies
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We have a sonos SL one that we previously connected without any issue to our Huawei model B311-211 which uses SIM card for internet access. This router provides us wifi to our phones, computers, and worked with the sonos SL one without issue. A few months later, we got a new SIM card for internet with a new provider, and installed it into the exact same router. From that point, the sonos SL one stopped functioning, and when we attempt to connect it to the wifi network, it gives a "having trouble connecting to the internet" error. Can anyone help with us?

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Best answer by nik9669a 23 December 2023, 15:58

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2 replies

ratty

Did the WiFi name/password stay the same? Did the router require a firmware/configuration update for the new provider?

How are you trying to connect the speaker to the WiFi? Has it been reset? If so how far do you get before the “having trouble” message?

N
Userlevel 7
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You may need to temporarily run an Ethernet cable from the router to the speaker to reconfigure it to recognise the new wifi settings. 

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