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Hi all,

My Sonos Connect box stopped responding with no lights on the front panel.  I replaced the power supply (via eBay) and eventually managed to get it set up with SonoS S1 iPhone app, but I cannot get my other SonoS boxes to connect.

 

The rest of my system consists of 3 x Connect:Amp and 3 x Play-3.  I’m trying to add the first Connect:Amp and have turned the power off to all the other boxes.  I would prefer to use wired connections for all the boxes as we have something interfering with the Sonos wifi signals for about 6 hours each day, and I want to avoid any potential problem with WiFi booster discs.

Here are the detailed steps I’ve carried out

  • performed a factory reset on the Connect:Amp box (by holding down the mute and vol+ buttons when plugging in).
  • powered down the Connect:Amp and turned it back on.  Light starts by flashing white, and then the settles on a slow flashing green mute button

 

  • on my iPhone SonoS S1 app, I go to System / Add Product. 
  • “Searching for your product” - Product not found. or “we found zero new products near you”.  I click on “I don’t see my product”, and then ‘Re-try’, but still doesn’t found it

 

  • using the “System / Find Missing Product”, I press the ‘mute&vol+’ buttons and get a flashing orange light.  The app says ‘searching for your product’ and I get a solid orange light.  
  • “your product has created a temporary network”
  • I connect my iPhone to the ‘SonoS’ wireless network
  • It finds my Connect:Amp and I click “yes, set up this product”
  • I enter my home wifi password.
  • “SonoS is connecting to your wireless network.  Please wait”.  The light on the SonoS box flashes white for a while, and then goes solid white, but the iPhone is still waiting.
  • App says ‘Wi-Fi connection problem’ ‘Try again’, with same behaviour

 

  • Using the Alternative setup, power cycled the box (starts with flashing white)
  • “Continue” takes me to product setup.  I select Connect:Amp.  I press mute&vol+, and the light flashes orange before going to an alternating solid white and flashing white.  The app, however, says “unable to set up device”

 

  • Interestingly, the Connect:Amp does appear as ‘connected’ in my router through wifi (not wired)

I’m hoping someone can point me in the right direction.

 

Thanks in advance,

 

Marcus

Update - I’ve now got it working.  For those in a similar position, the key steps were:

  • Turn off all repeater WiFi discs.
  • Factory reset on all boxes
  • Add Products
  • Connect boxes to router with network cables
  • Disable WiFi on all the boxes

I’m still struggling to add the second Play3 box (have downgraded to S1) but that will be a separate challenge.

Marcus

The “Sonos Connect box” would be a Sonos Bridge, I suppose?

Hi 106rallye. The box is a Sono:Connect, not a Bridge. It provides phono and optical outputs to connect to my Hi-Fi amplifier.  

Ah right. Maybe something else is wrong leading to the power unit to fail in the first place?

Hi 106rallye, the power supply was the start of the problems, made worse by wi-fi interference and then the use of wi-fi disc repeaters.

The Connect box is about 16 years old, so probably not too surprising that the power failed, but it sounds like a common problem.  The following link explains and shows how to repair it (Repairing Sonos Connect and Zone Player ZP90 SMPS - YouTube), but you may also be able to find the spare parts on eBay (Sonos ZP80 / ZP90 / Connect Internal Power Supply PSU | eBay).  I’m pleased to say that the only hardware issue I had was unscrewing the lower of the two screws fixing the power unit to the back panel.

 

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