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no sound when playing

  • December 25, 2022
  • 11 replies
  • 24757 views

I setup my new roam and everything seems to work but no music plays. I see volume change on phone when I use controls on roam. Phone and roam are talking to each other. I have tried Spotify and Apple services. No sound volume on speaker and phone is up. No volume limit.

Best answer by GuitarSuperstar

Try rebooting the Roam by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.
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11 replies

  • Lead Maestro
  • 10452 replies
  • Answer
  • December 25, 2022

Try rebooting the Roam by following these steps:

  1. Disconnect Roam from charging cables and remove it from wireless chargers.
  2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
  3. Wait 10 seconds.
  4. Press the button on the back of Roam to turn it back on.

  • Author
  • Contributor I
  • 1 reply
  • December 25, 2022

This worked. thank you.


  • Lyricist I
  • 1 reply
  • June 29, 2023

Worked for me...thanks 


  • Lyricist I
  • 1 reply
  • July 5, 2023

Alright, this fix works, but temporarily. I have to repeat this after a while. Is there a permanent solution?


  • Lyricist I
  • 1 reply
  • July 6, 2023

Try turning the volume up on the Roam. The volume controls on the Roam do not relate to the volume control on the device (phone etc) when connected via Bluetooth.


  • Lyricist I
  • 1 reply
  • July 23, 2023

Worked for me!  Thanks. 


  • Lyricist I
  • 1 reply
  • August 20, 2023

Tried no luck connected to system and Bluetooth no problem but no sound at all!!!!!


  • Lyricist III
  • 6 replies
  • November 20, 2023

Worked for me too.. Thanks 

 

I gotta say tho, if Roam was my first set up experience with Sonos, my house would be full of Google Homes instead


  • Lyricist I
  • 1 reply
  • December 6, 2023

Thanks! After almost four hours trying to set up Sonos Roam this worked.

 

If problems continue, I’ll have to return. This is my second ROAM - I don’t understand how a small, simple speaker can have so many connectivity issues? SO disappointing as it has great sound for the size.


  • Lyricist I
  • 1 reply
  • December 17, 2023

Alright, this fix works, but temporarily. I have to repeat this after a while. Is there a permanent solution?

Same experience, only solves the problem temporarily for me. It's super annoying.


  • Lyricist I
  • 1 reply
  • December 21, 2023

Experienced the same fault here. Just set it up and updated it. Reboot and then I’ve got sound. Not impressed so far…