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Smswaney
Contributor I
December 25, 2022
Answered

no sound when playing

I setup my new roam and everything seems to work but no music plays. I see volume change on phone when I use controls on roam. Phone and roam are talking to each other. I have tried Spotify and Apple services. No sound volume on speaker and phone is up. No volume limit.

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    GuitarSuperstarAnswer
    Lead Maestro
    December 25, 2022

    Try rebooting the Roam by following these steps:

    1. Disconnect Roam from charging cables and remove it from wireless chargers.
    2. Hold the button on the back of Roam for at least five seconds until you hear the power-off tone and the light above the Sonos logo turns off.
    3. Wait 10 seconds.
    4. Press the button on the back of Roam to turn it back on.
    "Receive with simplicity everything that happens to you." - Rashi
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    Kempor
    Lyricist I
    December 21, 2023

    Experienced the same fault here. Just set it up and updated it. Reboot and then I’ve got sound. Not impressed so far…

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