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For the past day, scrobbling on Sonos has been broken. No scrobbles have gone through & reconnecting has not helped. Is the service down?

I have 2 x sonos play 3 and neither of them will factory reset.  Both were working last week, both software updated last week.  But I changed wifi networks and neither would connect,  so I tried to factory reset both. They both flash amber but will not go any further in the process. I've tried many times and even left them unplugged for 24 hours but still no go! I see others have had this same issue,  but I don't see any resolutions 

I have been using a Roam through the Sonos 2 app with no issues. The Roam is controlled by either the iOS app on my Macbook or the android app on my phone. The two apps synced perfectly.Today I added a Move using the android app. The Move functions properly but I no longer see the Roam on my phone app and it is not displayed as a product that can be added. On the other hand, the MacBook app continues to show only the Roam without displaying the Move as a product to be added. If I add songs to a queue on either app, it does not appear on the other app. What have I done wrong?

Hey guys, I am looking to buy a sonos arc with sonos SL one and sub on black Friday sales. I have a question about sonos arc since it does not come with a remote. Apologies in advance if this has been answered as I just joined this community. So I am a bit of old school and find it inconvenient to use my phone (sonos app) to control music volume.so the question is if sonos Arc and Tv are connected via HDMI-ARC and i turn off the Tv, would the TV remote still work on sonos arc to control the volume while playing music via youtube music or spotify?Thanks in advance.

Some advice please. Apologies if this is a bit noobie but….I want to add some reasonable quality stereo audio to my living room. My main hi-fi is in another room and it is not feasible to set it up in the living room, due to space and wiring considerations.So I am looking at Sonos, probably a linked pair of Sonos Ones. I already have an Amazon Echo in the room. Given that I am wondering if the best choice is a pair of Sonos One SLs, controlled via Echo/Alexa, that is, is there any benefit in going for the Gen2 over a pair of SLs? My understanding is that the basic speaker is the same but the Gen2 has microphone and smart speaker capability which presumably I don't need. Is that right?I already have the IKEA-badged SONOS speaker (in a third room) which seems to play well with Alexa (I find the Sonos app a bit flaky). Mos of the audio will be live radio or streamed from my audio collection that lives on a connected NAS drive.Also - nice to have - how feasible is it to put the sound from

I currently have a playbar and 2 play ones set up to my tv in my living room. I will soon be fitting another tv in the kitchen and I would like a similar set up to my living room. I am going to connect both tvs via a hdmi so that they can both play the same program im sync with each other but I will also have a sly mini box set up to the kitchen tv so I can watch a different channel to the living room. The question I have is will o be able to set up a sonos system that will link to my speakers and playbar in the living room when both tvs are on the same channel but then be able to be a separate system when each tv is showing a different programme. 

Does the ‘full’ setting fot stereo sound also work for Youtube, TV, Playstation. Or does it only work for streaming music through the Sonos app?  I’d like a stereo sound at all times while my Sonos Ray is also playing. Is that possible? 

I have the following set up:LG TV eARC aktiv  pass through  audio output: Dolby Atmos Plus Apple TV 4K (gen. 1) audio output: auto, Dolby Atmos on Sonos Beam (gen. 2)According to Sonos App audio via Apple TV is only Multichannel 7.1 (or Dolby Digital 5.1), but not Dolby Atmos. What can I change to get Dolby Atmos via Apple TV (via TV I can see Dolby Atmos, but WebOS is awful!) 

i added an Era 100 to my system with 3 Play 1. How do i enable group audio to include the new Era 100?

I can’t install the sub mini. The app says he can’t find it. I tried to reconnect power, pushed the button, light is white, blinking or red, blinking. Nothing works. What am I doing wrong?

What is the purpose of the Ethernet port on the arc soundbar and the sub? Currently I have the arc connected via WiFi but I am wondering if Ethernet would be better.  Router is located on the TV console about 18 inches behind the soundbar. Wi-Fi connection shouldn’t be a problem. I do understand that my sub and era300’s connect via WiFi to the arc. 

Hi all … I currently have Playbase and 2 Play 1… I’ve never really found this a satisfying set up to replace my old wired 5.1 system.  I enjoy music, streaming videos, live terrestrial tv and good old fashioned dvd/blu-rays.  I am pondering on replacing the Playbase with a Beam 2 or Arc or just abandoning Sonos all together. Would the Beam with my 2 Play ones give me the immersive sound I’m missing? Does it do that on all sources, just streaming services, just blu-ray etc?  thanks! 

tl;dr - are you able to play from Amazon Music Unlimited to Sonos via connected devices or only via AirPlay or Bluetooth?I just treated myself to a pair of Era 100s (paired as stereo “Office”) and down the rabbit hole of hi-res audio streaming services, starting with Amazon Music Unlimited (Individual Plan).I prefer to browse and play through the streaming app, especially with Amazon’s additional labels (Atmos, HD, Ultra HD, etc.). I’m unable to play from the Amazon Music app to Sonos.I’m able to do this on Spotify. I’d stream through “another device on this network” (instead of “AirPlay or Bluetooth”) without any issue:When I try to do that through Amazon, it connects to Office but won’t go beyond this screen and music won’t play:After that, if I try to play Amazon through the Sonos App, I get a notification about device limits: So, I can play from Spotify to Sonos via network devices, but unable to from Amazon to Sonos via network. I can play from Amazon to Sonos with AirPlay but sou

Can I lay my sub mini on its side?

We have a Samsung QLED 75 tv a Sonos Arc, 2 1SLs, sub and 2 Roam. The issue is that the sound skips about every 20-30 seconds and occasionally cuts out for about 2 seconds.  We did the complete unplug of everything about 5 days ago. Had to go back through the tuning steps and thought we had it resolved. It started again today.  Don’t want to have to go through this every 5-6 days. Not a super tech savvy guy but can follow instructions.  Thanks for any advice. 

I have a Sonos Connect:Amp that has been working great until recently. I have read through several similar posts in here and performed some troubleshooting, perhaps the most helpful to highlight is after reconnecting the amp to the app, the light is white. I have no speakers plugged into the amp and I attempt to play music to the amp and it immediately begins to flash white/amber. Any suggestions?

I’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70 is dead, I cannot find it online to purchase or a .pdf for its specification to obtain a replacement or equivelent.  Dose anyone have and equivalent part number or a pdf or where I can obtain one.Am I correct in thinking that its a 7 Amp 700v Mosfet?RegardsDavid..

I am buying a WiiM DAC streamer , it has SPDIF and Coaxial outputs but Plybar only has Optical Input. Can I connect the SpDIF Out directly into the Optical input of my Playbar? If no means I Need a CONVERTER? 

I have 11 Sonos speakers around the house, all play flawlessly except for the 4 speakers making the home theatre setup (playbar, sub1, two 3s). The theatre setup plays perfectly while viewing the TV, the problem occurs when I listen to either radio or streaming music to the room. While doing this the music will cutout from a few seconds to about 30sec before continuing. If the home theatre setup is grouped to other rooms all speakers work fine except for the ones making up the home theatre setup. This is a new phenomenon to me. I think I’ve changed the Sonos channels, I’ve  rebooted all appropriate software in more ways then one, nothing seems to work. All home theatre speakers are not wired in and can’t be done. There is one Sonos 1 wired into router at main box. What bugs me is that when watching TV there is no issues, it’s only when listening to music or radio.Diagnostic reports during event is 312130465 or 1098444261Thanks for any help on this

Hi, I’ve looked around previous discussions and haven’t quite gotten confirmation on whether this is possible or not.(1) I have a Sonos Amp connected to two nice passive speakers next to my TV. I had previously just used these two for the TV, relying on the phantom front channel. It worked well, but I felt like the vocals might be too muddled.(2) Therefore, I got a Sonos Ray to see if I can use this as the center channel alongside the two passive speakers. This was an easy setup to add the Amp as the surrounds for the Ray, on the app. (So far, fwiw, it seems to work okay for the TV. The sound is different, but I can’t quite tell why yet, or if it’s better or worse — perhaps because it’s relying more on the center channel than the two passive speakers.)=My main question is: is there any way to get rid of the center channel during music playback? Currently, I just turn up the music volume to +8 for the two surrounds, in the app. It’s not a huge deal, but perhaps just my OCD would like it

System with a playbase (wired), two ones (wireless) as rear surround. Just bought a sub (wireless) to complete the set, however getting it to connect has been a struggle and now that it's connected I'm not getting any sound out. Diagnostics are here.... 1199550220

Hi all,I have my music library stored on a Synology NAS drive and it has been working without issue until recently - I may have made some changes to the S2 settings and screwed it up.At any rate, I have all my playlists, etc with Apple Music and am able to play all of the music via Apple Music from the source files that are stored on the NAS.In S2 I have all of the same playlists, etc. but for any and every song that I attempt to play S2 indicates that it cannot locate the file.For Apple Music my preferences are pointed to /Macintosh HD/Users/username/Music/Music_NAS/Media.For some reason on the S2 the Music Library is pointed to //Diskstation/Music. The location of the iTunes files are actually located in //Diskstation/Music/iTunes.The file structure for iTunes (Music) makes me crazy. I want to say that I set up iTunes to point locally for the playlists but have the files stored on a NAS for performance (maybe this was a suggestion by Synology).At any rate, any thoughts on how to get

Hi, Good morning I am having problem pairing my Sonos play:5 to my audio technica at-lpgo-bt.. I don't know with generation is my play:5

Hi,I am considering purchasing the Ultimate Immersive Set with Arc home theater system (Arc, Sub, 2x Era 300). Can I also use these speakers to play music from streaming or other sources without changing any connection to the Samsung TV?Thank you!Aaron