Hi, I have an Arc already setup. I purchased a Sub from eBay and I'm trying to set it up. When I try to reset, it blinks white, then white/orange. It is not turning to blinking green. I connected Ethernet cable and left it for like 15 min but same situation. I see the sub in my app but when I continue setup it says not detected. Does it mean it's not working anymore? Please suggest. Thank you.
Best answer by Corry P
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+22
Probably not working. If the listing said working call Sonos to be sure, then return it.
https://support.sonos.com/en-us/article/sonos-led-lights
The status light will flash orange and white when your Sonos product is updating.
If you’re resetting your Sonos product, the status light will flash orange and white while the reset is in process.
In rare cases, a flashing orange and white status light indicates a fault condition. <snip> contact Sonos Support.
+18
Hi
Welcome to the Sonos Community!
Please try the factory reset process with the Sub connected to the router via ethernet.
I hope this helps.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.