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Play 5 Gen 1 Return

  • 16 December 2023
  • 2 replies
  • 56 views
R

Hello,

I have a Play 5 Gen 1 that stopped working.  I called Sonos support and after diagnostics they sent me an RMA number for a return for a discount code.  All of my other Sonos components are Gen 1, so I would like to purchase another refurbished Play 5 Gen 1, but I don't see one offered on Sonos.com.  Any help would be much appreciated!

Thanks,

Randy

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Best answer by Stanley_4 17 December 2023, 03:33

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2 replies

Airgetlam

There’s not likely much this community site can help with that. I don’t think Sonos sells any refurbished S1 products any more. Your best bet may be used product resale sites, such as eBay or similar. 

Bruce
Stanley_4
Userlevel 7
Badge +22

Downgrading a newer Sonos to S1 is a possibility.

https://support.sonos.com/en-us/article/sonos-s2-compatibility

https://support.sonos.com/en-us/article/downgrade-a-sonos-product-from-s2-to-s1

A used Play 5 Gen 2 might be a good option for you.

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