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Sonos One keeps dropping out and then disappears from Sonos sources

  • 17 December 2023
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Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

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Best answer by Airgetlam 17 December 2023, 01:11

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1 reply

Airgetlam

Sounds a lot like a duplicate IP address issue. Try unplugging all of your Sonos devices, and while they’re powered off, reboot the router. Give the router a couple of minutes to reboot and reload everything, then plug back in your Sonos devices, and test. 

Bruce
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