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Answered

app not working

  • 13 December 2023
  • 2 replies
  • 60 views

app partially working. Detects speaker but no options to play music or change settings. Tried deleting and reloading app, no luck. I aso restarted Internet modem and router. This is what I see in the app.

 

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2 replies

It looks like something is blocking the Sonos App from seeing the Sonos HH on the WiFi network subnet. Three initial things that spring to mind to perhaps check:

  • AP isolation on the local router
  • That the mobile controller is on the same AP and Subnet as the Sonos devices.
  • That the mobile controller is not being blocked from seeing the Sonos HH due to security software on the mobile, such as VPN client, etc.

Thank you for the information. I got the application working. The AP subnet settings looked suspicious so I reset all of my Sonos equipment and the application.  Thanks again you rock!!