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Answered

WPA3 is not working on Sonos Five

  • November 27, 2023
  • 6 replies
  • 550 views
F

Hi everybody,

I’m actually testing a Sonos Five speaker with my Wi-Fi company infrastructure (Cisco).

Our SSID is configured with a static WPA3 psk key and it seems that this kind of encryption is not accepted during the pairing of the speaker between the Phone (Sonos app) and the speaker.

The phone is unable to connect the speaker (the devices are on the same WLAN).

If I change the security to WPA2 it works correctly.

I’ve got also a Sonos One speaker that works perfectly with the same WLAN using WPA3.

Do you have any issues with Sonos Five and WPA3?

 

Thanks

Best answer by Mr. T

@Corry P WPA3 is supported under Products that support WPA3 security

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6 replies

Corry P
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  • Corry P
  • Sonos Staff
  • November 28, 2023

Hi @fcoppotelli 

Welcome to the Sonos Community!

Please see our Sonos System Requirements page - you’ll see that WPA3 is not currently supported (by omission - it is not mentioned).

I would put the fact that the Sonos One did work down to luck, basically - it probably has a different radio chipset than Five.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
Mr. T
  • Mr. T
  • Answer
  • November 28, 2023

@Corry P WPA3 is supported under Products that support WPA3 security

Corry P
Corry P
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  • Corry P
  • Sonos Staff
  • November 28, 2023

Hi @fcoppotelli 

Seems I was wrong - thanks @Mr. T!

I recommend trying again with the Five on WPA3.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
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  • Corry P
  • Sonos Staff
  • November 28, 2023

Hi @fcoppotelli 

Given the issues you had, could you perhaps share the model numbers of the Cisco gear and submit a support diagnostic after a failed attempt to add the Five, replying here with the number given? We’ll be happy to take a look.

Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J
  • jeroen69
  • Lyricist I
  • December 13, 2023

@Corry P WPA3 is supported under Products that support WPA3 security

Mr T, they asked about the Play 5, which is not supported.

Airgetlam
  • Airgetlam
  • December 13, 2023

I don’t see any reference to a PLAY:5, only a Sonos Five?

Bruce
Mr. T
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