Answered

my Sonos roam won’t turn on, charge or reset after software update

  • 14 December 2023
  • 2 replies
  • 330 views

  • Contributor I
  • 0 replies

After the app forced an update last week, my Sonos Roam is now useless just as the warranty has expired. 
 

I can’t power it on, it doesn’t charge on the base charger, and when I plug it into the plug in charger, the orange light comes on but never goes off. I’ve tried the 12 second reset and nothing. 
 

Any ideas?

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Best answer by Airgetlam 14 December 2023, 13:00

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2 replies

Call Sonos Support directly to discuss it?

Userlevel 7
Badge +22

If you don’t auto-update or manually update the App it won’t need to update your Sonos devices.