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Hello everyone,

I'm currently facing a couple of challenges with 13 Sonos Ports and would greatly appreciate any advice or solutions you might have.

  1. Remote Configuration: I need to set up these Sonos Ports in a remote location, which is a 3-hour drive from my current location. I'm wondering if there's any way to configure them remotely. I have a Windows and Linux machine available at the site and an ESXi setup. Is there a method to perform the initial activation remotely without physically pressing the button on the devices OR without using the phone app (asking the client to press the button)? I have the codes on the back of the devices.

  2. Network Segmentation and Issues: In my last setup, I had to ensure that these Sonos Ports did not interact with each other. To achieve this, I created 13 separate VLANs on a Fortigate 81F, propagated them through Unifi USW Pro 48 PoE switches, and set up individual access points for each room on a U6 LR AP, each containing a single VLAN. Although it seemed straightforward, I started experiencing network issues as soon as the Sonos Ports were connected. I found out that Sonos uses STP, whereas Unifi devices use RSTP, leading to continuity problems. Based on previous forum advice, I disabled STP on the ports connected to the Sonos Ports and also removed Multicast Enhancement and Control from the APs. Despite these changes, I'm still facing network issues, and during my last visit, I couldn't update some of the Sonos Ports (only 4 out of 13 functioned properly). Has anyone any further idea to explore?

I'm looking for suggestions on both these aspects. Any insights or guidance would be immensely helpful.

Thank you in advance!

A

Hi @Acas, welcome to the Sonos Community!

There isn’t a way to set up and configure Sonos remotely, as you’ll need to be on the same network using the mobile app to add a new devices to an existing system.

Regarding your setup, this does seem out of scope for what we can offer on the community, and I would refer you to reach out to our support team. They can take diagnostics of the system to see why the Sonos Ports are having issues and why they aren’t updating.

A requirement of Sonos systems is that everything is on the same Subnet, and splitting Sonos onto separate networks while they’re part of the same system will bring issues. If you planned to have the 13 Sonos Ports unable to communicate with each other, then having them as their own system is what I would recommended.

My reply will move your thread to recently active, where other community users can chime in with any suggestions.

I hope this helps.

I’d also recommend reading 

 

I don’t know if that service would meet your requirements, though. 

You might try an end run around the setup issue, used to work when the Windows controller was fully functional but I haven’t tried it on a phone/tablet.

I used VNC (remote desktop software) as a remote connection from my remote Linux box to the Windows box located with the Sonos and had no problems doing everything.

Does anyone make something like VNC for tablets?

Maybe?  https://www.realvnc.com/en/discover/ios-and-android-remote-access-software/

Thirteen separate VLANs? I’ve never heard of such madness. There are slightly easier ways to setting up 13 Amps, each on their own Sonos Households but on the same subnet, though I am struggling to think of why this would be a good idea.

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