sonos arc

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I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.

I’ve tried switching on and off, unplugging and also changing HDMI cable.

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Ken_GriffithsAnswer

I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.

I’ve tried switching on and off, unplugging and also changing HDMI cable.

Some users have reported a similar issue in the community here and elsewhere online, with various branded soundbars …and it seems a few have resolved their issue by switching off eARC on the Samsung TV and so just use the port as HDMI-ARC. Maybe give that a try and see if it perhaps works for you.

Ken_GriffithsAnswer

I have a Sonos arc working through a Samsung TV, all has been fine for over a year. Now the TV cannot find THE arc and just keeps saying it’s NOW TV.

I’ve tried switching on and off, unplugging and also changing HDMI cable.

Some users have reported a similar issue in the community here and elsewhere online, with various branded soundbars …and it seems a few have resolved their issue by switching off eARC on the Samsung TV and so just use the port as HDMI-ARC. Maybe give that a try and see if it perhaps works for you.

Airgetlam

Until Samsung releases an update to their CEC managing software, at least….

Bruce

M

Mat369Author

Contributor II

All sorted now, thanks for your answers and help

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