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My Sonos Connect has become very unstable. It is connected with a patch cable directly to my router. If I connect my One SL speaker to the same cable it is stable and works, so it is not the router and not the cable.If I switch the power off and then on my connect works fine for a short while playing music (5-50 minutes), but suddently stops. Most often it stops within a few minutes. I can start the music again a few times before the app eventually reports that there is no network connection to the sonos connect :(I have noticed, that alle LEDs on both NICs from time to time swithces off at once and shortly after turning on again and then back to normal with the active NIC indicating connection and NW traffic.I have succeeded updating the software (required several retries), but it did not improve stability.Any ideas? Is the device broken?Thanks :)

If I don’t use my Sonos Play 5 for a few days, weeks etc. then come to use it with my Ipad, I go into Apple Music and then AirDrop, which shows the Play 5 as actually playing but no sound. Then sometimes if I leave the music may just randomly start playing out of the blue without doing anything else, after ten minutes or so.

I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

Just a quick check if the Move is still compatible with S1, reading the general table, it should be, but based on the Q&A of the product, it shouldn’t… Is it a new version which is not compatible with S1 anymore and the table is not up to date or it is just a mistake in the Q&A?Thx! 

Since installing Sonos Ray sound at I can’t connect to my existing Sonos Play 1 (in a different room) or my Symfonisk (same room). Is this a common problem?  Using Sonos 2 app

Hi folks,I am intending to renovate my living room and considering placing a ceiling fan. However, this may affect the spatial/Atmos Dolby effect of my setup - arc, sub and 2 rear era 300. I was googling around for answers but there are mixed response. I would assume that an operating fan will definitely distort the upward firing sounds, but will a stationary fan affect significantly? Any thoughts? CheersGab

In my livingroom i have a single Arc that i want to tune with True Play tuning. The app starts the proces but tells me there is a speaker missing and it stops the process?? I do have 2 ERA 300’s + Sub mini in another room. Atm in time they are not connected to the Arc because there are no floor or wall mounts available (crazy if you think about that) to install my cinema set-up. That’s why i put them in another room to listen music until the mounts release in June.  My system sees all speakers in 2 different rooms and work properly per room like they should. My Arc has no missing speakers in the app like Arc+?+? or something.  why is trueplay missing a speaker in my room with a single stand alone Arc?

Hi, I have a Sony tv remote using Bluetooth but it won’t connect to my Sonos Soundbar using IR via Sonos app. Any resolution? TV is connected to sound at using optical with no problem hearing sound just cannot connect to tv remote.

I have an apple TV and recently got a sonos Beam.AppleTV is HDMI to the First HDMI port, Beam to the ARC port.It passes sound fine. Apple TV controls volume fine. But the TV no longer turns on when the apple TV is turned on.Even the original TV Remote doesn’t work when the beam is connected. I have to turn the TV on at the TV front panel. Troubleshooting things I have tried:I have disabled IR on the Beam, I have toggled AnyNet settings and Apple TV remote pass through settings.It HAS worked a few times, but everytime I get it to work once, it never works again.I set up voice controls, first Test “Hey Sonos, Turn on TV" worked fine, then when we actually tried to use it, it stopped working.Sometimes, very rarely, the Apple TV will turn on the TV when it powers on, but it is inconsistent and never works when I actually want it to.This is incredibly furstrating and I don’t understand what the conflict is, I have toggled, re-set up and tried every combination of settings. I just want to us

I read that there’s an outage that causes Google Assistant to say that it’s playing a song but the song doesn’t actually play.  I was having that issue and so I removed Google Assistant from my Beam and Move.  I didn’t see that the outage was happening until after I did that.  Now I’m trying to add Assistant back to my speakers but every time I get the, “There was a problem adding Google Assistant” error.  Is this also related to the outage?  I’m guessing so but confirmation would help ease my mind a bit.  If anyone knows, I would be greatly appreciative.  Thanks!

Hi,I have a record player by audio-technica it has a line out socket & bluetooth.My sonos system is made up of a Sonos ArcSub Gen 22 X One SL’s none of which have bluetooth or line out.So If I am not mistaken my cheapest option to get the record player through my Sonos. Would to add a Sonos Roam which has bluetooth.  But would that then play my tunes on all my speakers ?? TIA 

I am using an iPad with iOS version 10.3.4 and wondering if there is an earlier version of S2 that will still work on my iPad thx

Hi forum I have sonos playbar together with two sonos one sl as rear speakers, as tv speakers. Playbar is connected through a HDMI switch, as my Samsung does not support HDMI pass through.  When I’m watching Apple Tv (hdmi → hdmi switch→ toslink → playbar) it can output Dolby Digital 5.1 when supported shows has that. Sounds excellent btw.  But when I’m watching blu-ray/dvd (sony bdp-s1500 → hdmi → hdmi switch → toslink → playbar) Sonos app only show Stereo PCM regardless of setting I use.  Digital audio output: Auto or PCMBD AUDIO MIX: on or offDolby Digital Compatible output: on or offAudio DRC: auto or on or offDownmix: surround or stereo  Anyone have any suggestions or experience?  

I moved. Setting up my Sonos One SL was easy to the 5 MHz band of my wifi. Then I set up the older components: Playbar, Sub and two Sonos 1s ... until one of the 1s was dropped from the pair (and, actually, the whole room), and now when I factory reset it and try to add it back, the app creates a new, parallel room and defaults to the 5 MHz band on which it doesn't work. Can't figure out how to switch it back to the 2.4 MHz band with the other components (even after deleting the One SL so that there would only be one network active). Hepl, please: I'm so frustrated I'm willing to consider alternatives after more than a decade on this platform....

I connected speakers back to my Amp after trying my old amp and although it’s working fine to play from the app, it won’t play from the line-in (connected to turntable via a pre-amp). I tried connecting a CD player to see if it’s the pre-amp and that didn’t work. There is a buzzing sound only.. Tried re-starting etc.. no luck. Any ideas? 

Hi.im using the beam gen 2 for some time now.im using it with the newest Apple TV 4K without atmos because my tv have only Arc.(no earc).today I thought maybe I can use the atmos on my Xbox series x but there also it says it can’t play atmos although my tv does support Dolby digital plus. I downloaded the Dolby app and still no atmos.also I did a test on the Xbox of the sound channels and left/ right was REVERSED. Is it a problem with Xbox or something wrong with my beam?I thought I hear reversed channels for sometime but on other forum people told me there is no way this could happen.is there a fix for all of this?thanks in advance 

This issue is similar to “Sonos no longer finds NAS network path” but is S1, the library is very small and the ping to the router where the NAS is seems to be fast. Router (Nighthawk R7000) has a small USB-HD connected as a network folder. All accesses with NO password.My desktop (Windows 10) is able to connect as network location but Sonos S1 (from desktop or Android App) is not, that means, S1 is not able to add a music library as a network device.The error is related to "Server stack" (error 900).Like the other question, this was working fine for years and for months now Sonos no longer accesses the music library. No idea what could be changed in my system.Think I have tried all net-basic things but no luck. Need help. Any advise ?

Hi all!I received my Sub Mini yesterday, and having some trouble connecting it to my system.When I plugged it in, the status LED is white and I could not find it in my S2-app, so I supposed I need to reset it.Plugged it out from power, hold Join button (the only button on Sub Mini) while plugging it in. The status LED began to blink white, but after a while it just came back to fixed white light, which is a little more dull / dimmed than the blinking.I have tried this many time, but still haven't been able to reset it in order to pair with my system.I then plugged ethernet port in to it, and was able to find its IP in my network, and Web Interface (port 1400) works just fine (REPORTED as Sub Mini, too!), so it's not totally dead, but it seems like there isn't a way to reset it from Web Interface.Have anyone experienced this problem (on both Sub Mini and other devices), and any tips would be greatly appreciate!Cheers!

Hello… I would like advice on removing my existing Play 1 surround pair and replacing them with my new Fives.  I’d like them gone from the S2 app as well so there’s no confusion when I add the Fives.Would I be right in selecting “Remove Surrounds” in the app to remove the Play 1s then, do a reset on them before unplugging? Then, plug in both Fives and add those to the Room the Play1s were in?I realize this is remedial stuff for most of you but, I haven’t replaced a speaker in my system since I bought them back in 2014.Thank you in advance.  Brad

I recently purchased a new Sonos Move Speaker. This is a replacement for one I returned under warranty. Both Speakers are listed & identified in my Sonos.com account.  The problem is I cannot get Alexa to recognize the new speaker even though I’ve applied the Alexa Skill and have gone through the “Add Device” process. What’s very weird is if I instruct Alexa to play music using the name of the “OLD” speaker (ie. Sonos Move on the Patio) it recognizes that speaker as “active” & and tries to play music on it…..buried somewhere deep in a trash can…..lolHas anyone experienced this situation and what did you do to get Alexa to recognize the new speaker and ignore/delete the old?

When I say hey Google play Pandora,  it's says it will play it then nothing. Anyone else having this issue. Started a week ago. 

My robot vac just chewed the cable. Now I’m looking at $80 replacement. Can Sonos fix this? Would be great if they changed this hardwired lead 😢 

Hi, I consider to connect a media player  “NewHank Playmate mediaspeler” to a Sonos stereo pair, this would allow me to connect CD player and a mic to that device. Would this setup work well?Thanks for your help. Kr Harald

Hello i connected my Sonos five with Samsung TV using Toslink(optical cable) + DAC + 3.5mm. My TV is also connected with Apple TV 4K. Is it possible to control the volume of my Sonos using Samsung/Siri remote (gen 1). Now both remote cannot control volume.

Hello, a recent (2 days) update has stopped my Sonos 1 working.  It tells me the speaker and bridge need an update but then tells me they aren't compatible with the suggested new App. Its been working absolutely fine up until the update,  i would appreciate any ideas or suggestions please.   Keith