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Hi Sonos, I hope ive got the right place but it's been about a year now I've done the surveys etc and I swear my speaker sets are too old. I play Bluetooth,  I play with line jack cable and also a stereo system. The first two methods are essentially a small pair of C Cell operated Sony 80s speakers designed for a walkman. For me, what is important is the Bluetooth and the line in. Stereo is also important as I grew up on mono and I don't like it. Maybe being spoiled with a B&o is the issue, but I also use cassette, minidisc and cd. The B&o I can record my vinyl to cassette or MD. I used to work in a TV shop and I'm kinda critical of kit be it for me or for the consumer. I was hoping I could beta test a device that I could attach all the devices I use and listen in stereo and in clarity. I have adapted my Sonys to accept Bluetooth by the means of a pcb and regulator - battery. Go buy one, but I have big expectations... Another notable piece of info is I was also a Beta tester fo

I checked if Google assistant is possible to be install to my Sonos beams or not.and I confirmed that it is possible.However, my area(Japan) is still impossible to use Google assistant on my Sonos.Are there any schedule to apply google assistant to Japan?  

impossible to connect the sonos beam to my philips 807 tv.it recognizes the hdmi well but not the easy link which is activated on the televisionhow to do ?

So frustrated with this product. Every other device I have can connect to my WiFi. Why is this so complicated?

Every time I try to access the System option in settings, the app just closes.This started happening a couple of weeks ago.App is version 14.20.1Build 70436090Phone is  Google Pixel 3 on Android 12I’ve restarted the phone but it didn’t help. I haven’t yet re-installed the app. 

Hey, I‘m looking to buy a home theater surround system (basically a Beam and 2 Era 100s). I want to know, if I can connect the whole system to my iPad or MacBook, which streams the movie to a wired projector. Edit: The iPad/MacBook both support AirPlay 2. Thanks in advance for your response ! 

Hi all, I've got a pair of Sonos Fives that I'd like to buy stands for. I have a toddler so the speaker needs to be fixed to the stand in some way in case it gets a bump. A heavy base would be good also but I can work around this.I've seen the Flexson stands but they're very expensive here in Australia (approx $400AUD each) and also Sanus but these don't appear to have anything that holds the speaker to the stand.What stand are you using and would you recommend it?

Hi,I was at my friends house and connected to her system. When I returned home and put on music from spotify it started playing in her house over 200km away.  this has also happened in my house once when my friend from another side of town tried playing from her spotify at home. how is this possible since they were not in the same wifi? 

I have various Sonos equipment setup in eight rooms in my home and have been using it with a Boost and Amp wired (SonosNet) for a few years.  It’s good 99% of the time, but when I try to group more than 5 rooms I get a lot of drop-outs.  I have a great Eero mesh system in my home and since the new Era speakers don’t support SonosNet I thought -- why not try it without SonosNet?I used the Sonos App (S2) to add a trusted network, and that process prompted me to unplug the network cable from the Amp.  Eventually I got everything switched over to WiFi -- not as smooth as I had hoped, but it got done.  I powered down the Boost (completely disconnected and unplugged) and everything is working great -- better than before, I can group all of my rooms with no drop-outs, it’s more responsive, etc.  However...in in the Sonos App I still see the Boost!  On the Systems “tab” is shows it with the dreaded “blue dot” / Updating message.  In Settings it also shows that, and when I do “About My System”

Hiim trying to connect my unmarked party decks to my Sonos amp with 2 rca leads, I have turned the amp to line in using the amp but it can’t detect the unit, I’ve tried starting every thing up , then plugging in the rca leads but still no sound and nothing detected, do I need a pre amp many thanks

I’ve just gotten my dad’s old music setup and am really excited to get it all set up. He’s passed along his turntable and amp, both just over 20 years old and in great condition. The only thing I don’t have is a speaker. I’m looking to get started with the Sonos Era 300, but I wanted to see how people connect their older devices to current Sonos products. Currently, I’m thinking it’s: connect the turntable to the amp, connect the amp to my analog-to-digital converter, and connect the converter to the Sonos speaker. Is there something I’m missing? I’m really not looking to replace anything; I just want to be sure I have the right pieces to press play and enjoy some music. 

My S2 app on Mac OS locked up do I deleted it planning on to reload the aoo.  Where is the app available for download?

Can I connect my earc output from my Onkyo reciever directly to the sonos arc? Thanks!   

I use Sonos in three locations (home, vacation home & office) and have shared Sonos HD Radio in all locations since they are under the same User account.  I recently upgraded a number of my Sonos devices and upgraded the account from S1 to S2.  I created a new account for my “stranded” S1 devices, factory reset them and added them to the new account.  Two questions:Sonos HD Radio is asking to reauthorize on both Sonos user accounts, and both are receiving and error when activating.  Have anyone experienced similar?  Thoughts on cause/solution? Am I able to share a single Sonos HD Radio across my S1 and S2 accounts?  I suspect I know the anwser to this.Thx

Hi Folks 👋I’ve been able to add Spotify and my personal YouTube Music account as a Sonos Service just fine.However, when I try to add a YouTube Music “Brand (limited to YouTube)” account, I get the attached “Access Blocked: Authorization Error” message.I noticed that this only happens when it’s a “Brand (limited to YouTube)” account, but a regular “Brand” account or a regular personal account, I am able to connect as a “Service” just fine.  Please see the attached screenshot of the different types of “Brand” accounts.Is this a bug or is it an intended behavior?  Or is there a work around to this issue?Thank you for your time 🙏  Error MessageDifferent Types of Brand Accounts 

Hello,My Arc will be delivered tomorrow. I have a question about connectivity in conjunction with the 4k Firestick. In order for the 4k feature to work the Amazon Firestick must be connected to an Arc/eArc HDMI port. I’ve confirmed this is the case, no 4k on any of the other 4 HDMI ports on my TV (Vizio M75-C1) using the 4k Firestick. My TV has only 1 arc/earc HDMI port.  The SONOS Arc also requires the arc/eArc HDMI port for full functionality. What do I lose if I use the optical-out option? Are there any other connection options.  

I recently logged into my app and none of my registered products are showing. In fact, the app says I have no registered products. We setup the registered products 1 year ago and have not changed anything since. How do I recover them?

Hi, I have been using my Connect for a number of years but after changing my wi fi network I can no longer find it. I’ve done a sytem reset but still nothing. I have also tried wiring it to my router.

I have one sonos connect unit that is listed online in my Sonos account as being a “Modern” device and capable of S2.  However, when I factory reset it and try to add it to my S2 system, the light flashes red and the app reports it as unable to upgrade to S2.  Any ideas what’s going on? Thanks

When - a few times per week - Sonos produces zero search results I restart the Sonos app (iPhone) and then it works again. Been like that for a couple of years I guess. No big problem… Is it just … streaming life?

I have been having issues with the S2 app for over a year now.  It’s intermittent.  It happens on both my iPhone and my wife’s - connected to same sonos system. The issue is on speaker list - if I scroll to bottom of rooms then it jumps to top.  The same issue is seen on system information screen - same thing but you can see the data flickering.  It also happens if you search for song and expand Spotify list - it jumps back a screen. I have tried resetting app, reinstalling etc.  it happens more often than not.  Anyone got any ideas?

I have a Roam SL and Virgin Router Hub 3.0.   I’m also using for TV m a play bar and 2 Sonos 1s for surround sound.   The play bar and 1s are fine.   The Roam is a recent addition and KEEPS on losing connectivity.   I had a massive setup issue and called support and works fine now when connected but it’s useless if it keeps disconnecting.   I have to press 10 secs/wait/switch back on etc EVERY time.   And when it’s disconnected the Bluetooth doesn’t connect either.   It’s hugely disrupting for family as they have no idea how to reconnect when I’m away and so have no speaker at all - even a Bluetooth one.    Please help or I’ll have to bin it and get a different make. 

How do I get added as a user on my boyfriend’s Sono account? 

I have an Arc in the living room of my condo and I read that adding a sub would definitely be too loud and would disturb the neighbors. I am wondering if it would be a good idea to add 2 Era 300s behind my couch or if that also would result in vibrations being felt by the neighbors? Appreciate any thoughts or ideas. Thanks. 

Bass is distorted at medium volume. Bass on EQ is set at mid point.Have tried with the beam in different physical locations with different inputs. Have connected another Beam I have to the same service/location and it is not distorted.