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Hello! I have my own Airsonic docker music server I use to stream to my phone and listen at home or work and the Sonos app has Airsonic listed but when I try to add it, I only get “Check your network connection” with Try again or Not now. This is via Android app or Windows app. I do not have any ports blocked on the local LAN and I can connect internally and externally to Airsonic. Can you recommend what I could look at to figure out the issue?

I’ve historically used the S1 app on my iPhone to control my system. I’ve recently bought 2 x new Era 300’s (to replace 2 x Sonos One’s), which I understand only run on the S2 app, so I need to know which products on my whole system I’d need to upgrade for them to work on the S2 app. I have an old Playbar and Sub (Gen 1?) connected to my TV, which is the area I’m looking to use the Era 300’s with. Any help would be appreciated.

On my dual band router all of my Sonos speakers are connected to the 2.4 gigahertz channel. If I'm logged in through the 5 gigahertz channel on my phone I cannot see my speakers through the Sonos app. On my previous modem it didn't matter which Channel I logged into. The Wi-Fi Channel shouldn't matter as long as the item is connected to my router one way or the other. For some reason that is not working on my new router. Any suggestions or settings I need to change in my router?

Hi, we have recently installed Sonos connect across our house.  Decided to go with Sonos 1 used units as the cost was 1/5 of new.  It works like a charm so very pleased to-date. We are about to venture into the garden, and we have a pair of Sonance Mariner 86 speakers - already purchased. 2 Questions pls:Do we need to run speaker cable from the house?  Or should we try and locate an amp outside somehow?  Not sure about frost resistance… We have two patios in our garden, and 1 pair of speakers.  Would we be best splitting these (1 speaker each), or install on 1 patio only… Thoughts and advice much appreciated.Steve 

Hi, I have a studio downstairs that I rent out and would like to connect a Sonos One to the guest wifinetwork that I use for the studio. It is on the same router, but has a different name and password.So far I have managed to get out of the Sonos app via app reset. My phone is on the guestnetwork. I add the Sonos box (I do see all Sonos boxes in the house still thought) and all seems to go fine till the last step when I get a message that the system is not able to connect to the wifi.Anyone suggestions?   

Hello,I wanna ask someone that era 300 and Ray compatible with each other?Will the two each other?Thanks in advance.

La diodé reste en blanc même si j’ai éteint le tv normal ou pas 

Hello, I have several Sonos speakers throughout the house including a Sonos Move and Sonos Roam. For some reason the Sonos Roam continually disconnects from the System. I can add it back by resetting the Roam but since this happens every couple of days I am assuming there is something wrong. Is this a known issue?  I have a very strong Network and have no other issues with Sonos products (including the Move). Thanks. 

I think the title says it all, the Epson has a BT facility and I would like to connect to the Play 5 gen 1 via BT, can it be done?I have this set up in my garden room gym, I have ATV HDR10 for running Zwift (cycling app) through the projector and only use the Sonos for playing music via my Iphone to the Sonos play 5. With the play offs looming I would like to watch the match on the projector and hopefully have the audio via the Sonos play 5. I did a search on the projector for BT devices and nothing showed, is there a method for putting the sonos into pairing mode?The Sonos is second hand and a few years old but work perfectly and good enough for what I need. If all else fails I can watch the match via the projector and have the commentary via the radio😁

hi, i have the sonos beam gen 2 and i would like to buy the sub mini and connect it to the soundbar, but i would also like to buy a sonos one with which i would listen to music, is it possible to share the sub with the two devices without having to unpair the sub mini every time? I don't care about the surround effect, I want 1 Sonos one, and used it with sub mini but also with beam 2, it is possible?

I set up my Roam via my Sonos system + home wifi but I am a landscaper and toss it in my bag daily and I would say one out of every 10 days it actually works. It is a NIGHTMARE product.Has anyone figured out how to keep it paired to your iphone? I usually can’t re-pair it unless I’m on the homeowners wifi, and even then it sometimes doesn’t work. I also shouldn’t be asking strangers for wifi passwords to play music for our team. It’s insane. Often when it’s paired and playing, it will just drop suddenly and not reconnect for the rest of the day - and no it’s not dead.  Anyway, I’ve learned that I have to re-pair it to my phone in the AM before I leave for work EVERY MORNING and carry it into gas stations, nurseries, etc (keep it on my person essentially) in order for it to not disconnect because if it loses the pairing, we don’t have music for the whole day.☠️  

Hello,Just signed up to Tidal and I’m trying to play music on my Gen Beam 2.I can use the Tidal app on my iPhone and then redirect the audio to the Gen 2 speaker, this works fine.However, if I use the Sonos app and select a track from Tidal I get an error message saying ‘Unable to join queue’.Any ideas what I’m doing wrong? Is it something to do with my WI-FI set up? I have the Amazon Eero devices so I suppose my phone could be connected to a different Eero device compared to the Gen. I have audio quality in the Tidal App set to Hi-Fi for both streaming and download. My Wi-Fi is Virgin Fibre with 81 MBPS download.Something I’m not entirely clear on is whether or not my Gen 2 plays back at Hi-Fi quality if I use the Tidal app on my iPhone and redirect the audio to the Gen 2. Isn’t this using Airplay, which can’t support hi fidelity audio?This was my understanding with Apple music at least.Any help appreciated.Thanks,James

I have a turntable and cd player feeding into an amplifier attached to a Connect module. The app indicates that music is being played but there is no sound. Can anyone suggest why this is happening?

I have one Eero Pro 6 router which is wired to my modem (Arris).My home theater is Sonos Arc + Sub Mini + 2 Era 100; the Arc connects wirelessly to my Eero router; the other speakers, I assume, connect wirelessly through the Arc.In the Eero app, only the Sonos Arc shows as online; the other three speakers only show as “Recently online” — they briefly showed up in the Eero app as “new device” when I plugged in the Sub Mini and the two Era 100s, but shortly after, Eero “demoted” them to “recently online” — even BEFORE I added them to my Arc as home theater setup.I don’t understand why they don’t show as online in the Eero app.FYI: I used to have two Sonos Play 1 connected to my Arc until recently. Both Play 1s showed up in the Eero app as online. Before I upgraded to the Era 100s, I removed the Play 1s from my Arc home theater setup and then unplugged them to replace them with the Era 100s.Not sure what’s going on with my setup — any ideas/thoughts?FWIW: Surround sound is working when wa

Good morning. First of all, I apologize for my English because I'm from Poland and I don't know English very well. PLEASE HELP me with two issues related to SONOS BEAM GEN 2: 1) I have Everything configured correctly, the infrared remote control from SONOS works and with the TV, HOW I SWITCH OFF the TV but Sonos still lights up And sonos stays on - how to turn off SONOS BEAM GEN2 (without unplugging), no manual finishing option anywhere? , , , ( 2) THE INFRARED REMOTE WORKS GOOD, but I also have a MUCH better second remote control for the TV, but about bluetooth connectivity - how can i connect such a remote control with SONOS BEAM 2 - I don't know how to pair such a bluetooth remote control?,  , , How do I put Sonos Beam gen2 into bluetooth pairing state?, , , (3) Will turning off Sonos Beam gen2 every dozen or so hours not hurt the device? , , (4) What are the configurations of holding down the button on the back (the one for quick connection), How much longer can I hold what's going

Im using an arc for the tv, four in ceiling speakers for surround to an amp and would like to have a in ceiling sub connected possibly into another amp, is this possible, haven't tried to set it up yet, i know when you use your amp for surround you can't use your own sub but if I put another amp in the system could this work

Hello, I already have one Sonos Amp (located indoors) powering the outdoor Sonos Speakers on my deck.  Now I am interested in having a separate Sonos Amp connected to different outdoor Sonos Speakers by my outdoor pool.  So I have two questions -(1) Can I have two separate Sonos Amps on the same Wifi network, and use them independently?(2) Is it OK to have a Sonos Amp outdoors if I store it in some type of sealed enclosure?   Thank you.

I have Xiaomi P1 but the audio dont match it looks only on the ps5, I have the option to put the sound passthrough instead of automatic but I dont know if that option is removing the potencial the arc have or if there is another solution. 

I won a Sonos Play-5 at an event at an electronics store. It is new in the box. I listed it on a local marketplace, thinking it was a Play-5 1 due to the picture on the box. A guy wants to buy it and asked me for the serial number, which I gave him. I believe he thinks it is a later model. The serial number begins with 1504. Is this a Generation 1? He told me he bought a Gen 1 from someone else and it did not mesh with the system he has. I don’t know anything about these speakers!

Hi, I have beam 2 for few weeks, today the volume suddenly went up without any reason.I deleted the app thought maybe it related to the phone volume but it happend again.it happend twice.why is that?   

My Sonos system currently consists of: 1 Ray, 4 Play 1,s, & 1 Roam. I also use Sonos net via a Sonos Boost. All speakers are connected to the network wirelessly. I do not have WiFi 6. I would like to add 2 Era 100,s to use as rears for the Ray. Is this a simple plug-in and play addition to my current setup, as it is? Or do I have to disable the Boost? As I’ve read that the Era’s do not connect to a Boost. Also is my lack of WiFi 6 going to be an issue? I welcome any advice the community may be able to offer, many thanks. 

Changed broadband provider now sonos not appearing in my app 

Hello Sonos,I am looking for some advice.Living/living space 11m wide approx 7m deepI have a stereo/surround set that I want to replace. It is a 5.1set, so 2 front, 2 back, 1 middle and a subwoofer. Back+front+Middle speakers same size.I mostly use in stereo mode and can then have the back speakers also play along as so called 5 channel stereo. Surround very occasionally used.Can you advise me what to purchase. I am thinking about:2 x FIVE as front2 x Move as back (already have 1 and then handy to take along)1 x Sub1 x ARCFor stereo modeThen you use the 2xFive+SUB+2xMovesIn home theaterThen you use the SUB+ARC+2xMove as the back.Is this possible?Or is this "to much" Is it easy to switch from stereo set to surround set without going through all the settings each time?Translated with www.DeepL.com/Translator (free version)

Hello - I am planning to replace a 15 year old TV and “conventional” HDMI receiver-based 5.1 surround sound system that uses individual wired speakers and a subwoofer.  To reduce the footprint, I am considering a Sonos-based solution, specifically the Arc to provide the front channels, the Amp to power a pair of existing in-ceiling surround speakers and the Sub for bass.I have the following questions regarding this configuration: As I understand the connections, only the Arc would connect to TV via the eARC HDMI port and the Arc, Amp and Sub would all be connected to our home network - is this correct? We have an ethernet connection at the location of our media cabinet - would it be advantageous to connect the Sonos components with wired connections to reduce the load on our Wifi network and minimize the chances for audio “glitches”? Though now discontinued, we would plan to continue to use our Logitech Harmony Hub as a universal remote solution (not a huge fan of relying solely on voi

I have ONE SL, ONE A100, and Beam Soundbar A100. Just recently changed ISP and router to Vodafone which has the latest WiFi 6E.Beam has connected to wifi but both ONEs do not.Have tried going through the setup routine several times. Something is happening because the lights on the units change to red then flashing white then solid white, but always fails (says try again later).Have also tried the update wifi procedure but that also fails.