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Era 300 has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish setup from the System tab. unplug the power cord and plus it back still can not 

New Era 100 speakers. Alexa is set up ok if I ask it a question. But it won't play BBC sounds, or Apple Music. I can play both through the App, but I'd really like to just ask the speakers to open BBC sounds without going through the app. Ditto music through Apple.  Everything is linked per set up instructions.  As it's both BBC and Apple I suspect the issue is with Sonos, but I may be wrong. Any thoughts or suggestions gratefully received. Thanks. 

Hi!  I got a problem since maybe the day I owned the Sonos device but I didn’t pay it much attention but as it kept repeating, I’d like to ding an answer. i got a Sonos Beam coupled with 2 Ones for the TV, a One in the kitchen, and one Move.  When i connect to one of these speaker for the first  song with Spotify, it always start the song in the middle of it, although on my iPhone, the song on the Spotify app appears to be at the beginning if I refer to the timing showed on the app. When I click to rewind the song, it starts again the song and this time there’s no problem. I saw also a problem when watching a movie and putting the audio on beam/2 ones and the One on the kitchen (which is very close, about 6/7 meters), the audio briefly disconnect for a second each minute. Any help on these issues?  Thanks

I’m re-introducing this topic because it has been brought up before and after all this time, Sonos seems to have failed to do anything about it.   Both Sirius XM and Spotify drop very regularly, at least twice per hour if not more.  With both I get the error message “Unable to connect . . .” and with Sirius XM I also get the message about not being able to play because of some “encoding” issue. I have gigabit Internet coming to my home and all my Sonos speakers are connected via 3 Sonos AMP’s which are connected via Ethernet cable, so WiFi is not even involved.Any ideas?  Also, with all the complaints, why hasn’t Sonos addressed this issue being experienced by so many customers?

On my up to date Android phone, I have a large library of mp3 and flac files. It is largely maintained in Black Player. Black Player makes playlists in the android media engine. About half of these playlists appear in the Sonos app. But about half are MISSING. Where is the Sonos app looking for playlists?

I just bought the Sonos port and the Onkyo receiver TX-NR696 because it is compatible with Sonos, but can’t seem to get it to work. I have followed all of the set up required by Onkyo and changed the setting  correctly. The set is through the CD on the back of the receiver just like every video I watch suggest. The best I have got is when I switch the line out level to Pass-Through on the Sonos app and it was just garbled noise, but It was the song I had playing… and now not even that working. I also bought 4 Sonos One speakers thinking I could be listening to all Sonos speakers through out my house while also listening through my current surround sound speakers as well. At this point it seems I have wasted my money up buying the Onkyo receiver and all of the Sonos products. Nothing is working like it should it seems.Can someone please help me figure this out… I’m stumped. Scott

I am setting up audio in my office mostly listen to Jazz in that space, it is a small room 120 sq feet. For about the same price I can put 2 era 300’s or 2 100’s with a submini. I was thinking the 100’s with the submini would free the 100’s to do what they do best and the submini will fill bottom end? I dont really like the way spatial audio sounds on a lot of tracks so that is less of a concern for me. Thoughts? 

Hi! I have a question about the connection of Sonos Sub gen 3 with the Sonos Amp. I have a pair of Architectural In-Ceiling Speakers by Sonos install in my kitchen and they are connected to a Sonos Amp with speaker wire.I want to add the Sonos Sub gen 3 to this setup.Can I connect the sub with an Ethernet cable instead of using the RCA cable.1: Ethernet cable from the sub to the rooter.Or2: Ethernet cable form the sub to the Sonos Amp.I understand that the Sonos Amp need to be connected as well by an Ethernet cable on my rooter. Thank you for your knowledge. 

I have Port connected to a turntable & I am finding it the most confusing, clumsy & inconsistent device.I don’t know if I have installed it the wrong way or if I am not understanding how to use it, especially to output to different rooms and speakers. It is driving me totally nuts.‘Listen in every and any room’ they say. Not likely!Example - I have a pair of Era 100s and a Sub Mini set-up as the turntable listening system. These are all wifi connected. I start the turntable running, select Port as the source and then press play and it works (although inexplicably it often cuts out play when you turn the record over, you have to press play again…)In my main living area I have Arc, Sub and a pair of One SLs connected to the TV.If I try to add that room as an output… nothing. The audio from the TV continues, it doesn’t switch to the different source, if I try with the TV switched off… nothing.This doesn’t happen with other sources such as streaming from my iPhone or iMac or playin

Hi, RonW. from New Orleans. I’m considering a Sonos Arc and this is my dilemma: my tv is a 10 year old Sony Bravia XBR-65HX950 with HDMI, HDMI ARC and Optical cable. Also the tv does not support HDMI eARC or Dolby Atmos. I’m sure I’ll be upgrading a tv in the future. Will the Arc provide me satisfactory audio with the older tv.Thanks in advance, RonW.

Is it possible to play music from the BBC sounds app to my sonos speakers?

Just entered new password but still denied access to upgrading.

Having researched easy to use setups for my technology challenged parents, I think the Sonos “Immersive Set with Beam” (includes Beam Gen2, Sub Mini, Era 100 x2) might be the best solution for both watching TV & listening to music.  However, I don’t have personal experience with Sonos components, so appreciate any help or insights you might share.I’m assuming setting up / configuring the audio for TV watching will be very simple using the Sonos app (I’ll do this for them).  But I’m unsure about whether the configuration should (or can) change for listening to music (ie disabling the sound bar).  Again, given that my parents are not tech savvy, any configuration / mode change (TV <-> Music) would need to be extremely simple…preferably using universal remote instead of Sonos app.CONFIGURATION (planned, haven’t purchased yet):Television HDMI Arc or eArc to power on/off and volume control the speakers. Prefer to avoid using A/V receiver, instead using TV’s HDMI Arc functionality.

Hi i have an MP3 file that i want to play as part of a soundscape in a room with Sonos on loop.The file has been specially created, and at the moment lives on my laptop. I would ideally love to play this through Sonos without my laptop.Any recommendations on this would be greatly appreciated. ThanksThomas 

After days of nagging about the 15.1.1 update I gave in and installed it on our system. After this a prompt to do Trueplay calibration on our Arc+Sub+2*One came up and I started that.After multiple tries it still fails with a message (roughly translated from Swedish) “one speaker went missing during calibration”. During the calibration I hear all speakers working but noticed a very high pitched noice from one of the back channels right at the end of the calibration.Support diagnostics: 2108779561

Hi,I’ve changed my TV  to wall hanging and thus the playbar also to wall hanging - hence I’ve had to change the previous optical / toslink cable to a new one with 90-degree plugs. In principle I only need this on the backside of my TV, but the cable has 90-degree plugs at both ends.Oddly my Playbar keeps saying it does not receive sound signal from the TV via the new cable - however I can see there is a red light in the cable so a signal should be there.I’ve tried resetting the Playbar and installing it again, but it’s still the same.I’ve tried the connection again with the old cable (with straight plugs) which works.Anyone good ideas?…..other then to use the excuse to upgrade to an Arc.Rgs and thanksMartin

Hello Everyone, just bought a new Sonos 300 Era and when opened the sealed box it has scratches on the edge in front. Does anyone have had the same issue? 

Does the Sonos arc support ethernet over HDMI so I do not have to use a separate Internet cable? I do not want to use the wireless connection.

I have permitted access from both Sonos and WMP. That’s about the extent of my computer ability. Can someone dumb down what else I can try or what I am missing? Thanks!! 

I have a Sony Bravia TV connected to my Beam. I recently moved and am now having issues with the sound. Before moving, if I switched from music, my Switch, or other item connected to tv, then back to my Roku, the sound was fine. Now, if I use any of those and go back to Roku, no sound comes from the Sonos, only the tv audio. I have unplugged both, waited, then connected each back several times. It works for a bit, then doesn’t want to work. Both tv and Sonos are updated on all software. Bravia Sync is turned on and I have tried going through the tv set up within the app, and it always says not connected.This is extremely frustrating and don’t know what else to do. I do not understand why it would work fine in one location then not work properly in another. 

I am getting an Audio-Technica turntable as a gift and could use some guidance on how best to connect it to my current Sonos speakers. It will be this model, AT-LP3XBT which has line out capabilities.I currently own two Play:1 speakers. I gather I could buy a Port (or I guess a not-ancient Connect?) for the turntable to connect it to my Plays, but could I alternatively just get an Era 100 and use that to beef up my sound and also broadcast to the Plays? Or are the Plays so old that they need the Port no matter what to get connected?I won’t have any passive non-Sonos speakers in the mix so...it’s not much to work with otherwise. Thank you!  

Hi - getting a little frustrated here, so hoping someone may be able to help.I’ve had a boost for a while which basically allows me to connect my Play:1 on our terrace to the rest of the system. I recently discovered it had been unplugged, which explains why the terrace speaker wasn’t working.Now, I don’t seem to be able to reconnect the Boost. I have tried all the rebooting/factory reset tips, but my app tells me that it is not connected (with the red dot). When I tap through to get it connected, I am told that ‘all products seem available’ and then that ‘your products are connected’, despite still saying the the Boost is not connected.I would be hugely grateful if anyone can help in any way.Many thanks in advance, Jez

I’ve managed to get my music library (USB stick plugged into router) imported into and playable in Sonos (Beam Gen 2), and when using a laptop this is just about OK -- though there doesn’t seem to be any way to do a shuffle play of the entire library or subdirectories within it, unlike every other player I’ve used at home and in the car -- is there a way to do this or am I missing something?However there’s no way to do this using the Android app which would be my normal method of controlling the system, it seems it can only use playlists. I suppose I could generate a playlist of the entire library (or parts of it) on the laptop, but I suspect the Sonos might choke on a playlist with >10000 tracks in -- and also I can only see how to add tracks to a playlist one at a time, is there a way to add multiple tracks or entire albums in one go?It seems that Sonos is completely focused on streaming and mostly ignoring customers who want to play their own music -- in my case built up over man

I Hv sonos home theatre with sub, playbase and two play 1. I am thinking of upgrading my play 1 with two era 100. Will I be able to use my existing floor stands for Play 1 for Era 100 or I will need to buy floor stands for era 100?

I have recently moved house and my Playbar is emitting a high pitch noise constantly when no music is played. Gutted to say the least! Been more than impressed with it until.it has randomly started outputting this fault. Anyone know a fix or how to contact Sonos support?