Answered

Hello, I am in the market for a turntable, and wanted to output that to a sonos amp.  My question, If I were to get passive speakers powered by the sonos amp, would I be able to output the audio from my turntable, to both the passive speakers and my 4 sonos ones that I have around my house? 

So I’ve had a Sonos One for years, but have recently moved to a new house and with that comes a new router. Now obviously I want to change the wi-fi network on my Sonos One, but I’m stuck in a catch-22 here: Sonos tells me it can’t find wifi I press “Add Network” or whatever it’s called in the app App can’t find Sonos because it’s not on the network (duh) I also can’t access any of the settings in the app because the Sonos doesn’t have wifi access. I’ve done a factory reset but to no avail. So no way to fix this from my end I think. Any help? 

Hi, I’m wanting to create a few party playlists that will include both Spotify tracks and tracks that I have on my Mac. However when I add the tracks to the Your Library section of Spotify and try to play them, they are greyed out.I have tried playing through Spotify and selecting my Sonos Room and get “track can’t be played at this time” and also tried playing through Sonos App and selecting Your Library, then the playlist - but any tracks that are computer based are greyed out.My question is, if I were to upgrade to the new Gen 2 Connect Amp would this issue be solved?Thanks!

I have a Samsung UE37D6530 TV and have just connected a Beam 2 via HDMI ARC.However, I can only get Stereo PCM 2.0The TV sound options are greyed out (other than PCM)Anytime+ (HDMI CEC) is on.Is there a way I can get something better than stereo PCM?Am I missing something, or is it just that the TV is a bit too old? 

I have a Sonos Arc and Play 1 connected to S2. I also have a Play 5 Gen 1 connected to S1. Both are connected to the same network When I connect to S2, it keeps suggesting that I connect connect the Play5 or open S1. This simply prevents me from listening to the Arc. How can I prevent this message from showing and thus blocking my listening. Disconnecting the Play 5 does work, but is not really practical.Sonos report number 1415913151 Moderator edit: combined posts

There was a power cut where I live a few days ago and after that the Arc sounds much worse. It's quieter and in busy scenes the sound feels very compressed, very lifeless.I've unplugged and redone Trueplay but no improvement. Any ideas? Are the speakers damaged? Will a reset help?

Hi there, could someone please tell me if there are any diagrams available for explaining to my electrician how to wire a series of sonos amps to in ceiling speakers. He was talking about wiring them in series and I dont believe that that is the correct method. Also I have plans to put a speaker in an ensuite and adjacent walk in wardroom. My plan was to use 2 individual steroe speakers wired back to one amp ie as one zone. should I run 2 wires for left and right from the amp to each speaker?Thanks.

On all iPhones and iPads in household, we have been getting error message “unable to play…connection to Spotify was lost.” All reboots reinstalls etc etc not working. Other music/podcast sources working fine.Various searches show it is a frequent issue…what is Spotify doing about it? So frustrating!Filled the house with expensive Sonos speakers that won’t play music. Kinda want to go back to CDs.

Hi,I’m use Sonos s2 on Apple iMac. Between few days I can not longer drag and drop my Amazon playlist in Sonos app. Did somebody can help me ?

I want to load a You Tube music video on my iPhone and play the audio through my Sonos sound bar (not the official YouTube Music app). Can it be done?

We’ve moved office, one of our speakers connects fine - serial ************* but I’m struggling to get the other speaker working - serial ***************. Both speakers are Play:1I’ve tried a factory reset on the speaker, then made it discoverable by pressing the play/pause and volume button simultaneously. This didn’t work as my phone couldn’t find the device. I also tried forgetting the wifi network and resetting it up. Unfortunately, only the speaker that already connected fine was discoverable and could connect to the wifi. When I tried to add the other device, it still wasn’t discoverable. Not really sure what to do next, would be great if someone knew what to do? Moderator edit: removed serial numbers

Hello fellow Sonos enthusiasts,I’ve recently bought the Sonos Sub Mini and I’m heavily impressed by the sheer bass from such a small unit at that pricelevel. I have a par sonos one SL speaker currently used in other rooms of my apartment, but im thinking of adding them to my TV to get a surround 5.1 system to further elevate the experience. However my budget is currently low and behind my sofa there’s a windowsill i can use to place the speakers on (see image).  So what are you guys thoughts on having them facing the wall and making the sound bounce i feel like it would be kind of worthless but I have zero to none knowledge about speaker placements so i kindly ask for you input., Total setup:Sonos Beam Gen 2Sonos Sub MiniSonos One Sonos One SL Kind regards,

I am thinking of installing ONE at A business.I have been down to the customer and tested with a sonos on their network but I am unable to connect to it.They have a network with many wireless routers. I have understood that it does not work with Wifi and must go wired.After resetting the device, it appears in the App but won't connect online, I'm on wifi myself with the Sonos app.My question is:To connect sonos in a typical company network, is there something I have to do to IT, open some ports or such? I feel there is a block on the network somewhere. When I connect a PC with a cable, this works fine.

I have some play lists that I use often and would like to just have those play lists play one after another, but I don’t know how to do that or if it is even possible.Anyone know how to do that?Thanks

Since a couple of days, my Sonos Beam (Gen2) and/or Move keep saying they can’t ‘reach Philips Hue’, when I use voice commands via the Google Assistant. This used to work fine previously. The problem seems to be related to ‘scenes’, because a more simple command as ‘Turn of all the light’ still works. Maybe something went wrong with the most recent software update from last week, or so?Thanks in advance for all the input!Michel

I keep getting a message when listening to BBC radio saying that I’ll no longer be able to use the BBC sounds service on a smart speaker after mid 2023. It says to contact the manufacturer to resolve the issue. Anyone found a way to keep listening on a Sonos speaker?

Hello, I have a Sonos Beam Gen 2, 2 Sonos One, Sub Mini and I don't have enough space to put the Sonos ones as rears because my room is too small so I have them on either side of the beam gen 2. My question regarding this is how does it affect the sound? Does the Beam use the extra outputs to enhance the sound coming-out for better stereo? Does it just simply out but the same audio that already coming out of the beam? I ask this because I'm thinking of buying the era 100 but i would like to know how this paring works first. 

Does anyone know (maybe someone from Sonos can chip in?) if it would be possible to disable WiFi on the Era speakers when they’re connected via Ethernet? It says on the WiFi help page WiFi can be turned off when connected via Ethernet except on Era speakers…

I have a lovely Roam which “roams about” in the house.At one point it was a sleep/wake speaker in my daughters room.Now it’s a Roam Bluetooth speaker for the TV, when sound needs to be mobil. The Issue is that the wake alarm i’ve set for my daughter keeps playing the same time every morning.This is regardless of it being in Bluetooth mode.It started when the speaker was moved and therefore renamed. I’ve tried to create a new alarm at the same time, which haven’t helped.I’ve tried to rename the Roam, remove it from my Sonos System - and re-add.Only thing i have left to do, is to dele the Apple playlist it was set to play, back then. Have any one else experienced this? Please help.

I have my bar connected to the tv through an optical cable.  This works.  I can hear the tv through the Ray.  When I turn on Sonus I can’t hear anything.  What do I need to change my settings to?Thank you

Hello. I’m lost… I have Several Sonos products with zero issues.  Except one Play 5 stopped connecting to Wi-Fi after about 4 years of use  (2017 purchase) issues. Except one play 5. After two years one of my play 5 surrounds stopped connecting to wifi. I’ve tried re-adding this speaker, deleting and re-adding etc. Multiple calls to tech support haven’t been helpful. When I connected via LAN it works perfect and I can connect it as a surround speaker. The minute I try and set up wifi or disconnect LAN I lose audio.  Diagnostics as of 2/7/2023 @ 819pm CDT. Diagnostic # 1717621083wifi: 1g Metro Net Fiber running two Ubiquiti AP’s with one being about 6-10 feet away. Minimal packet loss and stable speeds of 300mb+ on heavy load days.  Sonos app and local routers and AP’s are up to date. Any guidance would be greatly appreciated.  cheers 

Sonos you know a bunch of us have thousands of dollars invested because we love your speakers, but seeing that you have planted Sonos Radio in our list of search results (at the top rather arrogantly) will quickly change my “tune” (pun intended.) Option return to us faithful patrons the option to have our chosen paid service results at the top of our search results.  This is bare minimum while I’d love to remove Sonos radio all together.  It’s not great.

Hi all,I have just purchased a Sonos Beam Gen 2, but I’m an Android User.  Is it worth it to borrow an iPhone so I can set it up using TruePlay?  Will I be able to return the iPhone once it is setup?TIA

Sonos sent me a replacement for my sub and I’m returning the defective one. I’ve removed the old sub from the system and then reset it. I then added the new one. However the old one is showing as not connected in the app and it’s prompting me to connect. How can I make sure the old sub disappears from my system? When I access my account on the Sonos website I can still see in the system page.

Hi there.I have a Beam (Gen1), and a Gen 1 and Gen 2 One.Should i be able to link both of my Ones as a surround set up?