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I have an old TV outside that is connected to my speakers outside via an AMP. This TV doesn’t have ARC support so I have an audio extractor to connect to my AMP.  It also won’t throughout CEC to my AMP so I have an IR repeater to connect to the AMP.  It worked flawlessly on initial setup but now my IR connection is routinely dropped and won’t work. Everything else works great. The ONLY issue is the IR connection.  I’ve seen several post about IR issues from Sonos stuff (mainly the Beam but I’ve seen a few issues with AMP too). Is this something that is going to be addressed?Im positive this is a firmware issue.  yes I have done every trouble shoot. It is not my remote (batteries new, etc etc). It is not my repeater (it works extremely well and I can reproduce the issue even when lint my remote directly at the AMP in my AV room). I’ve reduced any interference possible by completely covering the IR sensor with tape but with the transmitter under that and facing it.  I can get the AMP to

Hi community members! I have a question about speaker groups and hope you can help. Here’s the scenario:I have my main home theatre set up (Arc, Surrounds, Sub) as one group called “TV Room”  I have an additional set of Sonos speakers in another group called “Dining Room” whenever I’m watching TV from the Dining Room area, I use the app to connect the Dining Room speakers to the TV room speakers.  I was wondering if there is a way to use Google Assistant/Alexa to do it via voice command rather than using the Sonos App. Thanks for reading, please advise!    

I’m trying to connect a pair of Sonos Play:1 to a turntable with a Connect. What am I doing wrong?The turntable is connected to a preamp, and the preamp is connected to the Connect. How do I get the Connect to “see” the pair of Play:1 and send the music to the speakers?

Can Sonos Voice not play TuneIn stations? I’ve tried several times and the response has been something to the effect of “Sonos Voice cannot play TuneIn”. Not sure if that’s literally true or if I just haven’t found the preferred command.

I haven’t found an exact answer on the forums here, so apologies in advance if this appears to be a duplicate post, but I just need some clarification before we start doing some wiring in our house…For aesthetic purposes I am looking for a setup that allows a 5.1 setup to run on Sonos.The TV is going above fireplace within a recessed area and we don’t want a mantle for a Sonos sound bar (Arc) to sit on top of.As I understand it, there is no way to get a 5.1 setup with Sonos if you’re not going with an Arc (or Beam) and pairing with Sonos rears (Eras, One, Fives, etc.) or passive ceiling speakers powered by a Sonos Amp that is then paired with the Arc. It seems like the best I could do is a 4.1 setup with no center channel if I went with a pair of in-wall and in-ceiling speakers - each powered by a pair of Sonos Amps, is this correct?Alternatively, if I had a 5.1 setup connected to an AV receiver could I connect a Sonos Port? If so, what is required to easily switch between TV audio and

All Of a sudden I cannot connect to any of my 3rd party streaming services like Spotify or Amazon music through Sonos. “Connection is lost” or cannot add to queue. the spotify app works and I can then add the music to the  Sonos speakers that way. Alexa voice controls have also stopped working on Sonos products where they are built in.

As of today 24th February the Sonos app on my iPhone and iPad prompt that an app update is available. However when I go to the App store I am running the latest available version of the app. I am running S2 version of the app on version 15.1 which is the version available on the App store. All my Sonos devices are running 14.20.2 Build 70437250I tried removing the app completely and then downloading it reconnecting and logging in but it prompts again that an app update is required but it is running the latest version already.Finally on my wife’s android tablet the same thing happens.

I see that the latest Controller app for MacOS is 15.3.  The download page gives me 15.2.  Is the updated controller available for download?

Hello I have the arc. Mini sub and two Sonos ones . The ones are on the wall at the rear however my sofa is against the wall as well. I have no way of placing them behind me. if I replace the ones with the era’s would they still work not being behind me?they would be placed on stands right in the rear corner of the room. mid this would still work how should they face ? Into the room or at 45deg into the room or turned to face me on the sofa.also I have never had great success with atmos movies with the arc and ones I would hope the eras would fix this.

I bought 2 Era 300’s to replace my One’s in a surround setup that has an Arc and two Subs, and Truplay no longer works. It gets to a point where you normally would be directed to turn the phone around, but instead it says “Trueplay Problem” and gives no details. If I remove the Era 300’s then Trueplay works fine. My S2 app is up to date, my IOS and phone are updated and supported. I updated drivers for my wireless network, unplugged it and reconnected, and all is fine with that. Rebooted my cable modem. I unplugged my Sonos equipment several times. Everything appears to be fine, and the Era 300’s work as expected, except no Trueplay.I have a Beam, 2 Ones and a sub in the other room and Trueplay works fine for them. Anyone have any ideas?

Playing in groups (4 rooms) my speakers connect and disconnect on and off. Not the same.I have changed the channels. But no effect. It is like SONOS is constanct seraching for connection and turns on and of.Very disturbing. Regards Carl 

Bonjour je ne parviens pas à me connecter à ma wifi avec la barre de son Arc 

I already installed the Amazon Alexa app on my phone and it doesn't show up in Sonos app. When I tried to add a device directly from Alexa and search for Sonos, after some instructions they finaly inform me "You are not elegible to enable this skill due to geographical restructions". I'm from Chile and I can't belive this issue in a product that is not cheap. There are a lot of cheaper options in the market that use Alexa and works pefectly. Sonos assistant is limited and just support Sonos Radio like default app. So limited. I'm very happy with sound quality by the way, but is important to me have a good assistant. I want to confirm if the service is avalilable at my country and if not, Sonos is thinking to add it and when?

Not sure if this has already been asked for, but it would be nice if the Sonos App showed which tunes were in Atmos for the new Era 300 speaker. Currently my work around is to find an Atmos album in Amazon via my Amazon Music app, then search again in the Sonos App to play it. It’s a bit of a faff!

From other forums I have learnt that I am not the only one Here is my post from the others I am new to Sonos and Dolby Atmos music.My Era300 arrived yesterday and I signed up for a 3-month trial of Amazon Music Unlimited which includes Spatial SoundThe problem is finding it via the Sonos App.It appears that you cannot tell if it is an DA album until you start playing it and then a little badge appears.I downloaded the desktop version of AMU and tried searching for Dolby Atmos stuff through there. I notice they have quality badgesHDUltra HDDolby AtmosEven the ones that were listed as Dolby Atmos albums only had the Ultra HD badge and not the DA badge. Now that might be because AMU is too clever and knows that my PC is not set up for DA.So, finally, my question isHow can I locate Dolby Atmos music albums on the Sonos S2 app without having to press play on every album?taps AMU Amazon Music UnlimitedDA Dolby Atmos 

I am a Sonos user and LOVE my 5’s, 1’s and other Sonos gear. We are building a new home and plan on putting in Sonos wired in-ceiling architectural speakers back to an AV closet with Sonos Amps. We would like to do the same outside for the covered patio. Are the in-celing speakers capable of being installed outdoors in a covered patio, able to withstand temperatures and possibly the elements, or is the only way to do this is to purchase the outdoor set that are installed with a bracket. Any experience out there on this design?

I would like to configurate my new Sub with my existing Arch and Move. I tried through the app but bluetooth it doesn’t recognize it. When I plug it light is white, when I push longer light is blinking orange.Any help?

Are there any plans to add rewind/pause for live radio in BBC Sounds on Sonos? These features are available in the native app and also in the plugin for Logitech Media Server so they must be available to the API

I’m not able to connect to my Sonos system. I travel from from one place to another Both has worked. I did reset the router, I connect directly to the router via cable. I de-install and installed the software again. It is on a private network. Any ideas people Moderator edit: combined posts so topic is still “in need of reply”.

So the Sonos Era 100 and 300 have been officially announced - without support for Google Assistant.The following article from The Verge (https://www.theverge.com/23627044/sonos-era-300-100-announced-price-features-hands-on) mentions this: ‘Sonos says this is due to changes that Google has implemented for companies that want to run the voice service on third-party hardware. Patrick Spence claims it’s unrelated to the ongoing legal battle between the two companies and insists Assistant is now more of a “heavy engineering lift” than it was before. “Right now, we don’t see it being worth the effort. We hope Google will take another path that will allow us to continue to offer it in more of a lightweight manner the way we do today.”’Does this mean that those new speakers cannot be controlled by an additional Google Nest speaker either via the Google Home integration? And will this lack of Google Assistant support eventually affect owners of existing Sonos devices, such as the Sonos One/Move

Hi All,I am having issues with groupings in my system and it is causing me a lot of frustration haha. I have searched a lot of topics but haven’t really found anything that aligned with my issue. I suspect it is something to do with my router and/or my beam however that is where I am stuck. I will give some context on what I have tried and what works/does not work.System Arc with sub connected to tv close to router Amp driving two in ceiling speakers and amp is placed in cupboard under arc Beam gen 2 connected to TV outside about 18m direct line of sight to router Router - Netcomm NF18ACVSo as it stands and in my ultimate set up, all devices are wireless. I can see them all in my system this is where my issues start. I only just added the beam to the system and that, the arc and amp were working well together without it.What happens under a wireless set up:Arc will group with amp  Amp will group with arc  Beam will not group with arc Beam will not group with amp  I can cast Spotify to

I can’t find my sonos roam anywhere.  Is it possible for sonos to check the serial number and see if it has been registered anywhere else?  Guessing one of my kids friends may have snagged it.

I discovered today Apple Music Atmos music tracks downgrade to non-Atmos when at least one non-Amos speaker or set is added to the playing group.The tracks John Coltrane's Blue Train played in Atmos when grouping an Arc + Era 300 surround set, Era 300 stereo pair, and Beam Gen 2 + Sonos One surround set.When I then grouped a Sonos One stereo pair the music dropped very briefly, the Atmos logo disappeared from the Sonos app Now Playing screen, and the music resumed in stereo. The difference was definitely audible and a downgrade.It's disappointing to have to downgrade to the lowest common denominator if I want to have music playing throughout my home.I'm going to read through the iTunes Package Format documentation, not sure if it will provide any insight. What's weird to me is Atmos music will play in my Beam Gen 2 + Sonos One surround set, which includes two non-Atmos speakers. This gives me some fleeting hope Sonos may be able to address this limitation via a software update.Have oth

Thanks for reading.I have a Sonos set-up in my house for about the past 4 years with no major issues after I figured out the initial stuff (with help from here).  My IP provider had to switch out our router in December.  Same service but new router.  I believe my problems started there.I have about 20 speakers in my set-up.  Some would show as available and others would not.   I think I’d have it figured it out only for them to all crash again.  Overall, about 8 speakers would show as not connected and the rabbit hole of using the Sonos “bring speakers back online” approach did nothing.  Endless loop. This weekend I decided to completely remove all the assigned IP addresses, unplug every device again, reboot the router, and plug each device in one by one.  I also re-assigned the fixed IP addresses and confirmed no duplicates or any issues there.   I still had some stray speakers that would not connect so I re-set them back to default and added them back in. That seemed to solve the pro

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa