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Hi,Is your web site having issues? I am unable to utilise any of my upgrade credit on a new purchase. I have 3 X 15% available but no way to redeem.

As per title -  Play:1 speakers increase volume suddenly without any human input.Can be on spotify or radio.net and suddenly volume increases significantly and remains at the higher level until human intervention.Only seems to occur once a day - am I missing something?

Je possède une sonos one sl et j'aimerais l'associé avec une play 3 et par la suite une move. Est ce possible ? Merci d'avance. 

Hello,my recently acquired port seems ti be a little dull when I connect it to myself Audiolab DAC .I’m a sonos owner for more than 15 years now . I A/B compared myself old sonos connect plug in the COAX1 of my DAC and myself PORT connected to the COAX2 port.Everything is OK with te connecte but the PORT seems to be muffled. The cymbals sound level is very low compared to the connect sound. With the RCA output there is no problem. I also swapped the DAC input , same problem.The output setup of both sonos is fixed volume. Did you notices this problem and did you fixed it?Thanks. 

Just my IPhone disconnects from my beam at least once a day when I use it.  I have it connected to my tv but it is through wire and is fine.  I have reboot my Sonos many times for this and I shouldn’t have to do this all the time.  I have everything up to date that will allow me to update.

I recently have been able to use the new search tool in the Sonos app (Android, UK).I've noticed it doesn't return any results for YouTube Music - has anyone else seen this?

I have a Play3 and I play Spotify through it. I just bought a Sonos Move. I can play Spotify through the Move but I cannot add the device to my App? Additionally I want to group the speakers together but the Group tab is greyed out and says ‘This feature is available on systems with three or more rooms’?

Hi Everyone,  I have a substantial set of older Play 3, Play 5 and Sub hardward, and use the older Sonos S1 App.  I used to use the bridge to connect, but have a strong wifi network (250mb download speed) throughout our home, so have configured the speakers to communicate via this home network.  I get intermittent interruptions to listening through the speakers, any ideas?   Have confirmed all of my software is up to date.Absolutely love Sonos and wish I could afford the new speakers!

Hi Community, I had my SLs linked to a Playbar,I bought an Arc,so I removed the playbar from the app/system.Now I can’t see the Sls so I can use them as surround speakers.Any clues?Thanks

We are experiencing a annoying bug in our amp.Almost every morning when I switch on my tv the amp works only on the left channel.Already tried to reset the tv, the only workable solution is to unplug/plug the amp.Thanks in advance.

I have setup Google Assistance and when I ask to play music from e.g. Spotify Google confirm and say it will start playing. Nothing happens. This goes for all my Sonos devices. I tried to remove Google Assistant and set it up again. Same result. I can ask Google Assistance for other things like the weather and then it works. I am running the latest version of the app and all devices are updated. All worked fine until maybe a week ago. What to do?

NO ATMOS SoundProducts:SONOS ARC LG OLED65C8PUA Apple TV 4K (2nd generation) 2021 (A2169)Cable setup:  ARC via HDMI cable into LG HDMI ARC input Apple TV via HDMI cable into  LG HDMI (standard) input Apple TV Settings:Audio format / Immersive Audio ATMOS setting = greyed out NOTE: LG OLED65C8PUA TV does NOT have eARC. Can I ghet ATMOS with these products?  IF YES - detail cable setup and/or Apple TV Audio settings Thank you. Moderator Note: Modified in accordance with the Community Code of Conduct.

Having difficulty getting my Sonos Five to complete Trueplay! I have basically unplugged everything in area: refrigerator, computers,   Still will not run to completion!help!

I have my Sonos controller connected to my Amazon Music account correctly. When I go to My Music in Amazon Music and try to play a specific album or artist, it won’t play the artist, album, or track. It appears to be defaulting to some weird Spotify-esque AI curated playlist. For example, trying to play a James McMurtry album I purchased doesn’t play James McMurtry but I get some random alt-country band that is not something I own, or particularly want to listen to.I don’t understand what I am doing wrong. Why can’t I see the individual tracks in albums I own and why won’t Sonos play tracks from Amazon?I think, maybe, what I am saying is Amazon is defaulting to “stations” rather than playing my purchased albums. How do I get Sonos not to play Amazon stations?

I've changed my router and now my sonos isn't connected As soon athe gen 2 app is opened the account and system are un highlighted and I cannot open them.I ve tried a reboot but no joy 

S-2 app - when I go to play a particular station in my Favorites, it consistently plays the previous station (yet shows the “correct” one in my “now playing” window.

After mistakenly leaving tunein on overnight our sonos one stopped listening to us.   We will use the prompt “Hey Google, play ____X_____” and the response from our speaker is “Okay, playing ___X____ on tunein or “playing ___X___ on spotify”.   Then, nothing, crickets, no sound.This happened to our kitchen speaker but now our bedroom speaker will not work either.   Same thing.  I can use spotify from my iphone but no voice control.    Things I have tried thus far:Reset the kitchen speakerDeleted google assistant app on my iphone and re-installed itDisconnected google assistant on sonos app and reconnected it Anyone have ideas that might work?   Thank you.  

for years Ive been able to get Pandora’s thumbprint radio on my Sonos 1 account which I must use at home as I have wired speakers into the system as well as Sonos speakers. Now I receive a message that saysyour account does not support this system. I have tried deleting and reinstalling both Pandora and Sonos app. This doesn't help.

In the old days of hifi on any receiver you had bass and treble knobs.  When playing a certain song or group if it needed a little more bass you would just reach over and turn up the bass.  With the new sonos systems there is no easy way to raise or lower bass & treble for the whole sound stage.  I know about the settings but you have to go 3 levels deep in there and it will only adjust one piece of equipment not the whole sound of the room.   My example is say you are listening to rundmc and the bass is very pronounced then you play some van halen and need more lower end.  There is no easy way to do so.  Please bring back the bass & treble knobs.  Please put them on level one of the app.  we are know no one setting is perfect for every different kind of music. 

H. Is it possible to Set up my home theater system wired speakers as wireless and get full existing functionality?#it is 11.1 surroundI see i can pair devices to it but i thought there would be some clever wifi hub or Bluetooth switching I could use

How to spot the Fake Sonos Sub 2 or 3 ? Please help me.I trying to buy the pre owned Sonos Sub Gen 2 for my Arc set up but slightly confused.

having recently  had my Roam renewed under a warranty issue , but still not set it up due to being away from home.I am being bombarded with e-mails , how did we do, sign in and get 15% for handing back your old system etc etc Take our survey and get 20% off your next purchaseSo you take the survey , but it says you have put the wrong input in , which I have not ,So cant complete the survey.You then try and contact sonos to tell them its not working and get a return e-mail saying its not monitored??????So why am I doing the bloody survey?I love the products and recommended them to others but have also told them to buy it from a third party retailer with an extended warranty so if anything goes wrong they dont have to deal with the nightmare that is Sonos Direct . 

The music library is a local drive on my computer, both my computer and the sonos unit are cabled to the LAN. there is no problem indexing and i can find the files in the sonos app file explorer and add to queue.some files, seemingly at random, will stop after playing 2 sec the log shows either that sonos could not find the file or connection to the library was lost.If i go back to the file in question it will repeat the error, however.. if i am fast enough and skip ahead in the track it will continue to play without stopping. If i empty the queue and refill it with the same pool of tracks, it will be some new random songs that cant be accessed and the previous ones might play fine now.Other times, it will stop before a song ends, same errors in the logs.I do not have these problems when playing the tracks in something like musicbee on my computer. This is really really annoying.This happens with the app in windows, i am not 100% but i dont think i have the same problem when using app

I've seen LG are selling a product called WOWCAST which allows you to plug into your TV, out of sight, and replaces the HDMI connection to your soundbar wirelessly. Giving you a clean, clutter-free style, with no unsightly cables between TV and soundbar.Is WOWCAST compatible with Sonos Arc (which i own)If not compatible is there any other product that allows this wireless connection to a SONOS Arc ?  

Our Move dropped from the system for no apparent reason and now we are unable to find it or reload it. We have tried re-booting, installing again, re-loading the app. Nothing seems to work.