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Hello. I have a new Orbi router and one new Era 300. Using iPad Sonos app, and am new to Sonos app and speakers. The era 300 will play back the tones to the app during first few steps of setting up the speaker. Then when it is done, an error message appears saying that the speaker needs to be powered down and to use the System tab to finish the setup. Well, the system tab within the app is ghost fill… meaning the app won’t let me even use the system tab to continue. I’ve reset to factory the Era 300 several times and gone through this process for about two weeks. Just about ready to give up on this app. Ideas would be helpful. 

I can't stream any radio today.   Stupid Tune In keeps playing its intro and interrupting the stream.  Anyone else getting this?Was so much better before Tune In.

Is there a way to prevent or reduce the time that Alexa ducks Sonos speakers?

I have a play 1,3 and 5 using a bridge. I have just purchased an Era 100. Can I use the old speakers without a bridge and still use the Era 100?

We recently purchased the arc and sub which worked and sounded great together.My fiancé then purchased 2 moves and paired those to the arc + sub but app wouldn’t allow the same room so we added them to “family room 2” and ever since then we cannot get all to work together with the Sub, the sub will just mute itself and will need to be removed and readded.  When we ungroup the moves, the sub seems to work fine with the arc. Just wondering if the moves are not meant to be paired in this way? I realize you cannot pair just the moves to the sub but we do have the arc so in theory they should all work together, no?

My Sonos won’t connect to my network 

Hi everyone,I need help with linking my Samsung TV (optical output) to my Sonos Five + One SL’s. I thought this would be easy as there is a 3.5mm line-in input into my Sonos Five. I have tried a couple of things. I’ve tried using an optical to 3.5mm cable. I’ve tried a digital to analog converter. Nothing is working.Is this even possible? Thanks,Jack.

I try to configure a 2d hand Connect S1.I Have already reinit the Connect by pressing “audio” while connecting to power.But I still receive “Product not found” message.

I just moved my tv/Sonos surround sound system to a new room.  How can I get Sonos to re-calibrate the sound?

Hi, I've some weird behaviour with my pair of sonos era 300s:Most music sounds good (especially after latest update) with my current settings (Bass +5, treble +8). Rock, metal, stereo and dolby atmos either.If I play Rammstein RMX by twocolors, it has too much bass (even if I reduce my Bass settings). The Bass is sort of issue known as car speaker disortion. I haven't done further tests with other bass-based tracks but with track above my ears hurt..

I’ve gotten a new Sonos 300 and I love it. I want to connect my turntable to it, but I’m wondering if it is considered an active or passive speaker. The integrated amp I have is pretty old and barely hanging on, so I’m hopeful if it’s an active speaker I can just bypass the need for it entirely. 

How can I connect my Sonos Era 100 to my old hifi to use my old speakers like “extension” speakers, please?

How is a secondary search function performed in the Windows App (but the same applies for the iOS)For example, I want to find Bach Concerto for Violin and Oboe performed by Itzhak Perlman.  This involves two different fields (Song and Artist) - yet only 1 search field is available.If I search on Itzhak Perlman, I get thousands of responses as he has recorded for decades.If I search on Bach Concerto for Violin and Oboe, I get at least hundreds of responses.I would have to manually slog through a lot of search results to find what I’m looking for.

Since I upgraded my Android device 18. Mars, I have not been abel to upgrade my sonos app. I have also tried to delete the app and download it againg. But now I can not download the app fra Google play store. What have I missed/forgotten?  

I'm just about to throw this thing off the 29th floor.I've moved apartments, the play 3 was working fine but now, no matter what I do it won't work. The app can see it but when I try to connect it won't join the new network and I end up with a solid amber light on it. It tries to then go back to the temporary sonos network and that's where the app can't see the Play 3 anymore. I tried a factory reset but same thing. Tried connecting to the router but it told me I can't connect while using Ethernet. Has my play 3 carked it? 

I have new LG TV with eARC port connected via HDMI to a Beam 2 and 2 Era 300’s and a Sub Gen 3 for my surround system.  Apple TV 4K connected to the TV via HDMI.  According to the S2 app, I’m getting a Stereo PCM signal even when streaming a movie offered in Dolby Atmos. I can play Dolby Atmos music to the system (sounds awesome!!)Any suggestions?

I ordered Era 300 speakers and I am really impressed with the sound, but frankly I am a bit disappointed that Dolby Atmos support is limited to Amazon Music and Apple Music.I use primarily Tidal and would really like to be able to listen to the mixes available in their library. Why is this imposible? Is there any plan to include Tidal as a supported platform?Thanks in advance for the responses!

I am trying to stream my Tidal Playlist on Sonos S1 App and from time to time different streaming services have the same issue, they freeze seconds into the song playing. Usually i reauthorize the service and it fix itself. Recently this has no been working, I’ve tried it all, disconnecting the device from power and Wi-Fi, deleting streaming service from Sonos, restarting tablet, reauthorizing the tidal. But nothing this time around, any suggestions or solutions?

I’ve been using Apple Music and Pandora for years without issue on my setup.  I’ve recently moved to an Amazon Music Family plan so my kids can have music on their room echos. My setup… 5 S2 Ones and 1 Era 100.  Network is 1-Gig fiber routed through Eero Pro 6E Mesh.  I have 500meg down easily on wireless throughout the house.  All connected via WiFi, no Ethernet to any device. Since switching to Amazon music, when using the Alexa voice control or the Sonos app, music will stream inconsistently across all speakers in the group.  It takes about 45 seconds for every speaker to be playing the song and then after a few minutes it will randomly stop playing on some speakers but not all, or just stop playing completely.  If I switch to Apple Music or Pandora, it plays without issue and no drops.  Any help here?

I have a Samsung Frame TV 2022, AppleTV 4k and a Sonos Beam Gen 2 connected via the supplied cable in the eARC port on the tv.  Things have generally been working well for the last 5-6 months, but today, I get no sound from it when watching TV--instead I get a machine gun-like ticking noise. (It doesn't go full volume like other posters have said). It should be noted that the Beam plays audio perfectly fine from the app. I’ve unplugged everything and reconnected it (i get the Sonos Chime on setup), to no avail. Support was not helpful.  The system diagnosis did not reveal anything. Any one have this experience? Possible Fixes?

Please be gentle, Tech challenged here.I have a smart TV, but an older model. It has 1 HDMI port. I have a SONOS Beam connected to the arc port. Roku is running on the HDMI port. I have a blue ray player with HDMI cable. How do I connect it to the tv so sound can play through the Beam without having to unplug cables?

Recently purchased the Sub (Gen 3) and noticed that the plastic at the top of the sub seems to stick out on one side.  Is this a common quality problem?  

I have an old TV outside that is connected to my speakers outside via an AMP. This TV doesn’t have ARC support so I have an audio extractor to connect to my AMP.  It also won’t throughout CEC to my AMP so I have an IR repeater to connect to the AMP.  It worked flawlessly on initial setup but now my IR connection is routinely dropped and won’t work. Everything else works great. The ONLY issue is the IR connection.  I’ve seen several post about IR issues from Sonos stuff (mainly the Beam but I’ve seen a few issues with AMP too). Is this something that is going to be addressed?Im positive this is a firmware issue.  yes I have done every trouble shoot. It is not my remote (batteries new, etc etc). It is not my repeater (it works extremely well and I can reproduce the issue even when lint my remote directly at the AMP in my AV room). I’ve reduced any interference possible by completely covering the IR sensor with tape but with the transmitter under that and facing it.  I can get the AMP to

Hi community members! I have a question about speaker groups and hope you can help. Here’s the scenario:I have my main home theatre set up (Arc, Surrounds, Sub) as one group called “TV Room”  I have an additional set of Sonos speakers in another group called “Dining Room” whenever I’m watching TV from the Dining Room area, I use the app to connect the Dining Room speakers to the TV room speakers.  I was wondering if there is a way to use Google Assistant/Alexa to do it via voice command rather than using the Sonos App. Thanks for reading, please advise!    

I’m trying to connect a pair of Sonos Play:1 to a turntable with a Connect. What am I doing wrong?The turntable is connected to a preamp, and the preamp is connected to the Connect. How do I get the Connect to “see” the pair of Play:1 and send the music to the speakers?