Changed broadband provider now sonos not appearing in my app
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I assume that you are using wi-fi? The easiest fix is to change the password and wi-fi SSID back to the setting in your old router/modem. Otherwise, please see this article: https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.