Answered

Hello! I’m using a Sonos Port since 6 months with my Denon AVR 1100w. Everything was going fine until a recent update (the one who added the new search bar). Since then, i’m exerpiencing many bugs : music stops, sonos port is lost… and I have to unplugg / plug again the device to get it working again.I tried a total reset of the Sonos port but it didn’t change anything. My Sonos Port is wired to a switch, wired to an Eero Pro 6 (Mesh, backhaul to my main Eero Pro).Other devices connected to the switch are working great, and I’ve done a port reservation for my Sonos device… Thank you so much for your help!   

Is it possible to listen to the Era 100 or 300 through headphones? If so, how? Bluetooth?

Hey, I have a strange issue with my sound on Arc when I’m watching/using specific apps on my TV.If I’m watching Youtube on my TV I keep losing sound every cca 30min for a couple of seconds and after that its back on. I can't guess what is causing it, because this happens just in a couple of apps and with others everything works flawlessly.There also no issues when I’m listening/streaming music directly to Sonos without TV.I was testing Youtube app like so that I switched back to TV speakers and after that there were no issues with the sound.Even don’t know if I can submit diagnostics if this happens every cca 30min? Problematic apps:Youtube T2 (local tv programs) Voyo (local streaming service)No problems with apps:Netflix HBO Amazon Prime Disney+TV model: Philips 75PUS8506

hello. I NEED TO REPLACE THE WIFI CARD AS IT IS NO LONGER WORKINGCOULD SOMEONE TELL ME WHAT IS THE WIFI CARD MODEL OF SONOS PLAY : 1?ZP80 V1ZP80 V2AND WHERE  TO BUY THOSE PLEASE THANK YOU

Bonjour j'ai changé mon opérateur internet et depuis je n'arrive pas à connecter mon enceinte??? Comment faire ?merci

Bonjour ma sonos era 300 ne reconnait pas ma platine malgré le cordon ad hoc. L'appli sonos me dit ne pas trouvé en local le matériel. Je précis que ma platine n'est pas une platine sonos. Merci

Bonjour,serait-il possible d’avoir une meilleure intégration et interface avec le service Qobuz svp?il serait agréable d’avoir une interface se rapprochant de celle de l’application native Qobuz comme vous l’avez fait avec Spotify, Deezer ou Apple Music. De plus, il serait intéressant également d’avoir les infos de qualité audio des musiques jouées sur Qobuz (exemple CD, Hi res 24bits/48Hz…) comme sur Amazon Music avec le logo HD ou Ultra HD. Merci d’avance Moderator edit:Google Translate-Good morning,would it be possible to have a better integration and interface with the Qobuz service please?it would be nice to have an interface similar to that of the native Qobuz application as you did with Spotify, Deezer or Apple Music.In addition, it would also be interesting to have information on the audio quality of the music played on Qobuz (example CD, Hi res 24bits/48Hz, etc.) as on Amazon Music with the HD or Ultra HD logo.Thanks in advance

Can’t get Alexa to play music. I tell her to play a genre, and she says “playing X on Sonos” but then keeps asking “what do you want me to play next" and never actually plays anything.

My system is experiencing speaker dropout increasingly often. A year or two ago it happened once in a blue moon. It was so bad the other day that I did a diagnostic while it was occurring: 2031394178. I know it is preferable to call in to support, but the last time I was on hold too long and gave up.I play my system in party mode with all speakers grouped in general, and increasingly, I am experiencing extremely frustrating speaker dropouts. I’ll be in a room and the music has been playing fine and then the speaker in the room and adjacent rooms stop playing while I can still hear it in other rooms in the house. Minutes will pass and then one speaker comes back on, then another, and they’re all back...for a while and then the cycle repeats soon or eventually.I have 12 speakers and 3 are wired. I haven’t measured but I would guess that no speaker is more than 25 feet (horizontally or vertically) from the next; I would think that would make for a solid mesh network. I do have a mix of mu

Can I add airplay 2 capability by pairing sonos play3 (already stereo paired) with mini sub?  I can use play3 with the S2 app but play3 isn’t airplay compatible.  Now considering getting a mini sub instead of a sonos beam to for my mini theatre with apple tv?  Using play3 as satellite speaks for beam seems to be overkill for a small living room and powerful bass matters more for me as I use it for music more than movie.  Thanks.

I recently added an era 300 to my house, I have the Arc in my TV room. I wanted to pair these two to create a surround, arc in the front with tv and the Era300 behind me, but the app wont let me pair them as “surround”!.Do I have to own two (2) Era 300 to make this work? 

Had a H/W failure on Playbase. Tech support replaced with Beam 2. Got that working, but now my “older” Play1s and Sub are not found in +Add Product. Restarted the Beam a couple of times and recycled the power on the Sub, but the “Searching for nearby product” keeps going, and going. Any help is greatly appreciated.

Problems connecting NAS to a Sonos Port StreamerI have just replaced my failing Sonos Connect with a Sonos Port and updated the Sonos App to S2 on all my devices.I cannot make the Sonos Port add the NAS music folder to its music library.I assume the issue is with the NAS configuration! But the Sonos Connect worked for many years so the Port should!Would anybody have any ideas? NAS is QNAP TS-119P+        QTS 4.3.3.2211 build 20221124      system port 8080The NAS has a static IP of 192.168.0.250The Sonos Port is connected via an ethernet cable not WiFi.The music is at     \\192.168.0.250\Multimedia\Music I have the Sonos S2 App on;a windows 10 laptop fully updatediPad pro,Android phone, I have been reading pages on the net and in this forum.SMB comes up a lot but...I can't find any mention of SMB in the QNAP software.in the NETWORK & FILE SERVICES section under Win/Mac/Nfs  Enable files services is checked,Standalone serve is selected under advanced options   there is no SMB box to

I just wanted to listen to some f*****g music. Airplay not working and nor is the right hand speaker. Then error 1002s and then random tracks playing.  Latest quality control is a joke. I just want to relax and listen to music but latest Sonos is hell.  Diagnostic 848224247Have rebooted everything too. What a shambles 30 minutes and still no right hand channel. And now my two moves have disappeared.  As I type the right hand speaker has started playing but now a track is playing that is not on my queue! Moves still AWOL though🙄

I have a Sonos Amp and 6 Amazon Echos in my home. I can communicate to Alexa to play music through the 6 echos OR through the speakers connected to the Sonos amp but can’t find a way to play music at the same time through the 6 echos and the speakers. When I try to “combine rooms” in the Alexa app, the “Sonos” grays out when I select the echo dots. The echo dots gray out when I select the sinks speaker resulting in me not being able to combine them. Any help is appreciated !!

Is there a fix for this infuriating high pitched noise? please help!

With spotify I can't put more than 2 different songs in 2 different sonos, with sonos radio if possible, with sportify is it possible somehow? Is there any music service that allows you to put more than 3 different songs in 3 different sounds?thank you.

 I recently purchased a Sonos Arc, Gen3 Sub and 2 ERA 300 speakers. My wife and I watch a lot of movies and listen to music and when playing music the sound from these speakers is fantastic!  When listening to movies the sound is slightly underwhelming but I suspect this is due to incorrect settings.  I have the Arc connected to my Samsung TV  using the ARC HDMI cable into the ARC HDMI port. My Sky box is connected by HDMI to the TV and we watch films through this box using the onboard apps, Netflix and Amazon Prime. The speakers have been tuned with Trueplay and all work yet when watching movies, the Sonos app always shows Tv playing Stereo PCM. I’ve found various Atmos films but it always stays as Stereo PCM. I have tried various settings under the sound option on my TV.Under DTV Audio, I’ve left this as ‘Auto’ because changing any of these settings doesn’t seem to make much difference. On the ‘Sound Out’ there are two options - Auto or PCM. Again I have tried both of these but have

I’ve just bough a Sonos One for my home office which has it’s own router. (I have two already in the house on a different wifi network.) It wasn’t playing Spotify or radio stations properly so I disabled the skill in the Alexa app and when setting up I was prompted with the attached.I’ve selected ‘System 1’ which is now working but the devices in the house (system 2) are now not working properly with Spotify, etc.Does this mean I can’t use two different setups at home? 

Hello- I currently have a sonos soundbar, sub and 2 one sls in my living room. I'm about to add an amp and two outdoor speakers. When I hook them up, should I keep the amp and outdoor speakers seperate from the sound bar/inside speakers? Or should I hook them all together?My concern is that I want the inside speakers to play what's on the TV, while being able to stream music outside. But, would I also be able to occasionally be able to play the same music inside and outside?First world problems, lol.

I am having problems recognizing if spatial audio is even working or not. In my living room I have a Sonos Beam Gen 2 and 2x Era 100 which are set up as rear speakers behind my sofa and connected to the Beam. Also I have a Sub Mini connected to the Beam. The other day before I had the Sub Mini I felt like I could hear what Spatial Audio is all about but now since the Sub Mini is connected I don’t really hear anything spatial. If I disconnect the Sub Mini it seems better but not sure if I am imagining that. In my bedroom I have 1xEra 300. Not really noticing any spatial audio at all! I have done Trueplay several times in both rooms and the spatial audio switch is on in the settings. Any ideas? A good song to use for testing? Do I need 2xEra 300 to really get the true spatial audio effect? 🤔😔

Just been playing an Apple Music Spatial Audio playlist of  new pop hits to get an idea of Atmos sound.  Two things stood out:  a sort of reverb effect with sound alternating sort of in and out, volume sometimes increasing quite a lot and then receding back? Is this typical?  Not sure what to make of it.  When I change to stereo music I prefer the sound.

Hi all!I recently updated my wifi with Frontier. Eero replaced my Arris router/modem. Now, my huge problem is my two Sonos Ones cannot connect to my wifi. I read on here to enable bridge mode. I called Frontier and I was told they do not support bridge mode. PLS HELP!!! TIA!

As i pointed out in my Dolby ATMOS TrueHD test file analysis. There is this weird behaviour, where ERAs center channel is not playing anything at all. Only speakers that are involved are upfiring ans side speakers.This is also true for ATMOS music played via Apple Music or even Stereo music via Apple Music or Spotify. Center channel is just “dead”.Is this intentional or a bug?

Feature Request Windows PC Controller to see if Dolby Atmos is playing for music