I have an existing sonos 5 speaker that connected easily and I recently purchased a second sonos 5 for the same room. I have not had any luck trying to “add a product”. I have disconnected the new speaker and reconnected to see if I could add that product — no luck. I then tried disconnecting and reconnecting the router — no luck adding the product. I have also tried to disconnect the old sonos 5 and adding the new product — no luck there as well. I am adding the product with my iPhone 13 and I have turned it off and restated that (thinking that may be an issue) — no luck adding the product. Any more ideas how I can get this going?? Thanks!
Answered
New Sonos 5 Refuses to Connect
Best answer by MarcusRothesay
Hi UK Media — you spotted the problem!! I noticed that the light was solid green. I had to do a factory reset. After that the process worked flawlessly.
Many thanks for the very quick response!!
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Hi
What colour is the Status light on your new device? Are the two devices Gen i or Gen 2? What version of the Sonos app do you have installed S1 or S2?
Hi UK Media — you spotted the problem!! I noticed that the light was solid green. I had to do a factory reset. After that the process worked flawlessly.
Many thanks for the very quick response!!
Hi UK Media — you spotted the problem!! I noticed that the light was solid green. I had to do a factory reset. After that the process worked flawlessly.
Many thanks for the very quick response!!
Great new, thanks for the update.
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