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So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.If I go into the app on my phone and select what to play, it will start playing on the speaker.Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

Hi, I posted this issue in the past but the problem is coming back:  Issue:After 24h (sometimes just a few hours) to 48 hours the SONOS speakers stops playing and impossible to reconnect to the speakers. When it stops playing the SONOS speakers still appear in my router devices’ list as still connected (as shown below) but SONOS Apps (iOS, Android or MacOS) do not “see” the speakers anymore. The only solution is to reboot the router or change the 2.4Ghz channel (which I believe reboots anyway the router). My systems (2 items):Sonos Connect:Amp (1st gen) connected via 2.4 Ghz (note: This is not 5Ghz compatible) Sonos Play:1 connected via 2.4 Ghz I forced both on 2.4Ghz as it seemed to have solved the issue in the past.  Both systems are updated. Router:TP-Link Archer AX10  Firmware updated I have a Mesh but even without it the problem occurs. To be safe I changed the Mesh’s SSID to force the speakers to always connect to the router’s 2.4 Ghz which has a unique SSID.  The router and sp

Is there a way to put the amp on standby mode, instead of leaving it on all the time or turning off the mains? The mains is hidden behind a cabinet near the floor and it’s a pain for me to bend down every time I want to turn it on or off. Thanks in advance!

I had a standalone router with no internet connection running my three Play 5's and a Bridge.This was down to how poor our internet speeds were with Sonos connected to our ISP router.Initial set up was awkward, but I got it to work somehow.But now my Bridge died, and Sonos S1 app won't detect speakers at all, neither will Airplay through Music app. What can I do to get back to that set up, and is there a guide how to set up standalone routers purely for Sonos use?Do I just have to buy a Bridge (2nd hand I'm guessing)? 

I’m looking to sell my Connect Amp and want to make sure it is compatible with S1 and S2 systems. I tried looking it up in my account and it doesn’t say. Thanks!

To hopefully fix my dropout situation (also have a turntable going into Sonos Connect and all the problems that go along with that), I would like to run ethernet cables under my floor so I can wire the Connect, a single Sinfonisk bookshelf speaker, a single Play:1 speaker, a stereo pair of Play:1s, and a stereo pair of Sinfonisk lamps. The trouble is, this would presumably require a total of four ethernet ports, and my router only has three available.  If I plug one of them into my modem (in router mode, of course), would that still work in the same way?

 I Have sonos one (x2) and a beam gen 1. can I add another one and will it improve the sound???

i have many sonos speakers in my home, in the living room i have a arc + 2x era300 + 2x sub(gen3). i would like to create a group for the era 300s and one of the subs for music only without effecting the use of the sourround set when driving from arc earc tv setup.  in other words i would like to occasionally just use era 300s and a sub when listen to music only.

I use airplay to connect my phone to my sonos. When using Pandora to stream music, I simply go into the menu in the Pandora app and select the speakers I want to connect with, and my speaker would play only what was on the Pandora app. Recently, within the last 6 months or so, Sonos has begun to stay connected, even when music is stopped/paused, and will play any audio that my phone is playing. For example, my wife is streaming music to our speaker and opens up instagram. Instead of hearing music, I hear whatever video she happens to be playing. This is very annoying - is there a way to go back to the way it was, and stop sonos from playing all audio from my phone? I imagine this could be an apple issue as well, but thought I would start here. Thanks for any help.

*Problem 1*So shop. It just disappeared so I have reset the Sonos system. I have put my email in. Then I try and add system. The Sonos comes up. It is a Sonos 1. 2 buttons on top (on/off & volume). I click connect. It then does the tuning. At the end it says about connecting it to what I assume is the internet. It asks for a password. I put the Internet password in and it fails and says use an Ethernet cable. *Problem 2 - AirBnB*We have 4 systems. I have connected one to my Sonos system. One is connected to a guests as they obviously must have done it first. One I haven’t tried and one which won’t connect at all but will on Bluetooth. How do I set this up? And then, once set up, how do people easily use this when they use the house. Baring in mind we could have 8 different sets of guest in a given month.  

Hello,I’ve tried to connect via Bluetooth my two (stereo-paired) Era 100 to a Samsung TV with no luck.I’ve followed these instructions: https://support.sonos.com/en-us/article/pair-sonos-era-100-with-bluetoothand in fact I can create a bluetooth connection with each one of the speakers, but none of these two connection reproduces the TV audio. Silence everywhere.Is this a bug or, doh, a (missing) feature?Would a line-in adapter connected to one of the Eras solve this issue, i.e. would the audio be stereo in that case?    

Hi,I’m trying to connect my Sonos devices to a Synology NAS. I am not great with technology and have underestimated the complexity of what I thought would be quite simple. I was using a Mac Mini as a server to host my music but thought a NAS was a more efficient way of hosting my music.When I try to add the NAS to Sonos I get the error ‘Your Computer refused to let Sonos connect to it’ I can use itunes server on the NAS and can mount the drive on my Mac with no issues so I’m not sure why Sonos doesn’t like it?The format I’m using to connect is \\ip address\MusicAny help would be greatly appreciated as I’ve spent hours trying to work this out!

Not sure how this happened, but since I installed the latest macOS Ventura 13.3 Update, my desktop app no longer works, doesn’t show anything at all. Strange, since the app on my phone works, but no desktop. Here is a screenshot, you’ll notice no system (I have 7 Sonos speakers): Super frustrating. 

Hi,  Last two nights Sonos has started up in the middle of the night.   Tonight, it started at exactly the time I switched my Bluetooth headphones off. Ive tested again, and the same happened.  I was listening on bose headphones, to Google podcast. Nothing to do with the Sonos app. As I close the headphones case, Sonos starts downstairs.  Can anyone help my sanity please? Diagnostic 1284306834

Hi,Due that Sonos don't want to give us the joy for a completely wireless speakers to be used as rear channels I have a question. What happens if I bond 2 era 100 to my arc only when I need them?When arc plays without detect rear channel it works the same as it would be in stand alone configuration or I have set up every time stand alone configuration?Rear speaker would dedicated only to this use but I can't leave them always in place and i don't want every time configure them as rear channels or stand alone.ThanksRenato 

I am trying to use the connect amp with my apple tv. After some reading I noticed this model doesn’t offer airplay. Would a bluetooth adapter work? Any advise is much appreciated. Thanks

Hello my Sonos arc within the last month started reading multi channel pcm instead of dolby digital 5.1.  The sound quality is not as vibrant as with dollby digital since day 1 of owning always read DD.  I have a Sony A80j arc sonos sub and 2 surrounds hooked up with sonos amp.  Not sure if an update has caused this problem or if its an apple tv problem but weird since it has always read DD.  Any insight would be greatly appreciated.

I have a set of Sonos ARC + Sonos Subwoofer + 2 x Era 300.All four are grouped into one room, and the Era 300s are used as spatial speakers. In this room, I also have a turntable with a preamplifier. If I connect the turntable to one of the Sonos Era 300s using a line-in adapter, will I be able to select the source for these connected speakers?

I bought the Ikea Symfonisk bookshelf speaker a year ago and have had nothing but problems.    It has truly turned me off from buying any Sonos products in the future. It will connect sporadically to Wifi using the SONOS app.   Once it connects, if the power happens to go off it will not reconnect to Wifi despite me resetting the entire unit and reinstalling and resetting the Sonos app.  I have even tried connecting using Ethernet cable - no change.   I always thought Sonos was a high-end reliable brand.  How can they put these substandard products in the market?  I have tried contacting Sonos support multiple times but they have been of zero help.   Has anyone had the same issue with this product and successfully resolve it? Thanks 

I’ve had a Sub Mini for a couple of months connected to Beam Gen 1. Been very pleased with the extra oomph. This week there was some kind of glitch with the Wi-Fi - my work laptop disconnected unexpectedly and Windows showed the globe symbol rather than the ‘curvy line’ connected to Wi-Fi symbol. I managed to connect the laptop to the Wi-Fi after a few minutes. The next day I noticed not all Sonos speakers were showing in the app and it was inconsistent, some speakers appearing/disappearing as I watched! I eventually decided to turn off the router and speakers, then turn them on one by one once router was back up and running. This solved the problem and all speakers consistently show in the app but ever since there has been a relatively quiet pop/crackle emitting from the Sub Mini when it is idle ie. TV on but no sound pushing through it - when perusing Netflix menu for example.As soon as we start a movie the Sub mini functions as normal. When we pause the movie the noise starts again

I have one playbar, and 02 of each play1, play3 and play5.  All products first generations except for palybar3.  not one speaker is connecting.  I ve probably made things worse by rebooting all speakers to factory settings.  any advice?

Unable to group speakers I could a week ago but suddenly the functionality has disappeared. Any ideas what may have gone wrong?Version: 15.3 (build 72240060)

HiI have an issue in my Sonos setup - I can browse Spotify music in my iPad app, but I can’t browse Spotify in my iOS app.In the iPhone app, I can start music from Spotify if playlists are favorites or recently played. But I can’t see content of lists and I can’t seach music in my iPhone. Ipad and Iphone devices are connected to same network, same version Sonos app.What is causing this? Please help/Benjamin System factsSonos devices:AMP + 2x One SL in surround setup 2x Play:3 in stereo pair 4x One NetworkMesh network (2.4 GHz and 5GHz with same SSID - TP Link Deco setup) All Sonos devices connected to the 2.4GHz network Both controllers (iPad and iPhone connected to 5GHz)Controllers/app versionsiPad (iPad OS 16.4.1) - Sonos app version 15.3 (Build 72240060) iPhone (iOS 16.4.1) - Sonos app version 15.3 (Build 72240060)

We’re having a weird problem with Calm in Sonos (IOS and Windows). Many areas of Calm are working fine, and all of them work fine via Calm’s site and app. But certain areas are broken with “Unable To Browse Music” in Sonos.Here are a few specific examples:Meditate - Kids - Cap’n Dreambeard (both of them)Meditate - Kids - Balloon BreathMeditate - By Guest Instructors - Deep RestMeanwhile, these seem to work fine:Meditate - Kids - Mindfulness with MalikaMeditate - By Guest Instructors - How to MeditateThis never seems to happen if there is not a third nested folder, all those seem to work. If there is a third, it seems to be randomly broken. It was actually easier to find broken ones than working ones when there’s a third nested folder.Does anyone else have Calm set up, and can confirm if this problem is just for me, or happening to everyone?Thanks!

I have tested with Dolby Labs > Functional Testing Album > Atmos 7.1.4 Track on Apple Music and the Arc side speakers outputs Left and Right channels respectively when paired with the OneSLs. What does the Arc side speakers output with 300s? Thank you.