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Hi,I have the following setup and problems with my Sonos Port: If I play music through Spotify connect on the Sonos port, then the music keeps dropping every couple of minutes (what I mean is: the speaker is silent and the port disappears from the S2 app. After about 30-45 seconds the music continues). If I play music through Airplay 2, then its uninterrupted. On my Sonos One speakers the music is also uninterrupted, even if I play through Spotify connect.Setup:Unify network APs 1 Sonos One connected through Ethernet 1 Sonos One connected through WiFi 1 Sonos Port connected through WiFi Music played through Spotify Connect Debugging things that I have done so far: All Sonos through WiFi vs. One Sonos through Ethernet to provoke the SonosNet restarting all APs Playing music through Airplay 2 and Spotify connect (The Port is only buggy when played through Spotify Connect, but not when I play through Airplay 2).  Unfortunately for the setup in this home, I need to be able to play through

So, I've been trying to listen to the Whispering Solo Piano Radio custom stream on my Sonos Roam.The custom screen pulls song by song from a server, as opposed to being a full live stream. It's only available via an Alexa skill.After anywhere between 5 minutes and 45 minutes the music stops. I don't have problems using the skill on my cell phone, or the cell phone app with a custom stream. The network does not seem to be the issue. Bandwidth and latency both seem fine... As well the other devices are on the same network and work fine. The Whispering support has been extremely receptive, but is not been able to figure out what's going on. I seem to be the only person reporting this issue. ​​​​​​Since I've no way of isolating Alexa, versus any other part of the process considering that's the only way it can play it on the speaker, I was wondering if Alexa is involved in any of the song by song file pulls... And if so is there some way of troubleshooting this? Thank you

I live in Japan and my iphone is set up using English.Since I use Amazon Prime Japan, I tried to use Amazon Music. The Sonos app will only take me to Amazon Music USA. Since Amazon Prime Japan membership is not valid for Amazon Prime US, I cannot complete the setup. Is there a way around this?  

Hi, I have a Mac that connects to Sonos Ray speaker over optical cable.But when I finish playing a music over AirPlay from my phone, I cannot get my Mac to play sound through the optical input.Is there a way to control the sound input of the Speaker between AirPlay and Optical Input?  

I feel if it was possible I would have found it somewhere. Just making sure nobody is sitting on a secret trick. Not looking for the airplay output option in top right control center. That only works with apps specifically designed to use airplay audio.  Thank you.  

Hello… I’m about to receive a pair of Fives to replace my Play 1s (also have Sub and Playbar). We listen to music as well as watch movies with this system and my questions are:  If I set the Fives as Surrounds, do they “have” to be positioned vertically AND when not watching movies, will music sound as good in Surround mode as it would as Stereo Pairs?

I recently purchased 10 Sonos Five, 10 Sonos Subs, one Port, and one Boost to configure as a multi-room setup and PA system. However, I am encountering connection errors whenever I try to group all the speakers or play audio through them. I often need to try 2-3 times before I can successfully connect all the speakers. Additionally, when trying to change tracks through the Sonos app, it takes a while to update or sometimes doesn't change at all, requiring me to try again later. I have connected the Port, Boost, and one Five speaker directly to the LAN. Changing track thru Spotify app is smooth. Can you please assist me in fixing this issue?

I have four brand new amps. They all are detected on the app but none of them connect. Keeps saying “Connect Amp to Power” which it is of course. I’ve rebooted, reset and replugged all devices including Wi-Fi router—nada.  help!

I thought I understood this, but clearly not. I was watching the Miami F1 GP on Apple TV, Sonos app reports PCM 2.0 (as expected from the F1TV app), on my Playbar+P3s system, and I was clearly getting engine sounds and other ambient noises from the rears (though not the commentary which was from the front). I’m not complaining, but how does this work for a PCM 2.0 signal?

I have two Play 5 (GEN 2) set up as a stereo pair sitting on Atacama Moseco 6 speaker stands. Up until now, I’ve been very happy with the sound with no need to use trueplay or the equalizer. The other week, I thought I would test trueplay after reading many reviews to see if it actually made any difference. The result wasn’t to my liking so I disabled this setting but now find the sound lacks any oomph or character. The wife even noticed the difference describing it as ‘insipid’.To get close to the fulsome sound I have been used to, I am now using the loudness setting but dialling down the treble setting. Not sure if this has anything to do with the latest software update, I’ve seen a few posts on similar themed issues. Thinking of doing a factory reset but wanted to post in case anyone has any other suggestions?     

How to use the Era 300 for Spatial Audio and Dolby Atmos QC

Surround Sound newby here! I am a composer/producer and want to use the Arc and Era 300s setup for a surround sound music experience.  I read that Sonos Era 300s will only play Dolby Atmos tracks via Apple Server.  If I mix my tracks in Dolby Atmos, can I not just connect to the speakers via Bluetooth and play the exported Dolby Atmos .wav track sent from an iPod or PC?

"What is the compatibility issue between Sonos and a WordPress website, and what are the possible solutions to integrate Sonos audio products with the website's audio player?"   

I have just rebuilt my whole iTunes library. Every number has its own artist, which also has his own folder in the music library. I have NO folder with the name “Various Artists”. However, when I open the SONOS app to the artists list, I see all artist neatly listed but ay the end of that list (under “V”) I see an artist with the name “Various Artists”. When I then click on that, I get a list of collection albums which in turn holds e specific number.NONE of these music numbers is tagged as being part of a collection.E.g: Parel Williams with the number “Happy” shows in my iTunes library as a folder “Pharrell Williams”, which hold the music file “Happy”. Sones shows this item ONLY under the artist Various Artists and (when I click on that) the album “Despicable me”. This album is not flagged as a compilation.Where do I go wrong?

I own a Sonos Move and have noticed that it powers off exclusively during playback, despite being connected to a charger, leading me to believe that the issue isn't related to the battery. After consulting customer service, they suggested that it may be due to interference, but the device continues to power off on its own. Can you offer any suggestions on resolving this issue?

When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons, and it is not appearing to connect via Bluetooth or WiFi. At the moment it’s essentially an expensive paper weight, any idea what is wrong with it?

Does anyone have any advice for my sonos saying “playing music found on amazon music” but it never plays?!I ask to search for something, it says it found it & says “now playing…” but nothing else happens!I unplugged, reset & re-installed speakers & updated the app. I am at a loss!

How do I get voice assistant to work on Sonos roam?  The product is not showing in the app to connect

Hi. When I use the Sonos app on my iPhone, I see a prompt at the top of the screen:“Sign in to use new features.”But when I tap on the link, it autofills an email address that isn’t the one through which I’m currently registered, so I’m not able to log in. And I can’t change the email address to the correct one, even though it’s stored in my 1Password account.When I use the website, I can log in using my correct email address and PW, but that doesn’t help me on the app.Can anyone tell me how to fix this? Thank you.

Since adding a Roam to my system some of my speakers will intermittently stop playing even though the app recognises the speaker and says it is currently playing. Then after 5 or so minutes it just start playing again. What should I do? Where do I start to troubleshoot? The wifi in my apartment is great so no issues with connection

I want the Sonos Voice Assistant to play music from my own LIBRARY. I am fed up with voice services like Sonos VA only playing music from streaming services. Is there a way or a hack I can do to make this work? Thank you 

would like to connect my Sonos zp80 to Samsung HW-Q990B.Please send me some instructions.  

Good day all,My set up is Apple Music running through the Sonos App on my iPhone to a Sonos Arc (HDMI connection to my TV and wired broadband connection to my router ) with 2 x Sonos one’s SL set up as surrounds ( music playback on full setting ). I am enjoying the quality of Apple Music spatial audio!I read somewhere that the Sonos app pulls digital music files direct from Apples server. Where does the digital to analogue conversion take place? Does the Sonos ARC and One SLs have a built in DACs ?Thank you.Karl    

I have Sonos Ray (and Port for pure audio purposes).  Can I get surround sound effects (4 ch) for movies by just adding two Sonos One’s?  

Hi All,Big Sonos fan here and we have them all over our condo.That said, the condo we bought had an ‘in-ceiling’ speaker installed with an ethernet wire going to the AV closet.  I remember from when we were viewing the condo, that the old owners had a Sonos Connect in there, which I’m guessing they used to connect to the ‘in-ceiling’ speaker.  What we are trying to figure out is how to connect the ‘in-ceiling’ speaker to our current Sonos app/system.  I’m not sure if still need a Sonos Connect to do this, or if there is a simpler way now?  Our existing Sonos products are all wifi (Arc,Sub,Moves).I’m also unable to tell if the actual in-ceiling speaker is a Sonos product or not.  I see grills for in-ceiling speakers being sold on Sonos that look the same, but I can’t find any other images of what we have (see pictures below). Any help with the simplest and easiest way to get this speaker onto our existing Sonos network is appreciated and cheers!Phil