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Ma sonos roam ne fonctionne plus en wifi.elle apparait eteinte lorsque je lance mon systeme.pourtant le voyant est blanc fixe. que puis-je faire pour qu’elle se connecte à mon système des que je l’allume?merci

I have tried out both iOS phone and PC to add on Spotify playing on SONOS app. Its not work and unable to find the services as community provide the way how to add on.Tried restart both spotify and SONOS apps, it does not help and solve the issue. Please help and advise on this issue how to resolve it.Appreciate all members and kind advice.

When I play music via Beam I need tu turn the TV on otherwise I cannot play music. Also when I ask Google to play music from YouTube music the Beam responds but does not play music unless I have the TV one. Is there a setting so I don't have to have the TV on to listen to music?

Hi!I have 2 Wifi SYMFONISK Sonos speakers and would like to add them to a bluetooth system so I can listen to both bluetooth and wifi speakers under the same group.Is that possible? Would I need another Sonos device for that? Thanks!

Hello all, I recently bought a pair of ERA 100s, and a sub mini for a living room set up. The initial set up worked fine, but afterwards I was continually getting the “cannot find your Sonos system” message in the app.So randomly, it will show up sometimes when I open the app, and more often than not, I’ll open the app and it won’t find the system anymore. I tried looking around the internet and and this is what I’ve gathered. I’m on TELUS in Canada using their Telus Wifi Hub (looks like white trash can) made by Arcadyan. I believe it’s a modem/router combination device. I’m positive from what I’ve read online that this device may be the root of the issues but I honestly just don’t know. Here’s some information about my home.-I do not have a mesh network, or any other routers. I only use the Telus hub.-I do have a basic network switch connected to my router that is used for 1 room to hook up multiple devices. (It’s a NETGEAR 8-Port Gigabit Ethernet Unmanaged Switch (GS308))-I am not in

Reset my network and now my surround sounds are in a different room to my arc and sub. I’ve tried removing them and readding them then I lost them altogether 

Hi everyone, I’ve got a Move which doesn’t appear to be turning on or charging over USB-C as the battery indicator and main status light aren’t lighting up. Unfortunately I don’t have the dock as it’s a 2nd hand unit. I’ve tried 2 power supplies which should be able to provide the power it needs (65W laptop charger and a 90W charger from a Philips 346B1C PC monitor, the monitor can provide 12 V/3 A and 15 V/3 A which meet the Move’s spec).To try and diagnose where the problem is, does anyone know:Can the Move operate without the battery if it’s plugged into power? Can I run diagnostics over the USB port? Is there a way to check the battery level (including with a multi meter)?I’d also be interested to know if there are other steps I can take to diagnose and (hopefully) fix the problem. Thanks in advance

Estoy hasta los huevos de los productos SONOS (para mí muy buenos), porque no envían manuales en español. Por cierto, no somos Latinos, somos Hispanos. ¿Cuántos españoles han escuchado hablar en latín? Tengo un problema de redes, ya que poseo tres productos SONOS (si lo llego a saber), están configurados perfectamente, pero la Ray lo último que he comprado sustituye al Roam que utilizo cuando me ducho.  Con la Play 5 no hay problemas, porque tengo dos redes de internet en casa, y tres Sonos. Los dos que están en la misma red pero con nombres distintos, cuando pongo la TV, no me funciona el Roam, sólo la TV, aunque esté apagada. **Title edited to meet the Community Code of Conduct.* Moderator edit:Google Translate-I'm fed up with SONOS products (very good for me), because they don't send manuals in Spanish. By the way, we are not Latinos, we are Hispanics. How many Spaniards have heard Latin spoken?I have a network problem as I have three SONOS products (if I know), they are set up perf

i recently subscribed to Apple Music and added it to Sonos. When I wanted to play the tracks that I saved in my library, i noticed that all tracks are sorted alphabetically instead of by date added like in the Apple Music app. this is really annoying, since I usually listen to my favorite tracks from new to old.  is this a bug or a missing feature? Perhaps I don’t know how enable it? id appreciate some help.  best regards 

Hi guys, I'm trying to use a remote controller with my Sonos Ray, but nothing works... Tried 3 different remote controllers and all options like moving closers to tv, new batteries etcetera... Help.

Is anyone in the know able to shed some light on this issue for me, as sonos support have been no help. I have an eligible product in my sonos system , that has meant I am eligible for the 30% discount under the upgrade programme. I was testing out my basket to see which items I could apply the discount to. On first attempt the discount from the upgrade programme seemed to auto apply. However I then emptied my cart. Since then the discount is not auto applying and I cannot see a discount code on my upgrade page. Even though it says the product is eligible and the discount is activated.Has anyone else experienced this issue please? Sonos support have been no help and just keep telling me they don’t know why it isn’t auto applying. Thanks is advance.

Hi,Purchased my sound system ~1 mo ago: Arc + 2 x Sonos One 2nd gen surrounds.Well of course they announced the Era 300.  Ok, no matter I’ll get a 30% discount.Hmm 15%, okBut actually I’m not seeing any upgrade discount for Sonos One G2.  (I do see for G1)..Jean

Sonos move user here. Spotify is linked and will play when used through the app. When controlling through voice Google will say “ playing Michael Jackson on Spotify”. Them nothing. I can change the song and volume using voice commands. Just won't launch. 

I have the Sony A80K I just bought and can’t get my Sony settings correct so my Sony remote will control my sound and not the default TV speakers.  I had this setup for my past Samsung TV and could use the Samsung remote on a TV or my Apple TV remote to control the sound. I have the 2nd playbar with the optic able to connect, a sub and a SL and one speaker for my setup. 

As noted I would like to hook up a Boost to handle my existing speakers 10 all in but also have a Roam.  I know that the Roam is not compatible with Boost but will it still run off my wifi and sync with them when in everywhere mode?

I have the sonos beam and two sonos one SL speakers.  I have one of the sonos one speakers in my dining room and the other in my kitchen.  Is it possible to have the volume of all 3 speakers respond to my TV remotes volume button simuntaneously without stereo pairing them?

Hello! I am considering using the Sonos Amp with my Bose Acoustimass 5 as rear surround speakers for my home theater. I have the Arc and Sub (gen 3). How would this setup be compared to just getting Sonos Ones or Era 100s? Especially since using the Bose will introduce another subwoofer (passive). 

Bonjour, mon enceinte Play5 ne se connecte plus à ma box  en wi fi, en revanche la connection se fait en câble ethernet. Je crois avoir tout essayé je me demande si cela ne vient pas du sonos. Merci avez-vous des réponses

My Sonos Connect has become very unstable. It is connected with a patch cable directly to my router. If I connect my One SL speaker to the same cable it is stable and works, so it is not the router and not the cable.If I switch the power off and then on my connect works fine for a short while playing music (5-50 minutes), but suddently stops. Most often it stops within a few minutes. I can start the music again a few times before the app eventually reports that there is no network connection to the sonos connect :(I have noticed, that alle LEDs on both NICs from time to time swithces off at once and shortly after turning on again and then back to normal with the active NIC indicating connection and NW traffic.I have succeeded updating the software (required several retries), but it did not improve stability.Any ideas? Is the device broken?Thanks :)

If I don’t use my Sonos Play 5 for a few days, weeks etc. then come to use it with my Ipad, I go into Apple Music and then AirDrop, which shows the Play 5 as actually playing but no sound. Then sometimes if I leave the music may just randomly start playing out of the blue without doing anything else, after ten minutes or so.

I’ve searched on here for any fixes but can’t find any. After working fine for a couple of years my Sonos Move now just has a permanent blinking white light on the top and no amount of resetting etc will fix it. When i hold down the power button it will eventually turn off the light but i don’t get the usual chime sound. Turning it back on and resetting just results in it coming back to life silently with the blinking white light again.

Just a quick check if the Move is still compatible with S1, reading the general table, it should be, but based on the Q&A of the product, it shouldn’t… Is it a new version which is not compatible with S1 anymore and the table is not up to date or it is just a mistake in the Q&A?Thx! 

Since installing Sonos Ray sound at I can’t connect to my existing Sonos Play 1 (in a different room) or my Symfonisk (same room). Is this a common problem?  Using Sonos 2 app

Hi folks,I am intending to renovate my living room and considering placing a ceiling fan. However, this may affect the spatial/Atmos Dolby effect of my setup - arc, sub and 2 rear era 300. I was googling around for answers but there are mixed response. I would assume that an operating fan will definitely distort the upward firing sounds, but will a stationary fan affect significantly? Any thoughts? CheersGab

In my livingroom i have a single Arc that i want to tune with True Play tuning. The app starts the proces but tells me there is a speaker missing and it stops the process?? I do have 2 ERA 300’s + Sub mini in another room. Atm in time they are not connected to the Arc because there are no floor or wall mounts available (crazy if you think about that) to install my cinema set-up. That’s why i put them in another room to listen music until the mounts release in June.  My system sees all speakers in 2 different rooms and work properly per room like they should. My Arc has no missing speakers in the app like Arc+?+? or something.  why is trueplay missing a speaker in my room with a single stand alone Arc?