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If my wife uploads the app as well, does she need to create a new account or does she use my login and password?

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

I click Log in to try new functions, and it consistently gives me the Let's try that again error. I CAN see what's currently playing on the Sonos (playing via Bluetooth). So the app can definitely connect to the network. I have the same problem on two different Sonos systems. So the problem is likely with my phone (iOS 16.4.1). Another person's phone works fine, again pointing to a pointing to a problem with my phone. What I have already tried:Uninstall and reinstall the app, deleting all data and connecting to the existing Sonos system. All worked but connecting to the Sonos service.Reset app.Restart router.Restart Sonos. Any ideas? Thanks!   

HiI noticed recently some changes in the SearchSome results won’t be showing in Sonos search, such as Youtube Music.How to reproduce:Use old (classic) Search “frozen” in the Sonos App, in section Youtube Music “Frozen(Original Motion Picture Sountrack” and among others cannot be found at all in the “Album” section If use the new Search feature, the result won’t show up at all, it says “no result” I’ve also attached the search result on Youtube Music official website (for comparison reference)Please find all screenshots attached.Youtube music search result shows Frozen (Original Motion Picture Sountrack) New Search won’t show any results for “frozen” Old(Classic) Search only shows partial result  Moderator edit - picture removed due to bad language. It showed results for Frozen from YTMSame goes for the desktop versionModerator edit - picture removed due to bad language. It showed results for Frozen from YTM

I am unable to log in and/or add product to my account.  I’m able to play music to existing Sonos products, but continue to get “Let’s try again…your phone may not be connected to the internet or your internet may be out.”    it’s not, I’m connected and it’s working fine.  Wife’s phone can connect and add product.  Please help, this is driving me crazy 

Hi, if I’m not wrong, it was once possible to search a connected local music library using the Sonos 1 controller. Currently, search functionality works only for connected services like Spotify. This is a real bummer of a limitation. Is there any way to revert back to the more comprehensive search index?I read something on the Web saying it was possible to choose between “classic” and “new” search, but that ship seems to have sailed.Is there any way to go back to classic search, assuming that’s the way to search a local music library? 

I have a brand new Arc.  While trying to set up Trueplay, most times I can complete the sitting portion, but have yet to be able to set up the walking portion.  Indicates there is too much noise.  There is no noise - AC is off, all appliances are off, my dog is in the other room, etc.  Two of us have tried to do it - one barefoot, the other wearing socks.  We’ve walked the room, we’ve stood still in front of the speaker (less than 3ft away), etc.  We are moving the iPhone slower than in the video and walking slower.  iPhone 13Pro without a case.  Have blown out the iPhone mic with air to clean it.  Have rebooted phone and reset speaker. The room is large and has a high ceiling and is mostly tile floor.  The representative yesterday could only tell me to move the phone slower - which again is being moved slower than in the video.  Today we even tried just standing in front of the speaker without moving the phone and it stopped the echoing because there wasn’t enough vertical movement. 

I would like to place my sonos arc inside a tv cabinet that has a niche. If I add Sonos One to make the surround, the side speakers of the sonos arc (the ones that would be used to recreate the surround) would stop working, therefore not creating problems if I insert the speaker inside the niche or would the sound still bounce?

Hello, in your opinion, is it better to add a Sub Mini to Sonos Beam Gen 2 or add 2 Sonos era 100 speakers? My intention is to listen to music.

Hi, I have some old movies at home that I would like to watch with my family, but they have sound in DTS-HDMA, which my soundbar and TV do not support. So, my solution is to convert the DTS-HDMA to Opus. However, when I start playing the movie, the application displays "Dolby Digital Plus," "Dolby Digital," or "PCM Multichannel 5.1." I'm wondering if this is normal. My TV is configured with eARC and pass-through, but I don't know if that helps. I've tried everything, and I'm confused.  

Hello,I have insert on Sonos system my Spotify account (Family plan), but when I try to find something I Have difficult to find songs.If I try on direct on Spotify app, with same account, research works regularly.

Hi, I live in Tunisia and I have a sonos play 3. My question is why sonos do not work with google home in my country? Thank you for your help

I have been having the issue where my subwoofer is quiet ever since upgrading to the Arc from a Play Bar a couple months ago. I just moved to a new home so attempting to get it functioning properly again at this time.  If I connect the subwoofer to the same room as my Arc the woofer give minimal power/bass and even upon “chime” verification sounds from the Arc rather than the sub. I can switch the sub to another room and get good sound but as soon as I reconnect to the room with the Arc, it is again dampened. 

Does Sonos in-ceiling speakers support voice casting with Josh.ai? Setting up 9 audio zones and looking to integrate josh.ai as home automation voice assistant.  

I was checking my Roam battery percentage and it was looking very nice after 2-3 hours of playing. But when checking at the top, it seemed the percentage shows a different value. Seems like a bug. Not sure if this is where I should report this but I could not find any “report bug” buttons.  

After about a year of having issues with my Arc and  my TV, I was finally able to get them to play nicely together today by following some advice on here. I unplugged power from both, and all HDMI inputs from my TV. Plugged the power back in on both, hooked up only the Arc via HDMI to the eARC port and all was great again. However, as soon as I plug my Apple TV back in via HDMI, the TV and Arc no longer communicate. Sound is output, but volume control no longer works. The Apple TV and Sony Bravia integration seems to “break” as well as the TV will no longer turn on with the Apple TV. If I connect the Sonos I after the Apple TV, the TV loses the signal from the Apple TV immediately.  Anyone else run into this issue and found a way to fix it?

Hello Recently Apple Music is no longer supported with Google Assistant. But only through Sonos. It is still functional with Google. Someone this is why? Is it a bug? It's probably related to the conflict between Google and Sonos. Already YouTube Music was down for 2 weeks. Now it's Apple Music's turn.

I recenly purchased the Sonos 2 Amp and the Port. I have a house that is wired with speakers that are driven through a Insignia 200w receiver/amp combo. My goal was to connect my turntable to the amp and connect 2 speakers direclty to the amp to get the best sound quality. I also wanted to be able to stream the music playing on my turntable to my Insignia receiver/amp and have the option of playing the music throughout the house. The rep at my local stereo store recomended that I purchase the Amp, plug the turn table into the amp along with the 2 speakers and then purchase the Port and hook the Ports up to my receiver/amp using the AV ports on boat. I connected everything and have beautiful music playing throu the Amp however I am not able to get the music to stream from the Amp to the Port to the receiver/amp. I am beginning to wonder if this is even a possible scenario. I have both the Port and Amp showing on my Sonos App and I don’t see anything that woulf be in the way except the A

When I use the search function, I cannot access content from DR Lyd. I am asked to approve (“godkende”) access to the service again. Trying to do that immediately takes me to a message indicating that it has failed. It’s been like this for a while.See screenshots below.  

I am experiencing some issues changing streaming method.The issue appears on a system composed by Sonos One (LH) + Sonos One 2nd (RH) + Sub 2nd.Music service: Apple Music.Streaming with Sonos S2 app: no issue, good quality, good bassStreaming with Airplay2: volume is lower, bass are lower, sometimes LH or RH stop working when passing through next song (this happen mostly when streaming “lossless”, so I guess depends on internet connection)Streaming with Alexa: this is the bigger issue, playing starts with sub not working, so only stereo pair is playing but without bass. During playing, opening Sonos app, I see that removing sub (system → Sub audio → remove flag from “Sub”) the bass increase, because bass pass from Sub (not working) to Sonos One speakers. Somebody could help me solving Airplay and Alexa streaming issues?Thank you,Andrea

Has there been any update on this issue?I have 7x Sonos gen 1 speakers in my house and at the moment they are just expensive bits of plastic gathering dust. 

So today I ran into an odd issue with both my Move and Roam, when I go Hey google play XXXX on Pandora. It will respond playing XXXX on Pandora, then silence. Same thing happens when I say play XXXX on YouTube music. It will response playing XXXX on YouTube music and then silence.If I go into the app on my phone and select what to play, it will start playing on the speaker.Losing the ability to have music play via voice command just started in the last day or so. When asking the google assistant about weather and such, it will respond as expected. It seems to be just with playing music currently.I’ve tried rebooting the devices, no change. I removed google assistant from the Move and no difference. I’m not sure if this is stemming from a larger issue I’m having with Sonos and google assistant where when Pandora is playing I can’t use voice commands to like a song, again I need to go into the app to do this.

Hi, I posted this issue in the past but the problem is coming back:  Issue:After 24h (sometimes just a few hours) to 48 hours the SONOS speakers stops playing and impossible to reconnect to the speakers. When it stops playing the SONOS speakers still appear in my router devices’ list as still connected (as shown below) but SONOS Apps (iOS, Android or MacOS) do not “see” the speakers anymore. The only solution is to reboot the router or change the 2.4Ghz channel (which I believe reboots anyway the router). My systems (2 items):Sonos Connect:Amp (1st gen) connected via 2.4 Ghz (note: This is not 5Ghz compatible) Sonos Play:1 connected via 2.4 Ghz I forced both on 2.4Ghz as it seemed to have solved the issue in the past.  Both systems are updated. Router:TP-Link Archer AX10  Firmware updated I have a Mesh but even without it the problem occurs. To be safe I changed the Mesh’s SSID to force the speakers to always connect to the router’s 2.4 Ghz which has a unique SSID.  The router and sp

Is there a way to put the amp on standby mode, instead of leaving it on all the time or turning off the mains? The mains is hidden behind a cabinet near the floor and it’s a pain for me to bend down every time I want to turn it on or off. Thanks in advance!

I had a standalone router with no internet connection running my three Play 5's and a Bridge.This was down to how poor our internet speeds were with Sonos connected to our ISP router.Initial set up was awkward, but I got it to work somehow.But now my Bridge died, and Sonos S1 app won't detect speakers at all, neither will Airplay through Music app. What can I do to get back to that set up, and is there a guide how to set up standalone routers purely for Sonos use?Do I just have to buy a Bridge (2nd hand I'm guessing)?