roam keeps dropping out

  • 28 May 2023
  • 2 replies

I recently bought a era 100 and a roam. The roam constantly stops playing when in airplay. The battery is over 80% and it drops off the network and I have to turn it off and on again. This happens several times an hour. I have a system of ubiquiti unifi in wall access points. Can anyone help? 

The era is fine. 


Best answer by Sotiris C. 29 May 2023, 14:17

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2 replies

Userlevel 5
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Hello @StephenTonks, welcome to Sonos Community!

There could be some interference, please have a look at the Reduce wireless interference Support article.

Does this happen only during playback through Airplay? How does the Sonos Roam perform when playing via the Sonos app?

If actions from the above article are not helping, I would recommend to Submit Diagnostics within 10 minutes of the Sonos Roam stopping playback and reach out to Sonos Support for some live troubleshooting.

Thanks so much for your reply. 

i don’t think it is interference as it happens in the garden and the house. 

yes it happens with sonos app too. 

I will try the diagnostics thanks again! 🤩