![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/02e45573-1ee2-48d7-8a59-f606ad0d481d.png)
![](https://uploads-eu-west-1.insided.com/sonos-en/attachment/761ea8d8-9477-4583-a62f-e9859afc9a38.png)
Hello community,
I have my sonos wired to my Linkys wifi system. My phone never has problems with connecting to Sonos. However, my girlfriend regularly is unable to connect to sonos, although she is on the same wifi network.
Any idea what can cause this problem?
Moderator Edit: removed pictures with serial numbers