Answered

Hi everyone, it’s been asked often, but I couldn’t find the answer. Since yesterday sonos can’t access my Synology NAS. “Access to the shared folder is denied - check the username and/or password.”SMB1 is clicked, as is NTLMv1 authentication. Using the controller S1, but same problem when accessing via windows pc. //NAS/music or \\NAS\music//192.168.1.11/music (and also back-slashes), all don’t work and give me the same error message.  Can anyone help?Thanks! Amar

bonjour,je dispose d’un système Sonos de 1ère génération éligible à S1 et pas S2.Je souhaite créer un nouveau système Sonos distinct pour paramétrer une enceinte Sonos Roam SL. Elle fonctionne sur S2 uniquement. Comment faire coéxister 2 systèmes (S1 et S2 sur des enceintes différentes)? A date, je ne parviens pas à paramétrer la Sonos Roam SL.Merci

Hello I would like to  connect my Sonos Connect to Samsung HW-Q990B. Can I use the digital optical audio cable? what android should I use?

I just bought a Port to plug into my receiver in my office via coaxial digital.  I also have a stereo pair of Symfonisk bookshelf speakers, a Roam, and an Era 100.  I have noticed that when I try to group them all together, only the Port is slightly out of sync with the other devices.  I have to go into the audio delay on the receiver to adjust the lip sync delay to about 3 to 4 milliseconds in order to get the audio close.  Is there a way to adjust the sync from the Sonos app so I don’t have to keep readjusting the receiver?The Port and one of the Symfonisk speakers are plugged in via Ethernet.  Everything else is connected via Wi-Fi.

I have an existing sonos 5 speaker that connected easily and I recently purchased a second sonos 5 for the same room. I have not had any luck trying to “add a product”.  I have disconnected the new speaker and reconnected to see if I could add that product — no luck. I then tried disconnecting and reconnecting the router — no luck adding the product.  I have also tried to disconnect the old sonos 5 and adding the new product — no luck there as well.  I am adding the product with my iPhone 13 and I have turned it off and restated that (thinking that may be an issue) — no luck adding the product.  Any more ideas how I can get this going??  Thanks!

I am writing this as a some what measure after spending almost 2hrs on the phone with 2 different customer service people.  The first was helpful but didn’t resolve the issue, the 2nd was absolutley uesless and dismissive. Wow. The short… I’ve had sonos for years, I have a large DB of songs that have played fine.  But after updating to 15.3 its a fire in the whole.  For me the problem seems random.  I can see and play most of my songs but many indicate that they are “not encoded correctly”.  Also MANY of the songs don’t even show up in search, even though they are only my NAS and can be played if accessed directly.    I’ hav deleted files, and uploaded new versions and nothing gives.  Its just random and thats the worst part about it!  My song collection is largely from CD rips and purchases from various sites.  I do not use apple.music.   The punch line… all of this was a none-issue before upgrading to 15.3I have an open ticket number #[removed] and I would appereciate any help that y

I have the following setup in backyard: Amp connected to outdoor 3rd party speakersAmp LFE connected to dedicated sub amp LFE input I plan to add another Amp and 2 more speakers to create surround sound for movies. If I wanted to add another sub with its own dedicated amp, can I do the following?1. Y-split the LFE output of the primary Amp that's powering my current speakers and connect the split connection to 2nd sub amp?2. Can I use the LFE output of the 2nd Amp (powering surround speakers) and connect it to the LFE input of the 2nd sub amp? TIA!

I have two pieces of Sonos gen 1 gear (a Play:5 and a Connect), which I use to play songs kept on my Synology NAS.  I have SMB1 and NTLMv1 authentication both enabled.  This used to work fine, but as of the last Synology software update it fails.No other devices on my home network (and there are many) have any issues; it is only my Sonos gear.I have seen many other posts with this same issue, and your response in all cases that I’ve seen is that this is my problem because I’m still on S1, and you’ve fixed this in S2.  Fine, how do I run S2?  What is my upgrade path?  Because if the upgrade path is to throw out all my Sonos gear and spend over $1000 on new gear, that doesn’t really work for me.

Browsing by composer misses many CD’s. Update Music Library Now misses quite a bit of CD’s. Looking for ideas as to why. Browsing by folder reveals all of the CD titles.What S2 shows. Last 2 items not in Beethoven folder.Directory listing of Beethoven folder as stored on NAS 

I integrated the itunes library into my SONOS app and everything works fine both on Wifi and Bluetooth.However, if I just want to play music directly from my itunes app to the Sonos Move over wifi it does not work??  Bluetooth works fine.  I guess there is no way to map the direct itunes music from the itunes app to the Sonos move. 

I never thought sound setting could be so complicated, the settings you need to change to make things work and no device gets it quite right. I am using a LG C1 with an Apple TV 4K and a PS5. My Sonos setup is an Arc with sub and a pair of Ones. There are numerous options to try and get the audio format that works for everything but all seem to be a compromise and fairly confusing, at least to me.Firstly the Apple TV, when the LG tv is set to passthrough there is no Dolby Digital or Dolby Digital Plus, it passes the audio as LPCM 7.1, but Atmos works. You can change format in the Apple TV settings which makes it send DD 5.1 but for some reason turns off Atmos when this is done. I am unsure why there is no way to set it to play DD for non Atmos and keep Atmos on, or why you can’t select other formats like DD Plus. I have read that LPCM is better because it is lossless. But for me Dolby sounds better, as though it is not just about channels but how Dolby separates audio sent using Dolby

Am considering getting an Arc and surrounds. Wondering about whether the 300s provide a big advantage over the  100’s. Any thoughts?

my sonos system consists of 2 Roams and a Move all in different rooms of my house. I have a Deco mesh wifi system consisting of my main router and a mesh pod upstairs, they each provide full coverage for my entire home (home size is 3600 sq feet).  My sonos system rarely is always functioning at the same time, one, two or all three speakers are usually not on the network. when i turn them all off, turn them all on, reset the router sonos rarely if ever connects all the speakers. the speakers magically just appear and start working again after an hour or two and them disconnect randomly so i have reset them all and redo the router. it’s very frustrating. i ordered a Sonos blast to see if that will help. If it doesn’t i’m giving up on Sonos and switching to something more reliable for my home stereo. Anyone have any suggestions before I bail on Sonos?  Moderator note: We updated this article in October 2023 with new information below.Please also have a look at this troubleshooting guide

I would like to know if the era 100 IS still really good with a Android système instead of a iOS système?

Within the past week all Sonos and Spotify functions have stopped working on all my iOS devices - iPhone 12 and MacBook Pro.In Sonos any station or music I try to play gives an “unable to connect” message.In Spotify I can see all the devices (speakers; PlayBar, Play 5, Connect) and can play directly on the iPhone or MacBook, but when I try to connect to a device (speaker) it shows “connecting” but never connects.Router has been restarted several times. Both Sonos and Spotify apps have been deleted and reinstalled, all to no effect.Help please? Thank you!

Hello,So I just got the Sonos Beam 2 and want to use it to it’s full capacity, meaning Dolby Atmos.I own an Epson TW6250 projector and I use an Amazon Fire Stick Max 4k to have access to Netflix, Hbo Max, etc.The issue is that in Netflix I can’t get Atmos (I’ve changed the settings to HIGH) and when I check the Fire Stick settings, it’s set on Auto (in order to get the best sound) but Atmos is not recognised.The HDMI cable is gold plated, so the highest 4k hdmi cable out there, I paid around 100 euros for it.Can you help me fix this issue? I want to be able to enjoy Atmos!Thanks!CPS: I attached an image to showcase what I mean by Detected Audio Capabilities Dolby Atmos = No. 

I just picked up a Sonos 3 at a yard sale for my son. Should he download the S1 or S2 app? He’s currently also running a pair on One SL’s 

Vi benytter kun  mobildata og ruteren vår er mobil Wifi sone. Jeg får ikke symfonisk til å virke med mobil wifi sone. Hva gjør jeg for å få det til?

I can't pair my arc soundbar to my cell phone. I've gone to the end of the internet with no luck. Plug Un plug set and reset stand on my head ... everything and no luck .  I need help !!

This is something I’ve been meaning to ask for a long time. When I go to My Sonos and then SONGS, it just plays one at a time. It would be way better if it played them all, like a Playlist. I’m probably doing something wrong and if anyone has any info I’d really appreciate it. 

I have been highly disappointed by not being able to connect Amazon Alexa with my Sonos era 100.Please release the services in UAE.Manupriam

Can you please provide me information if Sonos is actively working on creating skills for Alexa India Account. If yes, whats the target completion date. If not, is there any other way I can add Sonos skills in Alexa India account or connect echo dot to Sonos Playbar?

I am trying to set up a Sonos move for the first time. It shows a message saying "Sonos move is connected to wifi but may not show up in the system tab. If so press and hold the power button for 5 seconds then turn on again and continue setup from the systems tab."However nothing shows!! I have reinstalled the app and reset to factory settings multiple times and cannot think of anything else. 

Hoping to get some help in this forum.i have the input of HD FURY connected to my mac and the output which says earc audio to sonos beam 2 and the display to my Samsung TV which has a ARC port.when i play movies on my mac the output on the sonos app is showing as multi channel PCM 7.1 which I initially thought was dolby atmos but just found out its not.i have the latest version of the software and done a factory reset as well but still showing as multi channel pcm 7.1hoping someone cane help me here to get atmos through hd fury.Happy to provide more information if needed  

Hi there!I uploaded several songs with proper metadata on YouTube Music. Until a few days ago, when I searched for an album by typing the artist's name under 'Album' and tap the YouTube Music Library, I was able to find all albums by that artist. However, since today, I can only find two albums for that artist and some or none for other artists.But if I select "Songs" and tap YouTube Music Library, I can see all the songs by that artist. This issue is occurring on all devices (Android) with the Sonos app installed in my house, so it is not a problem with my device.I have not made any modifications during this time, and I have also tried removing and adding the YouTube Music account.This problem occurs regardless of whether I use the old or new search tool.SonosApp updated to the newest version.There are some problems with the Sonos app or with the API?How can I solve?Cheers