Answered

Apple acquired Primephonic in 2021 with the intention of using that service as the basic of creating their own music solution aimed specifically at the Classical music genre.I did not pay much attention at the time but I thought this was more for dealing with the enhanced meta data/tag information needed for the Classical music genre. For example the same music title composed by the same original composer may have multiple recordings from many different orchestras over time and with sometimes different conductors, soloists or singers any of which might be specifically looked for by classical music enthusiasts.Well Apple are this month finally launching their new Apple Music Classical app which is the dedicated app for classical music and will be backed up by the current Apple Music streaming service. It will be free to existing Apple Music subscribers.See - https://apps.apple.com/app/id1598433714Initially at least it is only available as an iPhone app and not an iPad or Mac app.The rel

Hello to all. My SonosRoam can't find unpnp or smb shares. This happened after changing the ac router to ax. But my denon ceol finds unpnp and nvidia shield tv finds unpnp/smb. Sonos connects to the router and the ssd connected to it, but it says that there are no media shares... Since my denon and nvidia find all shares, I don't want such advice that: you need to disconnect ax or something similar. If my old devices work with the new router, then I think that the problems are not in it. Thank you in advance for your suggestions.

I have a Ray, 2 Ones, and an Era 100. What is the best way to set them up? The Ray is in front of the tv, the Ones on the right side, the Era on the left by where I sit. If I try towatch a movie, the sound is boomy and echoic, can’t hear clear dialog. Please help. I am also new to Sonos, love the speakers, think the set up requirements and the user guide aren;t worth s--t, If ever a company needs to incorporate Chat GBT, Sonos does.

Hi guys, The offer for 3 months apple music came up on my app but I didn't yet have an apple Id. I managed to finally get one but now the offer doesn't appear anymore! I tried looking on the website but there's no option to redeem it. Anyone else know a way?

I send back my amp and waiting for the discount. How long it takes to get it? 

Has anyone else had issues setting up Alexa on their Era 100? I have a One with Alexa enabled but when I try to add Alexa to my 100 I get a “There was a problem adding Alexa” error after clicking the “Sign in to Amazon” button. I have logged out of and back into the Amazon Alexa app, and disabled/re-enabled the Sonos skill in that app. 

Why are the voice and picture so out of sync on my Sonos Arc and Samsung QN90 TV

Hi,  recently upgraded my system and got 2x era 300 to replace my Sonos ones.  I have an arc, sub and era 300s and every so often they keep going really quiet for like a second or two.  I have submit the diagnosis 1098022638 within 10 mins of it happening. Didn’t happen before on my previous set up.  thanks. 

Can I use a Sonos One and Sonos move into Stereo mode?

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

Hi,I'm using Amazon Unlimited. I want to browse for a song on the Amazon Music App, then start playing it on Sonos, without having to search for it again in S2. Is there a quick way to do this (eg menu items or share URL link)?I don't want to use Cast/ Connect because then the music won't play in Hi Res if it is an Ultra HD track.I don't want to browse on the Sonos app, because, amongst other reasons, I can't see if the track is Hi Res.The closest solution I've found is to cast the track, then press three dots and choose 'Search [The Artist]'. But I then have to stop the cast, search for the album, find the track and play it.Am I missing a trick, or is that just the way it is?Thanks v much

I’m an Android user and I’m considering switching to Apple Music from Spotify but one of the biggest things stopping me is that within the Spotify app, I can bring up the devices list and play to any of the Sonos speakers in my house. Is there a way to do this with Apple Music or do I have to use the Sonos app?

Hey guys, As you are probably aware, Sonos has recently introduced the spatial audio feature. However, I have noticed that this works when playing music from Apple Music through the Sonos app because when I try to listen to music directly from Apple Music, I just lose this option.I am curious to know if this is a technical error that needs to be fixed or if this is how the feature is intended to work.Thanks!

Hello to all,I have a Beam Gen2 + SUb Mini I use the system for music + home theaterI use Amazon Fire Stick 4 Ultra HD that it seems should give DOlby Atmos (on “sound diagnostic”) but:I get the badge “Dolby Atmos” on some Disney+ movies Don’t get the badge “Dolby Atmos” badge on Netflix and Prime movies (same title has the badge on other account)So, i played a movie in Disney+ with “Dolby Atmos” badge….and can’t feel it...is there a way I can check that the sound is effectively “Dolby Atmos”???Sonos diagnostic : 353337923 Please help!My TV supports DOlby Atmos….  

Sonos beam got disconnected from my Panasonic tv

I have a few suggestions regarding search function in the app, and the search engine itself.  Using S2 on current ios devices or windows desktop app, sonos software up to date.current search in music library is “literal” and only works on exact text matches.  Some of my albums/tracks show “piano concerto” and some show “concerto for piano”, and if I input “piano concerto”  only tracks with that in the track text appear.  In itunes, and most other music apps, if I search for “piano concerto”, both show up. when I use the sonos app to search spotify, I can use “piano concerto”, “concerto for piano” or “concerto piano” spotify shows the same results, apparently doing an implict “and”, not simply a literal match. possible addition of boolean search so “and” and “or” can be used, or perhaps , or + operators there is no search from the edit playlist page in the app, where I would most like to perform a search. there doesn’t appear to be a way to search for a combination of artist and track. 

Hello Sonos Community, At the moment I’m using a Sonos Ones Pair in my office. With the new Sonos Era 100 it should be possible to connect a pair of these beauties to my Computer. Even better would be if i could also connect my record player. So that i could switch the Input from Computer (connected to 1 Era 100) or the Record Player (connected to the other Era 100 Pair) I’m pretty sure this does not work but maybe you can proove me better and i will directly buy them !! :-)Thanks for your help

Does the Sonos MacOS app (currently in 15.2) support atmos?(Using a macbook Air M1) 

I am using a DELL u2720qm as a monitor and this monitor has only 3.5mm audio output.How to connect the 3.5mm audio output jack to the sonos beam gen2?

All of a sudden The Highway on SiriusXM will not play on my Sonos. I received the note unable to play the selected item. I am able to play other stations now. There for a couple of days I couldn’t even play anything on SiriusXM. I have the older version of Sonos. I did delete the app on my phone and on my iPad to see if this would fix the problem. Still can’t play the highway, but I am able to play some other channels that I like to listen to. What can I do to fix this. The Highway is my favorite channel!

Hi there,We have a room with two Sonos amps, one for front pair of ceiling speakers and one amp for rear ceiling speakers and a Sonos Sub configured for 4.1 surround sound, all with wired ethernetIs there a Sonos product availlable (preferably with wired ethernet port) that could drop into this system to act as centre speaker to enable 5.1 surround sound? 

I set alarm to play sirius xm channel. It has worked for a while, no problem. Then in last 3 days it has stopped working and all I get is the Sonos chime. What is up ?I tried unplugging and plugging sonos back in. It didn’t work

app not showing dolby atmos

I noticed that my pair of era 100 have a solid green light turn on when set as stereo pair. How can I turn off the green light? The green light is not there when the pair is used as surround. Tried turning off the status light button in the app but the green light is still on

hello all, Im excited to receive my first Sonos system in a few days, comprising of  Sonos arc, sub mini and 2 rear 100’s. I’m looking for opinions on best location to put the rears, i will predominantly be watching films but i do listen to quite a bit of music so i’m wondering if spacing them out wider would be better? Ive attached a photo for reference, would the blue option be better than the red band the speakers would be more spaced out? thanks for your help! Gordon.