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Answered

new router, cannot find my system

  • May 27, 2023
  • 4 replies
  • 225 views
J

Hey guys, 

Just update the fiber internet and have a New rooter.

I follow every step Sonos Tell me to Do to set Up m'y system

I reboot all my Sonos product, i reboot m'y wifi, i split 2.4 and 5 Ghz with different name and IT still doesnt work

Any advise?

Best answer by Airgetlam

Did you read the linked FAQ? It isn’t normally hard at all, there must be some missteps happening. I’d recommend that you call Sonos Support directly to discuss it.

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4 replies

Airgetlam
  • Airgetlam
  • May 28, 2023

Connect a single Sonos device to your router with an Ethernet cable, wait 5 minutes, then open your controller and change the network data stored on your speakers. 
 

Most of this is covered in the new router - installation instructions FAQ.

 

Bruce
J
  • Jefftessier
  • Author
  • Contributor I
  • May 28, 2023

Thank you Véry Much

Still doesnt work though

Cannot believe its that hard 

Airgetlam
  • Airgetlam
  • Answer
  • May 28, 2023

Did you read the linked FAQ? It isn’t normally hard at all, there must be some missteps happening. I’d recommend that you call Sonos Support directly to discuss it.

Bruce
J
  • Jefftessier
  • Author
  • Contributor I
  • June 1, 2023

Yes 

Thats my next step ;)

Thank you

Airgetlam
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